On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
We monitor reviews for authenticity
The worst company I have ever had to deal with. They are constantly changing the delivery date. I order things that they had on their website. Then took my money and never told me that they didn't have the items in stock. When they finally got them items. They told me I would receive my items in a week. I ordered the items in mid April. I'm still waiting on my items. Only thing they keep giving me is new dates. I'm one pissed Customer... On May 23, I finally received my things. Which had been smashed and the shield looked as if it had been used because it had nasty stuff on the window of it. So, afraid to use because of what has been going on...
I placed an order 3 1/2 weeks ago and it hasnt even been shipped, my delivery date has came and gone and all they can tell me is it's done being packaged and should be shipped soon, a week later and still nothing!
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order. We understand that this has prevented you from getting the best experience in shopping with us.
Sadly, the current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we are taking, against Covid 19, has affected your order. Should you wish to learn more about our Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would love to discuss this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered some clothes about 2 months ago and I have not received it yet. My first ordered finally just been shipped but have not received any further notice as to where it is. My 2 ordered has been setting on "packing" for 2 weeks now. I tried to cancel the orders but that was impossible. I was concerned as to when my order will come since my baby is due soon.
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order. We understand that this has prevented you from getting the best experience in shopping with us.
Sadly, the current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we are taking, against Covid 19, has affected your order. Should you wish to learn more about our Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would love to discuss this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I made an order almost 20 days back. When I enquired about the order they said that "order was back ordered due to high demand". In response, I said then cancel that particular item whichever is taking a long time and ship the rest.
It never happened. My whole order is stuck because of just one item. Really?
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order. We understand that this has prevented you from getting the best experience in shopping with us.
Sadly, the current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we are taking, against Covid 19, has affected your order. Should you wish to learn more about our Processing and Delivery Time frames, please refer to the link below:
https://us.patpat.com/delivery
We would like to discuss this issue and provide assistance. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Hi, I have ordered so many items because my granddaughter had grown out of everything. Unfortunately, it has been about six weeks since confirmation of my order and I still have not received anything. It's impossible to contact them, causing me a lot of stress, so I had to go out in this covid 19 situation and shop for other clothes. I am sure, if I eventually receive the items from this company, my grandchild would have grown out of them. I would not recommend using this company again.
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order. We understand that this has prevented you from getting the best experience in shopping with us.
Sadly, the current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we are taking, against Covid 19, has affected your order. Should you wish to learn more about our Processing and Delivery Time frames, please refer to the link below:
https://us.patpat.com/delivery
We would love to discuss this issue and provide assistance. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I placed my order worth 295Aud on 9 April 2020 and supposed to be delivered by 20 April. But after more than 1 month still waiting for it to arrive. I e-mailed pat pat so many times but every time different excuses. After 35 days it's still not been shipped yet and these clothes will be not useful now.
I got the wrong sizes in 4/ 7 items even though I double checked on my order to make sure I asked for the right size. Not a simple way to complete a return, exchange or refund request. The form keeps on glitching. No phone numbers in sight or emails to establish contact with the company. Plus I read there's no free shipping for returns. Terrible! My first time and Won't use them again.
Hi,
We're sorry if the items left you discontented and if you had a hard time in resolving your concern with us.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Everything was pegged in CAD$ until i paid. (even the total). Only checked my credit card few days later and it indicated I had been charged in US$ and my total was now $60 more. I tried to resolve this but they told me "our charges are in US$ even when marked in CAD$". At the end I lost $60+. What a scam!
Hi,
We're sorry to hear about how the confusion you've encountered in the cost of our selections, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
It's been almost 4 weeks and my order is STILL processing. I will never order from this site again..
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order. We understand that this has prevented you from getting the best experience in shopping with us.
Sadly, the current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we are taking, against Covid 19, has affected your order.
We would love to look into this issue with you. Kindly send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I am a new mom with plenty of new mom friends and mommies to be. We all were curious if this is really a scam or is it actually cute baby clothes for a great price. I decided to be the guinea pig and give it a try. What a mistake! I order clothes over a month and half ago and have not received anything. Despite multiple emails not a word has been said to me. This is a complete scam do not waste your time or money. I am sure eventually I will receive the clothes. When my daughter is a completely different size. Dont let the you tube commercials fool you. Just go to Target.
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order. We understand that this has prevented you from getting the best experience in shopping with us.
Sadly, the current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we are taking, against Covid 19, has affected your order.
We would love to look into this issue with you. Kindly send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered some items on April 8th a month has passed and still havnt received anything. Not even a tracking or shipping confirmation.
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your package. We understand that this has prevented you from getting the best experience in shopping with us.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the every complaints are handled properly so we would like to ask for the opportunity to resolve this issue immediately.
Kindly send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
After many emails about my request of return and refund, patpat made the refund to my account and wants me to keep the clothes and not return them
Hi,
We apologize for the inconvenience you have experienced in resolving your concern.
If you have sent multiple emails and have not heard a response, you may click on the link below to know the possible reasons why: https :// us. Patpat. Com/article/help/helpmain/I%E2%80%99ve-Sent-Emails-but-Did-Not-Receive-a-Response/866
You may also refer to the link below for our Return Policy:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like to ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I should have checked your reviews before i made an order from you. I made an order April 14th and yet I am still waiting on my package to arrive and it is now May 5th! This is unacceptable! If i don't get my package I will call my bank and I will request my money back! This is BAD business and I definitely be putting the word out to NEVER ORDER FROM PATPAT!
