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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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First and last time ever placing an order. My package has been "preparing for arrival" for over a month. The customer service is an absolute joke they simply respond with a tracking number that has the message"Your package is on its way to a USPS facility" THEREFORE IT IS NOT SHIPPED! I can create a package label and give someone the tracking information that means absolutely nothing. Its been over a month of waiting to arrive to the usps facility... I mean seriously never again so much for this ENTIRE order considering it WAS intended to be a birthday gift which the birthday has long past. BEWARE! I WISH I WOULD HAVE READ REVIEWS BEFORE I EVER ORDERED!
I ordered almost $100 worth of stuff for my unborn child. The items were suppose to arrive from 4/24-4/28 the latest. It is May 18th and my order supposedly has been in some location for the past 2 weeks! UNBELIEVABLE, that's if that's even true.
I sent an email and they replied saying that I would get my order by May 15th the latest. Well, guess what?!?!? My items are still at the same location. And this is only half of the stuff I ordered, not even my complete order!
I emailed them twice again because I have not gotten an honest answer of when I'll get my items or if I'll get them at all. After reading the reviews, I am concerned I won't even get what I actually bought.
It's ridiculous that they took money out of my account and keep lying about shipping and delivery. I literally ordered stuff from every other agency for my baby and I've gotten everything just in time. There is no valid excuse! First and last time I'll ever shop for this company.
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against Covid 19, has affected your order. We understand that this can't be an excuse and don't worry as we are constantly working to improve and be better with our processing time.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would like to discuss this further and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I finally received my items. It took 2 1/2 weeks to receive from my order date. The weird thing is I received an email that my order shipped on 5/1, but did not receive the package until 5/13. Anyway, I need to return some of my items due to sizing and fit. I have emailed them several times but have not received a response. I checked my spam, but there is not a response there either. There is no phone number online and no other instruction on how to initiate a return.
Hi Shelby,
We apologize if the items you received did not meet your expectations.
For your reference, here is our Refund and Return Policy found in our FAQs:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner. If you are in the US, you may call us at 844-972-8728. We are open every 8 am - 8 pm US PST.
Placed an order 04/25/2020 was to be delivered by 05/04/20. Mothers day photo shot ruined. Planned with mom, grandma and granddaughter.
Hi Paula,
We are sorry for that, We understand how disappointing it is since the items are for a special day.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against Covid 19, has affected your order. We understand that this can't be an excuse and don't worry as we are constantly working to improve and be better with our processing time.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would like to discuss this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
My tracking number shows merchandise was shipped May 5th. I still have not gotten it! There is no number to call do customer service?
Hi Linda,
We are sorry for the inconvenience and delay you have experienced in waiting for your order.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against Covid 19, has affected your order. We understand that this can't be an excuse and don't worry as we are constantly working to improve and be better with our processing time.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would like to discuss this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner. If you are in the US, you may call us at 844-972-8728. We are open every 8 am - 8 pm US PST.
I ordered from pat pat over a month ago. A LOT of money spent because my daughter was close to outgrowing her current clothing. Now she's completely outgrown everything and almost FIVE WEEKS LATER I have not heard a THING from the company. Stay away stay far away. I was expecting a SHEIN/ ROMWE experience and got something completely disgusting in its place. They will LITERALLY rob you.
Hi Destiny,
We apologize for the continued delay and inconvenience.
Sadly, the current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we are taking, against Covid 19, has affected your order.
We also apologize if you are experiencing issues in getting in touch with us. If you have sent us a message through our “Contact us” page and haven't heard back from us for an extended period of time, kindly check the link below for possible solutions:
Https :// www.patpat. Com/article/help/helpmain/I%E2%80%99ve-Sent-Emails-but-Did-Not-Receive-a-Response/866
We would like to discuss this further and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Sadly I've had a HORRIBLE experience with this company. I've reached out to customer service not once but twice and haven't heard anything. I checked spam and nothing is there I placed my order on APRIL 20th. They gave me a tracking number that leads no where it "shipped" over a week ago and I can't seem to locate it. I'm highly disappointed definitely feel like this company is a scam.
Hi Brooke
We are so sorry for the inconvenience and delay.
Sadly, the current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we are taking, against Covid 19, has affected your order.
We also apologize if you are experiencing issues in getting in touch with us. If you have sent us a message through our “Contact us” page and haven't heard back from us for an extended period of time, kindly check the link below for possible solutions:
Https :// www.patpat. Com/article/help/helpmain/I%E2%80%99ve-Sent-Emails-but-Did-Not-Receive-a-Response/866
We would like to discuss this further and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Absolutely disgraceful. I ordered my items on 3rd April and have not received a single thing... I am 8 and a half months pregnant and have sent numerous emails explaining how stressful this is for me, now not having the money to order my child's clothes before she arrives. They have completely ignored all of my correspondence regarding refunding my money and I have literally been in tears about this. I highly recommend that people take their business elsewhere before being put through the same experience.
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order.
We also apologize if you are experiencing issues in getting in touch with us. If you have sent us a message through our “Contact us” page and haven't heard back from us for an extended period of time, kindly check the link below for possible solutions:
Https :// www.patpat. Com/article/help/helpmain/I%E2%80%99ve-Sent-Emails-but-Did-Not-Receive-a-Response/866
We would like to discuss this further and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Placed an order April 13th(?), Order shipped may 6. Before shipping they kept contact due to covid that it would be delayed. Okay no biggie. Well, may 9th came around, emailed customer support. Nothing. Emailed again on the 11th and tried to call. Nothing. Needless to say, I've wasted roughly $24 on a friend's child's birthday present.
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against Covid 19, has affected your order. We understand that this can't be an excuse and don't worry as we are constantly working to improve and be better with our processing time.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We also apologize if you are experiencing issues in getting in touch with us. If you have sent us a message through our “Contact us” page and haven't heard back from us for an extended period of time, kindly check the link below for possible solutions:
Https :// www.patpat. Com/article/help/helpmain/I%E2%80%99ve-Sent-Emails-but-Did-Not-Receive-a-Response/866
We would like to discuss this further and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Chasing up my month overdue order to receive this email - Thank you for your trust and for choosing us.
Due to the impact of COVID-19 and our poor management, our business is facing bankruptcy, so we need to clean up inventory and employees.
Please forgive us for not providing enough customer service to answer your inquiry. Products and prices are subject to the website display.
Do not think I will receive order
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against Covid 19, has affected your order. We understand that this can't be an excuse and don't worry as we are constantly working to improve and be better with our processing time.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would like to discuss this further and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
The quality and the price is so cheap, but the quality feels like Zara. Beyond my expectations! Recommend this to everyone specially a twin mom like me who has to buy in pairs.
Haven't received my purchase almost 2 months! Ordered baby clothes, won't even fit anymore!
You need to let customers it takes such a long time to receive package. This is my first time order and will be the last!
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order.
The current situation has really caught a lot of businesses and other operations off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against Covid 19, has affected your order.
We would like to discuss this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered back in March or April sometime, 2 separate orders and I never received either one. They keep sending me emails saying it is on hold somewhere. They were quick to take my money but not deliver. I will be fighting these charges. I will never order from them again. Seriously what a big scam!
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order.
The current situation has really caught a lot of businesses and other operations off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against Covid 19, has affected your order.
We would like to discuss this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Please don't buy from this company, I have over a month waiting for my order to be delivered, apparently is waiting since may 06 for a delivery company to get to USPS, I think it's a scam and they keep sending the same email over a over, NO EXCUSES, there is plenty time for this order to be delivered, they also erased the negative comments posted on Instagram, this was supposed to be a birthday present and ended up buying from another company, not even a week and the order was received for my niece. PLEASE DO NOT ORDER FROM THEM, you will be disappointed
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order.
