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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Wonderful customer service from Bren. My order was given to the wrong home and it never made it to me and Pat Pat sent me a whole new order at no cost to me even when it was not their error. The clothes are affordable, nice and very convenient.
Karen P. Gave a great customer service, responding to emails in a short time and achieving a good solution for both partys. The delivery time of the ordered items was fast.
I'm a new sleep deprived momma and hope to save other mommas a HUGE headache! I told customer service I would wait to do a review until my refund so I could end it positively, but seeing as that got screwed up as well this wont end on a good note. I originally bought a few nursing shirts so i could feel cute and comfortable. I then got a nursing bra and pants. Every single item fit horribly! So tiny! They told me i would either have to pay to ship it back to them, they would give me HALF my money back, or i could get a full refund through their store. I opted for the last because i figured id give them another try. I got a different size in some things and then something for my daughter. The pants ended up looking like they were the SAME size even though they were a size larger and the mess free footprint kit i got was actually just a cheap ink pad and a bent up piece of cardboard. I contacted them and they offered the same deal. I told them i wasnt going to pay to send the items back but that i also didnt want store credit seeing as they falsely advertise and i dont want to prolong this. I was told the money would be returned to me. Yesterday i got an email telling me that the money is in my "patpat account" to spend! NOO! SO incredibly exhausting. I don't have the energy or money for this right now as a new mom. BEWARE they pay people to leave good reviews so do not trust what you read! *Just had to check a box saying i didn't get any incentives, this site might want to contact patpat because they leave a link to this site and tell people they will give them money for a good review*
DO NOT buy from this site. They do not refund your money should you need to return. Worst customer service EVER!
Hi,
We're sorry to hear about the delay you are experiencing in confirming your refund.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope t
Hat you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I received 3 matching dresses for our family. The girls dresses were too tight in the chest where the elastic came across them, however the dresses were a good length overall for the size we ordered. My dress had a see through light pink top which was too thin for my liking, and would require alterations of added material to actually wear this without a bra showing. I emailed the company asking to return it and get a refund. They kindly replied that there were different options to get refunds, one is get a 50% refund and keep the items, one is full refund and a full cost voucher for their website, or return and pay shipping. Their replies were very courteous. I gave 4 stars due to the quality of customer service vs the actual material. I think the dresses were cute, just not high quality material used. Maybe order larger and not in light colors for a better overall result.
If you want to return, they send you emails needing pictures of the product and offer alternatives to returning the item. You are not able to respond to the emails even though it reads "Type your response ABOVE THIS LINE to reply" the email address bounces. You have to keep going to their form online, re-entering all your information again and again. There are so many other companies doing this well, there's no reason to make people go through this time-consuming effort. I did like some of the items I purchased, but won't purchase again since they waste so much of your time if you want to return.
Hi,
We're sorry to hear about how the issue you've encountered with the items you received and in returning them, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Small hiccup with order. I contacted customer service. KAREN P jumped in, took over and fixed things. Promptly and to saticfaction.
Jimmy was very kind and the quality of the garments is good and they arrive well presented inside the packaging
A few days ago I had some issue with an ordered items from Pat Pat web site so I wrote to their Customer Center and I was really satisfied with the solution which one of the Service Represntative suggested me. His name is Josh and I would like to tell him thank you a lot because this kind of attitude is not common.
This online store is a scam. They just took my payment and do not even care about my order after placing it and nowhere to be found now. And before i forgot, you hired the most amazing unprofessional agent named FELIX. You better take good care of that guy because he will surely be the reason that you will loss your customer. Please whoever read this post please put on your mind that this business is so unworthy.
Hi,
We’re sorry to hear about your disappointment with PatPat and we agree that this needs to be addressed.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Julius from customer service was very helpful when my item didn't fit. He was quick to reply to my emails and helped me to find a very favorable solution.
I ordered a set of couple's swimsuits and needed to return one of them due to sizing problems. Karen P. Was super nice and helpful about it. The products were of great quality.
Great quality products. Love my outfits. Also, your exchange process was quick and easy. I love the baby clothes I have bought so far. Customer service has been awesome. Thanks for a great experience.
Helpful customer service. Requested refund after one item ordered didn't fit. They resolved my issue promptly and were very friendly. Would use Patpat again.
Hi,
Thank you for shopping with PatPat.
We appreciate the time you’ve taken to share what you’ve experienced.
Should there be anything more we could do to make your experience perfect, please don’t hesitate to let us know.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
A fab company with really great customer service. Sorted out my issues with no hassles at all. Lovely products and a great range.
Patpat has amazing variety for every age group. Great well put together outfits. Quick to respond to your questing costumer service! I recommend PatPat to every one I know.
Quick and responsive. Very good quality in real as it is in the pictures... also Jayson was really helpful as i had to change a size... definitely recommended
Julius gave me an excellent support solving my issue related to my order shipment. He was patient, fast, clear, polite and attentive.
Great customer service! I ordered matching shirts for my son and husband, but ordered the wrong size. Not only did they offer to send the correct size to me for free, they let me keep the incorrect size that I ordered, and I plan to keep it for my son when he gets older. Extremely satisfied and was not expecting this generosity at all!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We’re sorry to hear about your disappointment with PatPat and we agree that this needs to be addressed.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.