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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Promo code didn't work
I was supposed to get $10 off $80 but it did not go through on the order.
Hazel J responded to my support email and refunded me $10 to my Amex.
Very happy with the response to the matter.
I ordered a bunch of mommy and me matching outfits So adorable!
Like
Had trouble with package sent to wrong address. Quick response and great solution thinking. Got a code to order new items.
Very responsive customer service. Ronnie provided me with a quick resolution to a shipment issue and promptly and courteously provided me with a credit to solve the issue. I appreciate how quick and easy it was to handle via email.
I got a professonel reply and a quick and effective help from the customer service within a few hours.
Great experience on website and with customer service, especially with Sean M.
Great web site, excellent choice.
I loved my first order of baby clothes. My second order I needed to send back for a refund. The customer service by Sean M was amazing-quick and kind. I am receiving my refund and very happy with the outcome.
Totally satisfied with the service and quality.
Fast delivery, according to the the offer, no delays. One of the products was slightly damaged during the transportation - we have send the photos to PatPat customer service. Have received a reply with possible solutions in no time. Great service!
PatPat have an amazing range of maternity and baby clothes. I ordered a maternity dress, a nursing t-shirt and a baby romper suit. Ordering was straight forward although note that the prices displayed Veejay C. Were in UK pounds but the price charged is in Dollars so the bank charges a non-sterling transaction fee'. Items took about 10 days to arrive. They were good quality and exactly like the pictures. Really pleased with them all but had to return 2 items and re-order in a bigger size. Customer Service rep Veejay C. Could not have been more helpful in arranging this and I am now eagerly awaiting my replacement items. From my experience I'm happy to recommend PatPat both in terms of the quality of their clothing, as well as their outstanding customer care.
Altough i measured everything precisely, the robes I ordered, doesn't fit. But the service was fine. They met the shipping deadline, and sent e-mail when they shipped the items. The customer service was also good, they found me an acceptable solution.
Good customer service quick response, and easy website to make a purchase,
Buen servicio al cliente y respuestas rápidas y el sitio web es muy fácil y rápido de hacer tus compras
The items I ordered weren't up to my standards but the customer service worked hard to get me a result that solved my issues. They were quick to respond and very courteous.
My daughter needed a dress from an upcoming wedding. It was my first time buying from PatPat so I was wary. But to my pleasant surprise, the quality was great and customer service was great. I needed to return one dress because it didnt fit my girl too well and Jimmy was super helpful in aiding me through the return process.
I had ordered 3 swimsuits and they all ran a bit too small even for the men. Emailed customer service and got a quickly response from Jimmy, he gave me credit for a future purchase and didn't require me to return the swimsuits!. Really loved how efficient he worked with me and most of all everything was through email.
Great customer service from Karen P. I was impressed with the quality of 3 items I bought. I return a couple things only do to not fitting my body type, and patpat made it easy.
Excellent store, fast delivery (to Kiev, Ukraine, the package arrived in 10 days), very friendly and understanding staff.
Special thanks to RHEA B for help!
I will definitely order more and recommend it to you.
I have order My baby clothes from Pat Pat, by my mistake i placed wrong order and they have sent that and i request back them, they quickly change my baby clothes.
So I love to purchasing from Patpat.com
Returning products is so hard!
Really wish I read the negative reviews instead of trusting the positive reviews.
It takes AGES for them to process anything, and then delivery takes forever. To try and get a refund it takes 24/48 hours for them to respond. I didn't receive an email to confirm I asked for a return/refund - so I have to wait 48 hours to see if it went through. I will not be in the country the next week - so effectively because of the delay in their responses, I will be stuck with 100 worth of items that a bad quality and do not fit!
Absolutely loved the quality of clothes, the styles, variety, speed of service, delivery and customer service after purchase. Will definitely buy more From this website.
Highly recommended. Love their easy application and the customer service is amazing. I had a wrong order and contacted them, they responded very quickly and offered to refund me or send me the right item for FREE!
Plus the clothes I got are really good quality and just as the pictures. Order from patpat and enjoy as I did
Love the products and the quality of them amazing customer service! Lot of varieties and love their website
Appreciate their prompt customer service to address few glitches I faced! Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how the issue you've encountered with the items you received and in returning them, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.