Hi,
We apologize for the inconvenience and delay you have experienced in waiting for your order. We understant that this has prevented you from getting the best experience in shopping with us.
Sadly, the current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and the courier are taking, against Covid 19, has affected your order.
We would love to help you. Kindly send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Shocking. They take your money and then dont send any goods, then block you from your account saying 'email not reconised' so you cant even 'track' your order. Most likely because they have not sent the items. I ordered over 3 weeks ago. This is a scam website beware.
Hi,
We're sorry to hear about the issue you've encountered in accessing our site. Rest assured that we always ensure that our customers get what they paid for and we would never intentionally block our users from our site. We aim for all our users' satisfaction and we would love to work together with you in fixing this. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can help you.
They are liars and swindlers. I will sue you for thieves. And I will put the worst comments of you. Thieves and liars. There are no excuses. I want my money back now. I'll be waiting for my ítems for a Month
Update: PatPat's Customer service contacted me and I was able to resolve the issue to my satisfaction. Because of their quick response and receiving a full refund I have I updated my review to a two star.
I'll start by saying I wasn't expecting the best items, but I was expecting wearable. Absolutely the worst quality clothing I have ever purchased, very disappointed. The sizing was off on 2/3 items (I did
Measure and read all available sizing information) and the cheap fabric on the dresses was very see through. You would not be able to wear these cloths outside of the house. Thankfully each item wasn't too expensive (this should have been my warning), but I did waste $50 and had to wait 3 weeks for the package to arrive. Save yourself the money, hassle and disappointment and DO NOT buy from PatPat!
Hi,
We go though great lengths to ensure that our Customers only receive the best and we're sorry to hear about what you've experienced with what you've purchased.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. If you give us a chance, we are intent on making this right.
Please send us an email through https://www.patpat.com/article/help/contact and ask to speak with our Review Manager. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
I ordered about 2 weeks ago. I received two e-mails saying they are waiting for other items to come in. That was over a week ago. I have sent 2 e-mails requesting a status update and received no reply. When i go to my account it says I have no orders, however, they still have over $50 of my money. I am beyond annoyed with them!
Hi,
We're sorry to hear about how our Processing and Shipping time frames, prevented you from getting the best experience in shopping with us.
Should you wish to get more information on the Processing and Delivery Time frames for your specific location, kindly refer to this link:
FAQ: https://www.patpat.com/delivery.
Should you wish to view your order's current status, kindly refer to this link:
https://www.patpat.com/guest/orderquery
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Well before i start i have all prove and emails and screenshots if you need them contact me.
I don't recommend you to use this website at all, i made order at 02/04/2020 and i received confirmation email, after 15 days i checked the website and it showed me my order still processing.
I contacted the support to cancel my order and refund me, but no respond and they dont want to cancel after two days they cancel one item from my order and they change the status of the order to packaging, then i open a case in PayPal and Paypal refund me,
PatPat sent me email asking me for 5 star review in TrustPilot and google, and they will pay $12 for the review, and i have the emails if you need them.
Here is the email:
If I may also humbly ask for your little time to give feedback on how I resolved your concern, please leave a Favorable Review with four or five stars to these review sites with my name and I can give you a total of $12 voucher:
A. Google Review = $4
You can get additional $2.00 if you upload PatPat photos in the Google Review Site along with your positive review.
B. Trustpilot = $6
I can send you all emails and screenshots if you need it contact me..
Hi,
We’re sorry to hear about your disappointment with PatPat and we agree that this needs to be addressed.
We do wish to clarify that the offered Voucher is only our way of showing our appreciation and joy in having satisfied a customer and not intended to be an incentive for customers to rate us highly, despite what they've experienced.
Although we do hope and make efforts for all our customers to be satisfied, we still encourage them to share their experience as factually as they can, with no pressure to portray their experiences better than it actually was.
This is why we keep the Voucher amount at a minimum, to ensure that our customers don't feel pushed to give us a rating we don't deserve.
Should you need any assistance, kindly send us a message through https://www.PatPat.com/article/help/contact
I ordered items from them and expected them before Easter. They held my order up them a after waiting awhile informed me that some of my items were not available. So they held my order up for no reason. I placed order on March 30th and guess what. Still no merchandise. Little 10% off coupons does not make this any better. I will never order from them again. I highly DO NOT recommend. Try Little Bear and Bean. They are a great company for kids clothes. So anyways. Needless to say my grandkids Easter stuff never go here. Do not order from them attached is an email proving I ordered and the little discount off my next order. Which will not happen I wish I could of left no stars
Hi,
We're sorry to hear about how the delay you've experienced in receiving an update on your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. If you give us a chance, we are intent on making this right.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Everything I have ordered has been exactly how it looked online. It was sturdy material and always gotten delivered. Clothes are made of good material and customer service was very fast.
From the business
Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Kids Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order. We understand that this has prevented you from getting the best experience in shopping with us.
Sadly, the current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we are taking, against Covid 19, has affected your order. Should you wish to learn more about our Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would love to discuss this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.