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PatPat

4.3

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PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

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Georgia
2 reviews
0 helpful votes
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Sizing off
June 6, 2019

I got two maternity bathing suits. The bottoms were not the size I ordered, eithe way to big or was to small, and the tops didn't have enough room for my chest. I did like how customer service was easy to work with and they took care of the problem quickly.

Date of experience: June 6, 2019
North Carolina
1 review
0 helpful votes
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When skimming through PatPat's site, I was SO excited to purchase some nursing shirts as well as a matching outfit for me and my baby. Shipping took longer then I'm use to (but then again I'm use to amazon prime 1-2 day delivery). However even with the wait I was so satisfied with my experience. I do have to mention a few of my orders were not as expected and I had a defective shirt. BUT, and this but is VERY IMPORTANT. As soon as I reached out to PatPat's customer service I was helped IMMEDIATELY. Melvin answered and assisted my issues in a timely and positive manner. They took ownership for the problems I received with my order and quickly shipped me new ones. Although there were issues, I would absolutely order from PatPat again. I was definitely weary of using a new site that I didn't know much about, so I'm not surprised somethings didn't turn out as expected but they made sure to fix it and therefore I'm very pleased with everything!

Date of experience: June 6, 2019
GB
1 review
0 helpful votes
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The products were of good quality and as photographed. I did not suit the fit so requested a full refund as shown on their website and received a quick response from Karen P. And a full refund. Very happy.

Date of experience: June 6, 2019
GB
1 review
0 helpful votes
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Great value
June 6, 2019

Great value products and fast delivery. Really comfortable to wear and great matching outfits for mum and daughter.

Date of experience: June 6, 2019
Illinois
3 reviews
0 helpful votes
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I love Patpat... their clothes are adorable... I don't find these kinds of items on other sites. I had a problem, and Julius in customer service took care of it for me. Thanks for a great site!

Date of experience: June 6, 2019
GB
1 review
0 helpful votes
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Hi

I placed an order for 2 matches outfits for myself and my daughter both were very high quality goods but sadly one of the dresses was too tight on me. I received the goods on the Wednesday spoke to the Customer Service Team on the Thursday and they had sorted it within minutes offering different solutions to resolve this issue the first company I've dealt with in a long time that are pleasant and genuinely put the customer first. I loved the products I will use PatPat again you are a fantastic company. I can't recommend this company enough well done team your doing a marvellous job.

Date of experience: June 6, 2019
GB
1 review
0 helpful votes
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Received my items but however the sizing were not suitable. Contacted patpat to request for an exchange and I received a response from a very helpful person who offered me various options to proceed. The customer service was exceptional. Thank you for your help. I highly recommend this site for clothing.

Date of experience: June 5, 2019
Massachusetts
1 review
0 helpful votes
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Love this place
June 6, 2019

I purchased the outfits for me & my baby. They were so beautiful. I told to my friends and they ordered the dresses and they were so happy to..

Date of experience: June 5, 2019
Arizona
1 review
0 helpful votes
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Love this site and the great people. Julius kindly fixed my issues with a product with no problem! HIGHLY recommend!

Date of experience: June 5, 2019
Canada
1 review
0 helpful votes
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Well taken care
June 5, 2019

Some of my items didn't fit me but Karen P respond to all my questions about the refund. The items i kept are high quality. I will order again

Date of experience: June 5, 2019
New York
1 review
0 helpful votes
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I needed a maternity dress for my baby shower and was struggling to find the perfect one. Pat Pat has the best selection that I could find. I ordered 3 dresses. They all were beautiful and well made. I ended up returning the ones I didn't need. The customer service was exceptional. They responded promptly and the return process was easy. I highly recommend this website for maternity cloths.

Date of experience: June 5, 2019
Pennsylvania
1 review
0 helpful votes
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I accidentally ordered the wrong size shirt and realized it while the order was processing. I emailed the company and Karen P helped me resolve the issue, refunded the wrong shirt and gave me a credit to buy it again. She also let me keep the wrong one. They were so fast and helpful.

Date of experience: June 5, 2019
California
8 reviews
5 helpful votes
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Great Deals
June 5, 2019

Ordered some booties for my grandbaby, very pleased. Came in quite a few colors and so soft and lacy

Date of experience: June 5, 2019
Belgium
1 review
0 helpful votes
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Return
June 5, 2019

I needed to return some items. I have been helped in a friendly, professional, speed and efficient manner by Kristoffer. It was resolved quickly to my satisfaction.

Date of experience: June 5, 2019
Canada
1 review
0 helpful votes
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Great service
June 5, 2019

I order 3 dresses and 3 bathing suits! Al items came in fast and looked great! The mommy and me dresses were a huge hit, sadly the bathing suits didn't fit. I put in for a return and it was easy to do! Will definitely be ordering again!

Date of experience: June 5, 2019
GB
1 review
0 helpful votes
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Trisha
June 5, 2019

Trisha helped me when I placed a wrong order. Great solution, very kind costumer service.

I recommend this business

Date of experience: June 5, 2019
California
1 review
0 helpful votes
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Rhea B emailed and answered the concern I had as to why my order was being canceled. She got back to me in no longer than 24hrs.

Date of experience: June 5, 2019
Wisconsin
1 review
0 helpful votes
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Very responsive
June 4, 2019

Received item with some dark spots and with only a few emails a credit was received and thanks to pat par for great customer service!

Date of experience: June 4, 2019
Minnesota
1 review
0 helpful votes
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Items arrived much faster than expected (about a week), and when I had an issue with a couple of items, they were so helpful and gave me several options on how to resolve the issue. I like the cut of the wrap/crossover style tops, and although I was surprised at how some of the items were "shiny", overall I think I will enjoy wearing each thing I purchased.

Date of experience: June 3, 2019
Colorado
1 review
0 helpful votes
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I had an issue with a size and Karen P Was amazing in handling my request! Excellent and courteous customer service!

Date of experience: June 3, 2019

From the business

Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts


patpat.com
Mountain View, CA, United States
+3377
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