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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I ordered clothes for my 2 twins babies which arrived quickly but there was a misunderstanding regarding the size.
Claire from customer service helped me with great and fast service. It was a great first time experience buying from PatPat. I will keep buying from them.
I ordered 5 items from Pat Pat and they all arrived very quickly. Unfortunately 2 of these items were too small, so I initiated a return/exchange request. Elaine, who dealt with me, was very responsive and helpful. I sent her some photos explaining the issues with the items' size and instead of processing the return, she surprised me by issuing a refund and asking me to keep the items which, she suggested, I might want to gift to a friend instead of having to go through the hassle of paying to return. The other 3 items in the correct size were of good quality and great value for money. Great products and excellent customer service!
I order matching bathing suits and outfits for my daughter, husband and myself. The bathing suits were to small for all 3 of us and my daughter's dress was to big. I contacted customer service and they were pretty quick with their response. Thank you to KRISTIAN C. For helping us. She refunded us back for the clothes that didn't fit. Hopefully now we're be able to order the right ones in turn for our family vacation bc the quality is good!
Thanks for answering my queries, Phoebe. Though I am still waiting for my order, but I appreciate you at least getting back to me on the query.
Excellent customer service from Pat Pat Team - Ms Karen P, her reply was prompt and she was able to resolve my issue of wrong size being delivered.
SUSIE B was fantastic, excellent customer service. I highly recommend shopping on this site. Quick delivery and the items of clothing were good quality.
I love all of my items. I purchased a few sets of mommy and me dresses for my four year old and I as well as a couple of baby body suits for my 3 mo old. The clothes are high quality and adorable. I wear a M and it was true to size. My daughter wears size 5 and I usually buy her size 6 so she can grow into clothes a bit I bought her size 4-5 because the next size was 6-7 and I felt that May have been TOO big. Next time I purchase I will def get size 6-7,4-5 fit her JUST right. I also had a couple of small issues with my order and customer service was super quick and responsive when I reached out. Love PatPat!
Susie B was so helpful with a return for an item that was too large. Great customer service and great quality products
Can not rate patpat enough this is one trustworthy company that litteraly has the most amazing deals offers and rewards scheme there friendly and helpful and fast at responding when in a crisis. Strongly recommended
I loved PatPat. I ordered sets for my family and recieved a wrong item, but PatPat corrected my problem and refunded my money so I can purchase the correct item. I am very pleased with their service and clothing quality
Romel was able to provide great customer service and resolve the issue in no time! (Wrong sizes) I'm very satisfied. Thanks
Cute items, however sizing is inconsistent. I'll recommend double checking measurements before ordering. ROMEL was very efficient and dealth with my query/return request very quicky. I'm happy with the result.
Karen helped with a refund of two outfits that didnt fit my daughter without the hassle of returning them thank you patpat im never disappointed
I love their adorable outfits. My items shipped even quicker than what they state when you purchase. When I had an issue with an item that was ordered they replied extremely fast and resolved it by sending new items. Thanks Karen P for being super helpful and responding so quickly. Super pleased with their products and service.
My wife Serena did an order, once we received the delivery we realized one item was not the one we wanted. LOUIE from the customer service offered a full refund in form of a voucher without shipping back any item!
Quick and satisfactory reply, we will order again from Pat Pat.
The answer was quick and they were able to fix my problem very fast! Wow! To add on, they say 24H to 48H to have an answer (on weekend) and they answered in less than 6 hours! Will surely order again on your site very soon :)
Belle dealt with my problem in a timely manner solving the sizing problem. She was very efficient. Good customer service.
My husband got me some clothes from PatPat for Mother's Day. Unfortunately I needed maternity clothes and that is not what he bought. PatPat Customer Service rep, Ryan, made returning the clothes and getting the ones I needed so easy! He was very kind and it was a great experience. I will buy from PatPat again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery