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PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I got two maternity bathing suits. The bottoms were not the size I ordered, eithe way to big or was to small, and the tops didn't have enough room for my chest. I did like how customer service was easy to work with and they took care of the problem quickly.
When skimming through PatPat's site, I was SO excited to purchase some nursing shirts as well as a matching outfit for me and my baby. Shipping took longer then I'm use to (but then again I'm use to amazon prime 1-2 day delivery). However even with the wait I was so satisfied with my experience. I do have to mention a few of my orders were not as expected and I had a defective shirt. BUT, and this but is VERY IMPORTANT. As soon as I reached out to PatPat's customer service I was helped IMMEDIATELY. Melvin answered and assisted my issues in a timely and positive manner. They took ownership for the problems I received with my order and quickly shipped me new ones. Although there were issues, I would absolutely order from PatPat again. I was definitely weary of using a new site that I didn't know much about, so I'm not surprised somethings didn't turn out as expected but they made sure to fix it and therefore I'm very pleased with everything!
The products were of good quality and as photographed. I did not suit the fit so requested a full refund as shown on their website and received a quick response from Karen P. And a full refund. Very happy.
Great value products and fast delivery. Really comfortable to wear and great matching outfits for mum and daughter.
I love Patpat... their clothes are adorable... I don't find these kinds of items on other sites. I had a problem, and Julius in customer service took care of it for me. Thanks for a great site!
Hi
I placed an order for 2 matches outfits for myself and my daughter both were very high quality goods but sadly one of the dresses was too tight on me. I received the goods on the Wednesday spoke to the Customer Service Team on the Thursday and they had sorted it within minutes offering different solutions to resolve this issue the first company I've dealt with in a long time that are pleasant and genuinely put the customer first. I loved the products I will use PatPat again you are a fantastic company. I can't recommend this company enough well done team your doing a marvellous job.
Received my items but however the sizing were not suitable. Contacted patpat to request for an exchange and I received a response from a very helpful person who offered me various options to proceed. The customer service was exceptional. Thank you for your help. I highly recommend this site for clothing.
I purchased the outfits for me & my baby. They were so beautiful. I told to my friends and they ordered the dresses and they were so happy to..
Love this site and the great people. Julius kindly fixed my issues with a product with no problem! HIGHLY recommend!
Some of my items didn't fit me but Karen P respond to all my questions about the refund. The items i kept are high quality. I will order again
I needed a maternity dress for my baby shower and was struggling to find the perfect one. Pat Pat has the best selection that I could find. I ordered 3 dresses. They all were beautiful and well made. I ended up returning the ones I didn't need. The customer service was exceptional. They responded promptly and the return process was easy. I highly recommend this website for maternity cloths.
I accidentally ordered the wrong size shirt and realized it while the order was processing. I emailed the company and Karen P helped me resolve the issue, refunded the wrong shirt and gave me a credit to buy it again. She also let me keep the wrong one. They were so fast and helpful.
Ordered some booties for my grandbaby, very pleased. Came in quite a few colors and so soft and lacy
I needed to return some items. I have been helped in a friendly, professional, speed and efficient manner by Kristoffer. It was resolved quickly to my satisfaction.
I order 3 dresses and 3 bathing suits! Al items came in fast and looked great! The mommy and me dresses were a huge hit, sadly the bathing suits didn't fit. I put in for a return and it was easy to do! Will definitely be ordering again!
Rhea B emailed and answered the concern I had as to why my order was being canceled. She got back to me in no longer than 24hrs.
Received item with some dark spots and with only a few emails a credit was received and thanks to pat par for great customer service!
Items arrived much faster than expected (about a week), and when I had an issue with a couple of items, they were so helpful and gave me several options on how to resolve the issue. I like the cut of the wrap/crossover style tops, and although I was surprised at how some of the items were "shiny", overall I think I will enjoy wearing each thing I purchased.
I had an issue with a size and Karen P Was amazing in handling my request! Excellent and courteous customer service!
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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