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PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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The delivery was fast despite of Covid19 situation. The items that did not fit me were refunded within few days. Customer support responds within one day.
Very quick and helpful response. Brilliant customer service. Resolved very quickly. Will always order from this company.
Loved the material, quick delivery. One top didn't fit well and I contacted the customer service, they refunded me on the same day and even asked me to keep the top! Really happy with the service.
I love the stuff I ordered from PatPat! All fabrics are nice quality and everything is soft and comfortable.
Lovely outfits, amazing app, Customer service is outstanding.
There's some lovely items available on the site and the ordering process was very easy.
I'm so satisfied with my order that I made another order.
I highly recommend checking out PatPat.
Great experience with a pat pat
I have bought a lot of items from the pat pat and have been generally happy with the product.
Amazing quality, amazing price and amazing service! Rachel solved all my questions and everything great. Thank you very much, I will keep buying
We ordered some clothes from Patpat. Most of the order was good, but there were a couple of things we didn't like as much irl. After emailing patpat, we were given the option to keep the items and get the equivalent store credit, which worked out much better for us! The other clothes are great fit and good quality too.
Its a very good app for purchasing clothes for kids... PatPat team is performing really good and clarify our queries immediately... the person Ginn who handles my queries and doubts very clearly and friendly. 100%good app for purchasing...
The delivery was faster than expected. I had a very good experience with the customer service, very professional and nice.
Hice un pedido y tuve una situación con el mismo. Los contacté y me contestaron rápido. Resolviendo la situación de manera efectiva. Estoy muy complacida. Fui atendida por Jam.
Die Kleidung für Mädchen ist wirklich süß. Der Kundenservice ist super schnell und hilfsbereit. Die Preise sprechen für sich:-)
Amazing quality, amazing price and amazing service! Ryan solved all my questions and everything great. Thank you very much, I will keep buying :)
I ordered 6 9 size but they were too big. Ronie solved my problem in a very good way. I'll buy something again
I am inlove with my baby bag, so spacious, alot of storage, even a bonus has a USB input in the bag, A flask cover, I can grab items from the bottom easily from the back and even has straps to strap onto my pram. Worth my money 101%. I also got a infant bed for my baby cot it's so cute and I can carry this where ever I go, so handy! And my nail trimmer so cutte havent used but looks amazing, cant wait to use.
The products were very nice!
Also if an item does not fit you, it is quite fast fixed to get a bigger/smaller size.
Very kind and fast Service!
Very nice products, amazing prices and very helpful customer care! I recommend this company to all who want good products at the best price!
I got my first order from Pat Pat and it was great. However their were two items that didn't fit me and I contact their customer service department and Dan was so helpful. Dan help me through the whole process.
Loved the clothes. Came pretty quick but the sizing is wayyyy off. 0-3 months will probably fit a 6-9. Good quality. No loose seems. Not super thin. Wish the sizing was better.
I loved, the selection, prices, the ease of the website. The shipping was pretty fast, and no added duties. And the return process is beyond amazing! Every company shld ( Thanks Jimmy) aspire to be this way.
Wrong size dress. Have offered to resend the correct size. Replied to enquiry very promptly and offer a solution.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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