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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Arrdev went over and beyond my expectations. He provided options to solve my case and guided trough the process. I received always promt and polite answers. Cannot imagine better costumer service.
Cheap sheer shiny material not like pictures. Same quality as my kids Halloween costume from Walmart. It was supposed to be light greyish blue, white and light pink. It ended up being red white and blue. Seams unfinished and crooked, customer service unresponsive. Scammers got my money and gave me low quality item I didn't order.
I will not be ordering from PatPat again. My items were not what they appeared to be and one was even damaged (or just very poorly made). When attempting to return (refund still pending), they tried many ways to keep from giving me my cash refund back, instead offering a tiered program of store credit. They also asked for an exchange of a positive review for store credit. The agent was helpful, but this is not how I like to transact. Also important to note, my items took weeks to arrive to my home.
Hi,
We’re sorry to hear about your disappointment with PatPat and we agree that this needs to be addressed.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation.
Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
When I got them on my son's shorts it's 6-7 years and it's looks like for a toddler 2 o 3 years they're so beautiful but the quality so poor
Hi,
We're sorry to hear about how the issue you've encountered with the items you received, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
ALWAYS USE PAYPAL! I'll start with I did get my items and they are decent quality and true to size, BUT I ordered them on June 10th and did not receive them until July 30th after many attempts to email them on it. Shipping said the package was delivered, but it wasn't. Then it said the package was being shipped back because I never picked it up. I ended up emailing 3 times and facebooking them twice but never got a true response. Then they emailed back saying they created a case for me to get them. Still didn't come after 2 weeks. I ended up trying to dispute the payment over paypal, which is when they actually shipped my items out and I got them within a week. I will never buy from them again just based on the fact that it took a month and a half to get 2 swimsuits.
Hi,
We're sorry to hear about how the delay you've experienced in receiving your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
BBB of Mountain View, CA gives tham an "F" and if you order, you will find out why: No delivery of items, no tracking, false claims of item sent, MULTIPLE SPAM EMAILS.
Hi,
We're sorry to hear about how the delay you've experienced in receiving an update on your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Company return policy sounds good on paper but in actuality it does not exist. I wouldn't order again from them.
Hi,
We're sorry to hear about how the issue you've encountered with the items you received and in returning them, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered three items, which arrived very quickly. However, one of the shirts gaped open even though it fit well otherwise. Customer service was very difficult to contact as they didn't respond to the e-mail submissions on their website (the only given way to contact them). When I finally did get hold of them, they kept refusing to issue a refund in favor of merchandise credit. Finally, I was notified that the customer is responsible for the shipping label, even with unacceptable merchandise.
Hi,
We're sorry to hear about how the issue you've encountered with the items you received and in returning them, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I made a large order of different nursing clothes items. Upon receiving the items some of them were not what I expected. I contacted customer service and was put in touch with Felix. He was friendly and clear in his communication. I was able to receive a store credit for the items I was not happy with. Overall I was really impressed with the service and company.
Has clothes for everything dress up, casual, summer winter. They run a little small but customer service is there to help with the issues.
I had already placed my order and paid the shipping fee when I remembered about another item I wanted to purchase. Instead of existing me to pay the shipping fee again, I was told by Trisha to make the purchase, pay the shipping fee anther or would be refunded to me. Thank you Trisha and Pat Pat for the speedy response and great service.
The customer service was wonderful in helping me return a shirt that was too small. Karen P. Was very friendly and made the return quick and easy!
The customer service that I have received throughout has been amazing. They have been extremely helpful and generous, nothing has been to much trouble. Even though I wasn't happy with my order they offered me a purchase code to replace my items and get something that I am happy with.
Thanks again for all your help
Genalie was awesome! No hassle at all. Very easy and quick with what I needed help with. Great customer service
I wasn't satisfied with my purchases, but Karen P offered me a full refund to be used on future items, so I was very pleased. It's hard to find customer service this good!
I ordered so many things from PatPat but few of those dresses didn't fit me/my daughter quite right. I took help from customer service and Mr. Karen P did extremely good job and handled my order issue very well.
TRISHA was very nice in resolving my concern about the sizes and promo code. She did reply promptly. Great service!
Karen P. Helped me with an order I was unhappy with. I didn't like the way they fit, and she worked diligently to resolve it in a method I preferred. She was speedy with her responses, accommodating and professional. Great customer service!
I saw the Pat Pat clothing on a friend so I ordered some for my granddaughter. I accidentally put in the wrong delivery address and panicked. Jimmy J from Pat Pat got back to me immediately via email and fixed the issue in a secure manner. Fantastic service! Awaiting my clothing!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how the issue you've encountered with the items you received, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.