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PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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They got back to me right away when I had issues with my shipping information and it was corrected quickly
Beautiful clothes, beautifully packed at very fair prices.
Cannot fault service and will definitely be ordering again.
Thank you LOUIE for your friendly service4
Not only is the product amazing, but the customer service is flawlessly. I was taken care of by Karen P promptly and whole heartedly recommend this site! Thank you!
Love Shopping with patpat
Good customer service reply with in one day
Good quality clothing and Nice looking
Great products, fast delivery and helpfull staff. A small issue was resolved by junabelle very quickly
The quality of the items is really good... pretty stuff... planning to purchase all baby n mommy stuff from pat pat
Première commande chez PatPat, assez réticente je dois admettre... Délais de livraison convenable, articles très jolis et de qualité tout à fait raisonnable par rapport au prix. J'ai mal jugé la taille de certains vêtements (les débardeurs taillent assez grand), j'ai été prise en charge par le service client (merci KRISTIAN C.!) très rapidement, le problème a été résolu en moins de 48h... un week-end!
En résumé, je recommande!
I receive The order 2 weeks.
Great quality
Great service
You have amazing thing in your website.
Good job!
I just shopped from the patpat and the quality of the products are very good. They are looking too cute to my little daughter
Me encanta la aplicación. Excelente y rápida respuesta en servicio al cliente. Cometí un error en la orden y me hicieron un reembolso en forma de crédito. Gracias a Belle por su excelente representación de la tienda. Sumamente satisfecha.
Want to be honest, I had a problem, but I contacted customer service
I got a reply from Phoebe
They were very helpful, I think they work hard to provide an excellent service
Patpat has good quality affordable baby clothing. Stylish and colorful as well! They also have 5star customer service, Nico resolved our package delivery issues in less than 24 hours. I'm one happy patpat customer!
Will continue shopping :)
I purchased several nursing outfits and newborn clothes, but when I received them there were four items that were the incorrect sizes. I contact customer service and Susie B was quick to respond and fix these errors professionally.
Items were of good quality. However some items I received were a bit too big for my daughter, I contacted customer services and Romel was quick to fix my issue. Based on this I would definitely order from patpat again. Thanks
Ho ordinato una taglia in più rispetto alla mia, il signor Jimmy È stato molto disponibile facendomi tenere l'articolo e mandarmi quello della mia taglia
After long time due to Covid situation I have got my orders and during this period Ronie really help me trough email assuring me that my orders will be there soon. Even Ronie helped me with returning two clothes. Very fast and accurate and helpful in response. And the quality of clothes was surprisingly good. I will definitely buy stuffs from Patpat again.
Jimmy was really understanding & resolved my issues super fast. Really appreciate his efforts to maintain a good customer service
It took a little bit more time of shipping than I expected, the size is not fit due to the baby is growing quickly. Belle helped me with this and I'm very satisfied with the service and how they resolved my concerns.
I ordered 7 wooden educational toys, by mistake was sent 2 the same. Claire D helped me out with the issue fast! The missing item is already ordered and will be shipped soon. I will definitely continue to shop at Patpat.
My first order was great except one item was accidentally sent in the wrong size. When I contacted the company, JUNABELLE M. Was quick to respond and issued a refund for the error! My favorite part was instead of asking me to return the item, she said to donate it to a local charity!
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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