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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Great and quick attention to my needs of a different size. I ordered the incorrect size and they responded within hours to figure out how they could asssist me.
This was my first time ordering anything from this site so I was skeptical. I purchased 6 nursing tops all of which were very good quality! Two didn't fit so instead of having to deal with the hassle of mailing them back their amazing customer service rep (Rhea B) allowed me to keep them and gave me a credit to purchase two more items of liking. I am beyond pleased with my purchases and will continue to order from this site! :)
I had a problem with the size of the item ordered but Rhea B. From the customer service helped me through all the process. Thank you very much!
Shoping on Pat Pat was wonderful. Rhea B., thank you for all your support, you're the best. I'll continue shopping
Great kids clothes! The size I ordered for my daughter was bigger than expected but Rhea B was very helpful in sending me a replacement size and letting me keep the original! Even past the exchange policy deadline. Great service!
Very good service, thank you Jimmy for proposing me a great voucher instead of sending back the two items I didn't want to.
The shipping to EU went fast, the price of items are unbeatable. I will defintitly buy again at PatPat.
I placed an order with pat pat.
In 7 days from shipping the parcel was in Italy and I had to ask for customer service support as the Italian courier (Post Office) lost the shipment. The Pat Pat service was very courteous and worked to find a solution to the problem.
Thanks, I will bui again from Pat Pat
Je commande depuis longtemps sur. Ce site et jamais déçu! Article de très bonne qualité et emballer avec soin. Livraison rapide et service après vente efficace. Merci à Karen P pour sa réactivité!
After ordering 3 maternity swim suits, 2 of 3 fit beautifully while the third was a tad small. Upon contacting customer service, Karen P. Handled my issue flawlessly and efficiently!
Although the items didn't fit due to size being a bit small, the customer service I received from Reah B was awesome! I was provided with a discount code for the inconvenience.
I'm addicted to this app! I've been shopping PatPat for 2 years and never had any issues with any of my orders being shipped or the clothing. Jimmy was especially helpful when I had a question about my last order! Thank you PatPat and Jimmy I love you guys!
Customer service is one of the worst we have experienced in a long time My wife ordered quite a few items not everything fit so she emailed and asked how to return items they wouldn't let her return items and it took an exchange of about 10 emails just to get permission to return the items she followed the instructions. The day after we shipped it which was two days after The email giving permission to return the items with the instructions, they said oh yeah to get a refund we need your tracking number. We never got a tracking number because we didn't think we needed one. They suggested for us to go to our local post office and have them try to look up the package and give us a tracking number which is not realistic, excuse me me US Postal Service worker I mailed a package last week to a particular address can you figure out what the tracking number would be? The package we shipped we did include a copy of the original order number and order but this is not good enough. They emailed her back to say without the tracking number her refund will never come. Quality is good but if you ever have any customer service issues because something doesn't fit, or it's not right you're going to have to wait several days for a response Exchange multiple emails and hope that they gave you all of the information so that you can get a refund or exchange because they might ask for something days later that you can no longer provide and then refused your refund.
Overall the products and customer service was great with this site! Jimmy was very helpful in answering my questions. My only issue was that the smalls run a little large and I'm a petite person.
I was unhappy with how a few of my items fit, most were perfect! The few items I was unhappy with PatPat was able to help me with great options for return. Karen P was exceptional with customer service.
I ordered three items but needed to return them because of sizing. Mark B. Helped me through the return process and I'm satisfied with his service.
Mark B. Was extremely helpful in my refund process due to the fact my denim trendy maternity shorts didn't fit. He was patient and answered my email in a timely manner. Thank you so much and I will definitely continue to purchase through you guys.
I ordered matching swimsuits from PatPat for my husband, son, and me. Unfortunately, one of the swimsuits was a size too small. I contacted PatPat to let them know and Trisha was very accommodating and helpful in resolving my issue.
Shopping for dresses for my baby shower. I wasn't in love with them but Rhea B. Provided great customer service in assisting my return.
Their service is very helpful and kind! I had some confusion about the sizes of the items I ordered and they had a clear explanation of why I seemed to be confused.
I love PatPat! We had a great experience ordering 2 matching outfits for my daughter and I! Quality was great for the price! Her jumpsuit was too short but Jimmy from customer service was amazing and took great care of resolving our concern quickly! We will definitely be ordering again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how the issue you've encountered with the items you received and in returning them, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.