The current situation has really caught a lot of businesses and other operations off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against Covid 19, has affected your order.
We would like to discuss this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered clothes on April 13, they were allegedly shipped April 23rd. After a week of nothing changing with my tracking location, (and 2 separate emails to customer service), I was finally told my order being shipped out of California is actually coming from Hong Kong. It's now May 14th, and there has still been no movement whatsoever on my order.
I get it. This is in the middle of a pandemic, I'm trying to be reasonable and patient, (be patient was what a customer service rep specifically asked me to be). But, at this point it's a month out, I have no idea when/if my order will arrive, my son won't fit into any of it sooner than later, and no one on their end seems to care.
Can't wait to receive it, and have the chore of returning it all. As I've already been told I can't get a refund.
Pandemic aside, waste of time and money.
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order.
The current situation has really caught a lot of businesses and other operations off-guard and is exceedingly difficult to avoid being affected by.
We would like to discuss this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered some baby clothes on the 5th of May and the items arent even packed yet. I enquired twice about the order but havent heard from anyone yet. I should have searched this website and read the reviews before placing an order. What a complete waste of time and money (they charge you in USD! WHEN all of the items are in NZD). Really disappointing as I thought I would order clothes from here regularly.
Hi,
We apologize for the delay and for the confusion you have experienced.
We do wish to clarify that since PatPat is a United States based company, all transactions made are in US dollars. The Bank you are dealing with is the one who will determine the actual conversion rate in addition to the applicable foreign exchange rates.
We understand how much you value every amount you paid for the order. We are working hard on making improvements in our website in order to be transparent with the correct charges you will be expecting once order is placed.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Definitely should've read reviews before purchasing. I ordered on April 28th and my two dresses are still not here. Apparently your shipping partner newgistics is notoriously awful and so far, my experience proves right. My order is stuck with them and my tracking info has not been updated in 5 days when the last location is very close to me! All my other orders have managed to come in on time despite covid. Im not even sure I'll receive my order at this point. Never ordering from this site again, lesson learned.
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against Covid 19, has affected your order. Should you wish to learn more about our Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would love to discuss this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered my items on April 20th. I still have not received them. There is no way to talk to customer service. My bill is coming due. If I do not received my items soon, I will dispute with the credit card company. What's happening, they're using our money. I'm very unhappy with their service. I have sent several emails. As far as I know they're floating in space. They give you coupons to keep ordering, I will never order again!
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order.
Sadly, the current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we are taking, against Covid 19, has affected your order. Should you wish to learn more about our Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would love to discuss this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
This was my first to ordering from this place and will definitely be my last. I made sure to order items that the website said was in stock and paid for express shipping because I needed the mommy and me dresses for my daughters dedication. It took them two weeks just to send me an email and inform me that the items I ordered were backlogged. Did not give me a new ETA or anything. If they would have contacted me within the week I ordered the items and let me know something then I could have made an order elsewhere and gotten dresses in time for my daughters dedication. Now it is too late! Hope this helps someone who is on the fence about ordering from this place. DON'T DO IT!
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order. We understand that this has prevented you from getting the best experience in shopping with us.
Sadly, the current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we are taking, against Covid 19, has affected your order. Should you wish to learn more about our Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would love to discuss this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered for the 1st time at patt parts and spent 70 dollars on 8 things family matching swim suits and it has been 3 weeks and I still haven't received my packages I've emailed 2x no reply back at all when I track my items it dosnt say anything so I payed for this and cant get my stuff or have anyone return my emails! All I want is the things I payed for!
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order. We understand that this has prevented you from getting the best experience in shopping with us.
Sadly, the current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we are taking, against Covid 19, has affected your order. Should you wish to learn more about our Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would love to discuss this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against Covid 19, has affected your order. We understand that this can't be an excuse and don't worry as we are constantly working to improve and be better with our processing time.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would like to discuss this further and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.