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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Best site every cloths are awesome and customer service is awesome Rindelle was best and helped with my problem thank you so much
Love this app. They have lots of collections for babies. Did order for my son. Somehow for this virus situation didn't receive yet so I ask them to change my orders size. Mr. Jimmy is an angel really like his service. I m recommend this apps
Hi i order some cloth for my littel baby form pat pat i was very happy with quality and service i was satisfield thank you pat pat
I ordered 6 outfits for my grandchild on May 9th. Received an email on May 19th, 10 days later, that one item is no longer available and I would be refunded for that item. Received an email May 22nd that my order shipped... took two weeks to ship? Now all i get when i click on the tracking link is a timeline with a date every few days with no updated info as to where exactly my order is and a message at the top stating that "we are trying our best to transport the package for you. Please keep patient and we truly appreciate your understanding."
I have received packages from shady China sites faster. I need these items for a birthday party in a week and a half. Wonder if i'll even get this. I am giving one star assuming i may receive these items on time to give as intended for this birthday. Otherwise, i woudl give zero stars.
I hope to warn others not to be conned by cute baby clothes. I ordered 3-6 month clothes in early April. The shipping was 5-9 days. It's now mid June and I tried to cancel four times as the baby grows And the season changes. Every time I contacted them they told me my items shipped. Mid April, late April, early May, mid May and late May and as recently as yesterday. I have never had such poor customer service and of course no one answers the phone or returns phone messages. I just cancelled payment, but cannot rate this Experience worse. The images of the clothes are precious but they probably would not Have come until my grandchild starts high school.
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We have failed to meet your expectations and for that we are very sorry.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that all complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
My order has been "in transit" for over a week now. Just want to know, will I get it or is it going to be super late? These were very specific outfits. I'd like to prepare if I won't have them.
Hi,
We apologize if how our processing delivery made you worry.
We wish to let our valued customers know that the current situation today has caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
You may also check your order's status on our website via:
https://www.patpat.com/guest/orderquery
We would like to look your order's status and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered 6 weeks ago, and the items are still awaiting shipping in California. I doubt that they really come from the US, this seems to be a Chinese dropshipper. They keep updating the tracking every few weeks, but USPS is still awaiting the order and it just moved once with their "shipping partner."
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
We do wish to let our valued customers know that our company is based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them.
We would like to look your order's status and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered 0-3 month clothes for my granddaughter. When nothing arrived, I began trying to contact PatPat. They did not respond until I posted negative reviews. They asked me to remove my review, and they said they had part of my order. I asked them to ship it; they didn't. Then they issued a nonfunctional tracking number. I questioned that, and they blamed the pandemic. Yet, other sites have successfully made deliveries (Carter's, Boden, Hannah Anderson). Still, nothing has arrived. The current excuse is that the package has not reached a UPS site. I asked for a refund, and they have not responded. It has been over 2 MONTHS since I ordered. If the clothes ever arrive, they will no longer fit. If you post negative reviews on Facebook to save others from this experience, they remove your comments.
Hi,
We’re sorry to hear about your disappointment with PatPat and we agree that this needs to be addressed.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
We also apologize if your concern was not handled properly. We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
2 months have gone by since I paid and ordered my products, all I get is that there on the way, I've asked 15x thru email I get a full refund as these items are no longer going to fit by the time we get them. I get no where with PatPat! I think it's a scam and they will steal your $$$.
Do Not order from this site.
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered matching swim suits for myself and daughter. Apparently I clicked the wrong suit type for her and they wouldn't allow an equal exchange. My 2 piece fit fine, but the stitching along the bust area made it look like my nipples were constantly poking out. I won't wear this suit and I can't exchange it. What a waste of money.
Hi,
We apologize if the items you received did not meet your expectations and if you had a hard time in resolving your concern.
For your reference, here is our Refund and Return Policy:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Placed an order in early May for some clothes for our (then) newborn grandson. Still have not received the order, and despite several E-Mails, PatPat will not even initiate a trace on the order to see where it is.
