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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Ordered matching dresses, pajamas and family swim suits. The dresses and pajamas were perfect and so beautiful. The swim suits arrived too small unfortunately but Karen P was polite and quick in response when offering a full credit resend of larger swimsuits. So excited for them to arrive!
I was very hesitant to order from them. I was really worried about the sizing and quality of items and shipping time. I decided to order mommy and me bathing suits since they were on sale. I received my items within a week of placing my order. When I received my items I realized I had order the wrong item for my daughter. I messaged customer support immediately, received a response the following day from Jayson who was able to replace my item. I love the bathing suit, it actually fits And love the way it looks. The quality is really good, the fabric not thin or see through. I just placed another order and I'm really exited for it to arrive.
PatPat has a horrible return process. For the fact the clothing is being purchased online and cannot return with ease should be the reason you should not buy anything from them. Additionally, it takes days to get anyone to return your inquiry regarding your return or concern. I will never purchase anything from them again. Horrible online process!
I order 3 matching family swimsuits and unfortunately they were to small when they arrived, which was my fault for not ordering up. Karen P was my rep and she quickly handled the situation and gave me a full store credit. The swimsuits were excellent quality and I just ordered my second set.
I had some issues with a few items as far as sizing and quality but the customer service was prompt to fix my issues. I will be ordering some more items from this company and will recommend it to friends.
I had my order but my country didnt have reached that is why my order here didnt reach I agree with you
My experience with patpat has been good so far. At first I thought the shipping would be faster but after contacting the customer service (which did a great job answering me quickly) I understood the shipping method better. I received my first order and a few of the items didn't fit well (too big) I contacted them and got a refund code without having to reship them those items.
I love this company! Super cute outfits and reasonably priced. Customer service gets back to you fast and is extremely helpful.
The dresses were accurately described and the sizing is accurate as well. Hazel J made my experience and transaction a smooth and easy one.
I got a small size and the customer assistance solved my problem right away! Even the app or website don't have an excellent easy way to return items, the customer relationship is very efficient and fast.
Never experience such great customer service. Was attended to by Mark B and would repurchase anytime!
I was at first hesitant about buying, because it was the first time I had ever used this website. In the end, I needed an exchange for a different size, and I was so pleased to find out how easy and painless this process was. Felix at customer service was so nice and great to work with. Very happy with my experience.
Karen p with customer service is great. The clothing is average in quality. For the money its ok...
Hi Erin, we understand that some of the items you received could benefit from some improvement. We're glad that Karen was there to assist you.
Should there be anything more we could do to make your experience perfect, please don’t hesitate to let us know.
Kindly send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
Unfortunately the size of ordered outfits did not fit. The communication with Customer Service was very pleasant and Rhea B. Helped me to solve the issue fast and effective. Very customer oriented and definitely going to shop again, highly recommend.
I ordered matching bathing suits for my daughters birthday party on May 28th and will be leaving on June 13 and just found out I won't receive it until the 14th are 15th? Really? 2 weeks I'm highly disappointed and won't be ordering from this website AGAIN!
Trisha has been a pleasure to deal with. She addressed my problem and resolved it promptly. It is because of good customer service personnel like her that i would continue shopping at PatPat.
Karen P helped me promptly and nicely. Thank you! Pat Pat has many nice options for every occasion, I am definitely planning to come back for more. I am looking for cute dresses for my girl and there are thousands of great options!
Mark B from Pat Pat is a really good customer service agent.He responded quickly and addressed my concern swiftly. Wish there was more like him in Customer service
Customer Service goes above and beyond to ensure the customer is happy. They give you options when wanting to return, instead of having to pay for return shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how the issue you've encountered with the items you received and in returning them, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.