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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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In this day and age of quick delivery, I am appalled that my order took more than 7 days to process and has been in the "shipped" queue for more than 14. The online form wasn't answered in a timely manner and the phone number to customer service went to a message on repeat and finally went silent on me. When I emailed customer service I got a quick response that customer service wasn't readily available on weekends. From there, they went on to tell me my order had shipped but there might be issues with customs. The business lists itself as Mountain View California and why I ordered. If I wanted to order internationally I would have chosen an overseas store. They have since confirmed that my order is hung up in customs. Definitely disappointing.
I bought several dresses for my baby girl and 2 of them didnt fit her well so I got in touch with customer service for returning them. I worked with Jimmy and he was extremely quick and helpful to complete the process smoothly. I'll recommend patpat.com for some unique dresses and tops for babies at a reasonable price
Order took more than a month to arrive. When arrived everything looked cheap chinese clothes, not true to size and also not cotton as promised. In fact, it is a fully synthetic materials. I am very disappointed and waiting for my refund. Hopefully, after sending them the pictures they will give me a return label and fully refund me for this crap.
Hi,
We're sorry to hear about how the delay you experienced in receiving your order and the issue you've encountered with the items you received, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I've ordered for the first time and didn't regret. I had issue with 1 item and Julious B. At customer service proposed great alternative options to be refund.
I received my items and had an issue but Karen P. With customer service handled my inquiry without delay. She provided me with 2 options to resolve the issue. The mommy and me dresses were well made, and I received a ton of compliments. I will be ordering again.
I came across this site randomly and found the cutest bathing suits and matching outfits for my family. The sizes I ordered were either too big or too small. Customer Service was extremely helpful and communicated efficiently and effectively. They have a really great return policy with options, eliminating hassle for the consumer. Overall, excellent customer service and quality items.
I enjoy using this company for clothing for my daughters and me. It is cute and affordable with lots of good deals. Helpful customer service.
Unfortunately the dress I ordered didn't fit well to wear in my teaching profession; however, Hazel J was very nice and compliant to return and refund me. Recommend ordering here!
Good material products and very effective customer service.
I bought a maternity swimwear and I loved it. The page has many articles and very beautiful. It is easy to use and navigate.
I will repeat the purchase.
My daughter and I ordered four dresses from Patpat. They were shipped and delivered in a timely manor. The dress prints were very nice. They run true to size. Unfortunately the fit did not work. I contacted the service department and was pleasantly surprised. Rhea B was awesome. Thank you for the great customer service.
Went over and beyond what was asked of them! Really appreciated how they handled my return issue. Thank you!
Quality poor but design is cute. Be aware of sizes; they run very big. Customer service excellent. Hazel J was awesome and gave great experience. I recommend if you want to get something different:
Clothes were excellent. Delivery was on time. Fitting was awesome. My daughter loves Patpat. They made her birthday.
Ordered for the first time with PatPat and one of the items I received was too big. I emailed customer service for return options and Karen P was beyond helpful and her response time was very fast. Even though the product didn't work out for me, the customer service made it a very enjoyable experience.
I love this site. It has adorable products and amazing customer service! Shipping is quick and they are really great quality.
Karen P. At PatPat was a great help when I purchased a dress that didn't fit quite right. The return process was simple and thorough. Thanks Karen P. And PatPat!
Très bonne expérience je recommande le site PatPat.
La commande est arrivé rapidement, les produits sont très mignon.
Le service client a résolus rapidement et efficacement mon problème de taille par Karen P qui a fourni un excellent service client.
PatPat has so many beautiful products! I bought a few outfits for my newborn and was so impressed with the quality! I did however get some of the sizing wrong so requested a refund. Received an email from Jimmy within 24 hours who was extremely helpful and pleasant to deal with! A very happy customer!
I have received a great and fast response from RHEA B, replacing the items I ordered. RHEA B was very kind and by the end I was very pleased with what I ordered and definitely going to buy from PAT PAT again
I recently ordered several items from PatPat.com. While most of them were a success (e.g., matching Hawaiian shirts for my husband and young son), one item didn't quite fit right. When I contacted PatPat about a return, they offered to let me keep the item (which I'm passing along to my sister) and receive a store credit for the amount of the purchase. Now, I get to choose something new for myself, and I don't need to worry about returning the jumpsuit.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how the delay you've experienced in receiving an update on your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.