On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
We monitor reviews for authenticity
Excellent service in return process by agent Jeffrey thanks
I love Patpat just because some items didn't work for me and I wanted to go back and Jeffrey helped me a lot.
Very satisfied with patpat and its customer service. I have ordered 2 baby and 2 adult clothes. The baby ones look really nice and are of good materials which gives them a very soft touch. Unfortunately the adult clothes didn't fit me and my husband, so I contacted customer service and Karen P was extremely helpful and sorted my return problem in no time. Will definitely purchase from them again.
I ordered family matching suits from here and they all fit and we LOVE them! The price was much cheaper than I would typically pay so I was a bit worried but the quality is amazing and we will wear them all summer! We wore them to the beach this week and received many compliments! The shipping was actually pretty fast, as well. Will be buying more!
Fantastic items quality, amazing prices and a fantastic customer service. They are always ready to resolve our concerns!
Ordered item April 27th. It's June 27th and no one can tell me where my package is. They keep saying it's at a partner facility. It's been moved from CA to IN for over 7 weeks. I live in KS. They just keep sending me the same tracking number every time I ask what is going on. I ordered 2 maternity swimsuits and now am about to have my baby so won't get to use them. Nothing in the world takes that long to ship even in COVID. 9 weeks and still no idea when my package will arrive. Useless customer service with no information given except the same tracking number and "it'll come soon". No attempt to refund purchase. I will never buy here again. Encourage you to do the same.
This has been the first time I do shopping at PatPat. I received the items within the time expected (20 days since I placed the order). I bought 8 items (maternity clothes) and I am very happy with the quality of all of them. Each comes in a nice and soft zipped bag (as shown in the pictures). I only had a problem with the size of one of the items and VANESSA R. (from the PatPat Service Team) solved quickly the issue in a very efficient way. I am very satisfied and I will not hesitate to shop at PatPat again. I do love PatPat clothes and customer service!
Loved the accessories I ordered but wanted to return some of the clothes for various reasons. Elaine took the time to analyze and issue a refund for specific items in my order in a kind and respectful manner.
Your customer service is working very well
Your person named Phoebe helped me a lot
Thank you very much Phoebe
They have supper cute clothes and if you do have reason to contact customer service they are awesome! I worked with Reynac and he resolved my issue quickly and adequately!
Patpats' Customer service Rep Immanuel helped me in a quick manner of finding the solution when it came to returning items that were ill-fitting back.
Great clothes and excellent customer service. Some of the clothes didn't fit me well so I contacted customer service and Ryan responded promptly and helped to resolve the issue. Very satisfied, I will be ordering from here again.
I bought some shirts to breastfeed. I loved them. The quality of the clothes is very good. It really exceeded my expectations. However, two of the pieces came in the wrong size. Send an email, and Ms. Elaine helped me very quickly, she apologized, gave me a loan and also offered to keep the piazzas. I recommend the store and customer service.
True to size! Great material! Nico had the best customer service as well. I'm in love with Patpat.
I had sizing issues with some items. Customer service response (by Dan), was fantastic and speedy. Good service makes you want to use the company again, despite any issues!
KRISTIAN C was wonderful to work with. Quick to respond to my concerns and quickly got my refund for an outfit that did not fit correctly. The other outfits I bought for the baby are adorable and very nice quality.
Ordered an outfit for 4th of July but unfortunately, it was too large. Pat Pat was so very quick to offer an exchange or refund. Opted for the refund due to timing. Customer Service was so helpful and will not hesitate to place another order with them.
Ordered a few mommy and me outfits, super cute, good quality. Shipping was faster than expected. Only issue was I ordered the wrong size. Two dresses were too big for me. Customers service responded quickly and was able to send me smaller sizes no problem.
We Love this app! We are so excited to see what's new every day and always give you a promo code...
Shipping was fast & products are great quality. Any issue I did have, Ryan in customer service took care of quickly & to great satisfaction. I'll definitely keep ordering from them.
I will never buy from PatPat again. It took seven weeks to receive the order. Some of the clothes for 9-12 months will easily fit a three year old. The quality of some of the clothes is terribly low. In top of all this, when I tried to reach to them via Facebook page, I have received an automatic message which had nothing to do with what I asked, but it was focused on convincing me to give them a good review. That convinced me that all the reviews I have read were not correct, but they were payed. Using this strategy and a very aggressive online advertising via Facebook and Instagram they tricked many people into buying the products.
Hi,
We apologize if the items you received did not meet your expectations.
Should you wish to learn more of our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
We also apologize if you are having a hard time in resolving your concern with us. We would like to look into this and provide assistance. Please send us an email through https://www.patpat.com/article/help/contact or directly through [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
From the business
Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Kids Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We 're so sorry for the delay in waiting for your order. We understand how frustrating it is to wait.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
We also apologize if you are having a hard time in resolving your concern with us. We would like to look into the issue and provide assistance. Please send us an email through https://www.patpat.com/article/help/contact or directly through [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.