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We also apologize if you had a hard time in reaching out to us. If you have sent multiple emails and have not heard a response, you may click on the link below to know the possible reasons why:
Https :// www.patpat. Com/article/help/helpmain/I%E2%80%99ve-Sent-Emails-but-Did-Not-Receive-a-Response/866
We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Ordered from this site over a month ago and not Recieved my parcel, emailed customer service for someone just to keep telling me it states delivered when this has not been the case and they refuse to sort it out for me, rip of company and I wish I knew before spending my money
Hi,
We sincerely apologize for the inconvenience you have experienced in receiving your package and in resolving your concern with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Ordered no April, said it shipped in may - still not here on June 7th. Customer service will not return my email with tracking or order information.
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We also apologize if you had a hard time in reaching out to us. If you have sent multiple emails and have not heard a response, you may click on the link below to know the possible reasons why:
Https :// www.patpat. Com/article/help/helpmain/I%E2%80%99ve-Sent-Emails-but-Did-Not-Receive-a-Response/866
We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Company gives you a delivery date. Summer stuff ordered the first of May and possibly, maybe, could be, might be it will arrive before September. Customer service is a complete joke. They give a tracking number on their site and then when you contact the USPS that tracking number is invalid. Customer service rep asks me why I used contacted the USPS when they did not tell me to. My answer: you put the tracking number right on my account. Why would I not contact them? Come to find that my order has been sitting in Calif. For over 22 days and has not moved and was NOT delivered to the USPS so they just made up the tracking number. No clue when I will get the outfits for my grandchildren. When I asked if they would come when summer was over she just kept saying they were running behind. What a JOKE this company is.
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We also apologize if how your concern was handled. We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
So they sent my stuff to my billing address, which wouldn't be to bad if I lived there. So it was sent back to sender. We contacted them they let us know what happened we updated our address and it on it's way to us, well all my items were sent to my billing address right. Now it seems they took out two of my items and had to cancel them as of two days ago... which irritates me because that means they decided the items that would already be in my possession if they mailed it to the correct address were just taken from me for what ever reason they deemed necessary. I get refunded the amount but now my mommy and me outfits are going to be missing that pizazz.
Hi,
We sincerely apologize for the inconvenience you have experienced in receiving your package.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
After placing my order and then reading reviews on facebook i was very wary after hearing people waiting 2months so i emailed pat pat and from then i was reassured it took a couple of weeks to receive my package and all is perfect i'm so happy with my delivery i'm from the uk- the clothes looked exactly like the pictures- all fresh in the cute little ziplock bags. There was a bit of a mix up with my second package being returned however customer service a lady called claire D couldn't of been more helpful getting it sent back out to me and keeping me updated along the way- so i am still waiting for that one but i WILL order from them again- the clothes are reasonable price and good quality i'm really impressed.
I places my order on April 28th. There have not been shipping updates since May 14th. I understand Covid 19 has delayed shipping. I've been online shopping with several other companies and this is the first one I have had this issue with. This is my first and last time dealing with this company. It's a shame because I had a lot of other things I planned to order if all went well. Hopefully my maternity clothes come before I have the baby.
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
You may also check your order's status on our website via:
https://www.patpat.com/guest/orderquery
We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered these cute dresses and i didnt realize they were coming from China. Ive had bad experience with a company called shehug. But when i received my package i was totally surprised and impressed. It kind of looked like homemade clothing but super cute and nice material. I would order again.
I made an order with patpat on April 19th and still have not received my order. The tracking number doesn't give me any info and hasn't been updated in almost a week. This is my first time ordering with patpat and I'm not sure if I'll be doing it again.
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
You may also check your order's status on our website via:
https://www.patpat.com/guest/orderquery
We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered something in APRIL and now its JUNE 5th. The tracking disappeared and I've message the customer service multiple times no response. NONE. Plus this lame excuse of a business doesn't have a customer service number to call. This business is trash don't waste your time with them like I regretfully did. NOT WORTH IT
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we are taking has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We also apologize if you had a hard time in reaching out to us. Please send us a message thru https://www.patpat.com/article/help/contact or directly thru [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner. If you are in the US, you may call us at 844-972-8728. We are open every 8 am - 8 pm US PST.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
We would like to check your order's status and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.