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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I love shopping through patpat. They have a great selection. I did have a sizing issue. Rindelle was able to resolve the situation. Amazing job. I will be ordering again
I made my purchases April 17,2020, I still don't have my purchase and today is June 20,2020. I have written several times and finally got a response May 23,2020 with a tracking number and they gave me a $10 refund encouraging me my order will arrive soon. Still no package and it's almost a month later. I have written and no response.
The weird thing is the package made it to the states; it's sitting in California. At first I thought is it being held for quarantine?,, give it two weeks and I should have it, nope no package a month in California is unacceptable. Does anyone know how to contact an actual person for PatPat?
Here's my email *******@gmail.com
Great customer service! One happy customer. Thank you!
Looks like it did in the picture. My girls love matching me!
I ordered 2 items that were too small. A representative named Lexx contacted me in a very short amount of time and told me that I would be getting a refund!
Update, the refund given is a series of vouchers that can only be used if you spend a minimum amount. I am in the process of trying to get a return.
**Update** The "refund" I got was a series of vouchers that can only be used with a minimum purchase. When I complained they offered to give me a refund, over $10 less than what I paid. They also solicit reviews and tell you you will get extra money if you give good reviews. I did not know that this is illegal. Not a good company.
Hi,
We’re sorry to hear about your disappointment with PatPat and we agree that this needs to be addressed. We do wish to clarify that the offered Voucher is only our way of showing our appreciation and joy in having satisfied a customer and not intended to be an incentive for customers to rate us highly, despite what they've experienced.
Although we do hope and make efforts for all our customers to be satisfied, we still encourage them to share their experience as factually as they can, with no pressure to portray their experiences better than it actually was.
This is why we keep the Voucher amount at a minimum, to ensure that our customers don't feel pushed to give us a rating we don't deserve.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like to ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Sent wrong size, dealt with very quickly by email communicating with Anie. Full refund and very lovely to talk to. Very gorgeous clothing too.
I don't know what I'd do without patpat. The cutest most gorgeous little outfits. My absolute go to for my daughters & nephews clothes. So adorable. Highly recommend. Better than any high street shops
It was my first time to order and was excited to receive my order. When it came, some items were not of quality as I had expected so I messaged PatPat for exchange. Not only did they let me keep the items, they will give me a refund! Delighted with how Susie B handled my request! With this, you have turned me to an avid fan. Looking forward to buy more from Patpat
Fab experience shopping at pat pat! Accidentally ordered the wrong outfit for my baby, quickly and efficiently resolved with a positive outcome! Ordered matching outfits for me and my mini me and I am very excited for them to arrive.
I was looking for nursing tops/sleep dresses given my priority of being under a certain price range. Great options here, plus when my order came each item was individually packaged which gave me extra peace of mind. I needed assistance with a QR code and Hazel responded to me next day providing me assistance.
I had great customer service from KRISTIAN C. Very helpful and responded quickly, answered all my questions.
Wood 100% recommend pat pat to Nyine this is my favourite site for baby clothes, everytime my daughter wears any outfit from pat pat we get so many compliments. The delivery time is very quick considering they are shipped from China to uk took just under 2 weeks to arrive and the packaging is the cutest sealed in individual air tight bags. I have placed 2 orders with pat pat the discount code wasnt correctly applied to my 2nd order however this wa rectified straight away the customer service agent I spoke to Dan added the discount straight away he was such a friendly and polite guy. I will definetly be placing a 3rd order very very soon.
Take your money elsewhere, the site has poor quality with cheap unfinished chinese product where the button holes arent punched properly. I read in a forum, they stole designs from etsy.
Hi,
We apologize if the items you received did not meet your expectations.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more of our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
The first purchase made me unsatisfied, then I decided to return it, but eventually the help of the customer service center changed my mind. Jimmy answered me very quickly and made me satisfied. I finally decided not to return the item and bought a few new items. Thanks, Jimmy
Great affordable prices with great customer service. Can't complain one bit. I love PatPat. My new favorite site to shop!
Zelo sem zadovoljna z reklamacijo izdelka napačne velikosti, ki jo je opravila Susie B. Vedno se vse uredi v dobro stranke.
I placed an order in early May and was so excited because of all of the cute things on their website. Here it is almost July and I still haven't received any of my shipment. I contacted customer support and they told ME to call customs and do my own research. They were nice enough to give me the customs phone number however. I won't be buying another thing from this company.
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
Bons produits. Livraison rapide. Service après vente très arrangeant et rapide. Merci à RYAN pour avoir attirer aussi bien mon problème.
I ordered a smaller order to begin with since it was my first time ordering and I wanted to make sure the quality was decent before spending alot. I ordered may 3rd and still haven't received anything. Tracking number said it was to be delivered 3 days ago and now suddenly says its not sure a delivery date. I understand with everything going on right now it would take a while however I've sent 2 messages and haven't received a word back. Hoping I received it soon, cause I have a few other things in my cart but i will not be buying anything else if its going to take months to arrive
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery