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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Horrible experience
I made online shopping worth almost 500£
I am from india
I am. suffering, very poor response team
Its been a 33 days, I have placed my order, I did not receive any of them
When I tried to contact the service team, very very poor response
The tracking numbers which they gave will not work or will not show any accurate details
I just worried the whole website is a scam, they are cheating
Worst part is that, they stopped replying to my mails
Worst decision of my life to spend 500£ in patpat
I would never recommend any body to do any shopping in this horrible website
Dont know what to do?. Can some body help me
Asked to cancel my order immediately after it was placed as items don't ship for upwards to 20 days. Was advised I needed to wait for them to receive management approval to cancel. Five days later they shipped the items and then told me I could not longer cancel because the items were shipped. Returned the items as soon as they arrived (which I had to pay and additional $15 to do) and at still waiting for a refund two months later.
Hi,
We’re sorry to hear about your disappointment with PatPat and we agree that this needs to be addressed.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation.
Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Never received my products, still waiting to receive my refund. This company is a fraud and a total joke. I have waited for them to ship my parcel for more then 2 weeks and they haven't done it, therefore I asked for a cancellation and a refund. They have done the cancellation and after more then 1 week I still haven't received my money back.
Please don't buy from them as you are only going to lose your money.
Hi,
We're sorry to hear about how our Processing and Shipping time frames, prevented you from getting the best experience in shopping with us.
Should you wish to get more information on the Processing and Delivery Time frames for your specific location, kindly refer to this link:
FAQ: https://www.patpat.com/delivery.
Should you wish to view your order's current status, kindly refer to this link:
https://www.patpat.com/guest/orderquery
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Received great service from Karen P at Patpat, who arranged reshipment of my purchase right after I contacted them for product damage during transport. Very nice and professional.
I made some purchases from Pat Pat. I had some issues with what I bought and they were very helpful in finding an acceptable solution.
Their website is very deceptive, claiming to be in California. They are in China and fill the web with fake reviews. I have to open a PayPal claim because they do not deliver what they advertise.
Hi,
We're sorry to hear about how the issue you've encountered with the items you received prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Literally not even the same dress, not even close. For $35 I expected better. No free shipping on returns even though this is clearly a scam item
Hi,
We're sorry to hear about how the issue you've encountered with the items you received, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Very proffessional staff, very helpful. Recommendation!
I had the luck to have my issue dealt by Johanna, thank you so much!
Excellence in customer support, prompt response and always aiming to help the customer. Recommend to everyone
We are happy with the products we got. There the first shipment was lost, and PatPat replaced it an no additional charge. Be aware that your shipping time may vary quite a lot. The staff are helpful though. Be patient and they will make it happen. They stayed in touch and kept the process going until the shipment was delivered.
Remember, these are not premium garments, but it's reasonable quality for the price. If you're expecting the same quality you'd find at KeeDO or Earthchild, be prepared to spend more money.
I ordered a few shirts and was happy with the quality but I ordered the wrong sizes. I contacted customer service and I was really happy with how they helped me. They went above and beyond!
Sean M. Was very helpful when I inquired about my return due to size matters. Purchase experience was by far very satisfactory and I will definitely purchase from Patpat again.
Genalie and Hazel were so helpful when I had some queries about returns. I didn't lose out on products or money, and am looking forward to spending at Patpat again soon!
I reached out because I received wrong sizes. Karen P. Was extremely helpful and very quick to respond to emails! So impressed by their amazing customer service. Will definitely be shopping here again
Good quality and fast delivery! My order can before estimated time. The quality was good and the dresses were beautiful. One dress was (18-24mos) way to big, but I emailed customer service and within 3 days they had a resolution that was nice. I will definitely buy more from them soon.
I love the mommy and me matching outfits. We did get one outfit that was a white dress that was a bit see through, but PEARL B. Was awesome at taking care of the situation and offering a full refund for the items. :) Will definitely continue to order from them.
Patpat has a nice customer support, Sean M helped resolve our concerns timely and nicely. The quality of patpat clothes are good.
Buen servicio y amabilidad. Sigo al pendiente de la solución de la cancelación. El asesor muy amable y rápido. Solo esperar el aprobado y estaré completamente satisfecha del servicio.
Hi,
Thank you for shopping with PatPat.
We appreciate the time you’ve taken to share what you’ve experienced.
We're glad our representative was there to assist you.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
Very stylish and affordable... I had Some issues with a couple items but customer service addressed all my needs. Thank you for your time and cooperation. I love everything else.
Hi,
Thank you for shopping with PatPat.
We appreciate the time you’ve taken to share what you’ve experienced.
We're glad our representative was there to assist you.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
Beaucoup de choix, bonne qualité, service d'aide rapide et efficace! Les vêtements sont magnifiques beaucoup plus que dans les magasins. Il y a toujours quelques chose pour plaire et le délai d'envoi est raisonnable! Je recommande a 200%
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We’re sorry to hear about your disappointment with PatPat and we agree that this needs to be addressed.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation.
Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.