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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Really impressed with the speed of delivery given the worldwide circumstances. Each item was individually packaged with care, good quality products, really recommend them.
I received the order exactly at the indicated time. All things are of good quality, exactly the same as in the pictures. I'm very satisfied, I would especially like to thank Jayson for the excellent support and customer service. He kindly answered all my questions and doubts. I can confidently recommend this service
Finally got my parcel yesterday after three months of waiting and they gave me 15% refund to compensate delay.
I definitely should read reviews before placing my order. I have ordered maternity clothes two months ago and still waiting. There is no use of maternity clothes after my baby arrived!? Total waste of my money. I am scared that website is scam!
Lovely clothes, but when they arrived one item was far too big, presumably wrong size sent in error? Many thanks to Rachel for sorting out my problem quickly and effectively. Great response, nothing too much trouble.
Je suis agréablement surprise par ce site!
J'ai eu quelques articles qui n'étaient pas à ma taille, j'ai contacté le service client et dans la journée j'ai eu une réponse de Jayson, il m'a dit que j'allai être remboursée et que je pouvais également garder les articles trop grands comme cadeau!
I love the matching mother daughter outfits.
I have had one printing issue and customer service responded quickly and offered me a couple different options to resolve my issue
Shoes I ordered were a little small but was able to exchanged them thanks to Karen P from customer services.
Kristian C. Was extremely helpful throughout the whole ordering and shipping process. Great customer service and communication skills. Also replies to my questions within the same business day. Great company to order from!
Rachel did a marvellous job replying swiftly to my refund request as I needed smaller sizes. Very happy customer!
J'ai eu un soucis avec ma commande à cause d'un article trop grand. En effet mauvaise taille m'a été envoyée. Mais le service client et notamment JUNABELLE M a traité ma demande en un temps record (moins de 24h.). Pas besoin de renvoyer le produit, un remboursement m'est propose et je peux garder le produit pour offrir. Je suis amplement satisfaite de patpat surtout que le reste des produits reçu est de très bonne qualité et la livraison est relativement rapide. Le suivi est aussi très précis.
Je vais donc repasser commande
I recommend this patpat website. I got 5 outfits. The sizes seems alittle bigger but thats okay since the shipping took longer with covid my daughter is still able to fit in them. Ronie helped fix an issue with a headband that broke in the wash. I received a voucher for my next purchase when I voiced my concerns.
I was missing an item from my order and I contacted customer service. A couple hours later I recieved an email from Karen P. She informed me she issued a credit to my account for the missing item. I didnt expect the issue to be solved that quickly and to receive an email response so fast, especially on the weekend. It was a small mix up but I will continue to order from PatPat because of their great clothes and customer service.
Bought some clothes for me and my girls and swimwear. Have some issues and Anie, the customer service personnel were very helpful and reachable.
Good Service, Timely Response, Good selection value for the money we gave Overall happy with the purchase
I ordered a month ago and it still saying it's at the same place as it was 2 weeks ago. I'm so worried my little one is going to outgrow these clothes, if I ever receive them, Iv never seen anything like it. Super disappointed that they can continue to send me coupons but won't send me a email stating they are sorry for it taking to long. Or even an explanation on where my package is at.
The items I recieved were very nice. They fit well and i got them quicker than expected. Im very happy with them and will be buying again.
After I ordered outfits for myself and my baby girl I had a private scan done and it turned out that I was having a baby boy. When outfits arrived I contacted PatPat about returning policy and was given a few options that I was happy with. Customer service always answered promptly to my messages.
I loved all the dresses I ordered and I was super impressed by their customer service! They were so quick to respond to an issue I had with one of the items.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We 're so sorry for the delay in waiting for your order. We understand how frustrating it is to wait.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
We also apologize if you are having a hard time in resolving your concern with us. We would like to look into the issue and provide assistance. Please send us an email through https://www.patpat.com/article/help/contact or directly through [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.