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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I had shopping in Pat Pat app 3 consecutive times and my all experience. Was amazing, all the cloths come in a separate zip bag with care. The shipping is very fast to arrive in Ireland. Support is very fast and great. Im in love with PatPat Ill kipping shopping in this Amazing app
Pensavo mooolto peggio, sono stata piacevolmente sorpresa: qualità/prezzo buona, considerando che un set può costare 7 e sembra sia 100%cotone! Ho acquistato per il mio bimbo di 1 anno la taglia 12/18m (75-80cm) alcune cose sono PERFETTE, altre un po' abbondanti. Contattando il servizio clienti per chiedere l'autorizzazione al reso, inviando le foto dei prodotti, mi hanno accordato un rimborso senza obbligo di reso per scusarsi. Grazie mille RONIE!
Lovely clothes for pregnancy and great prices. Rachel from the customer service helped us directly and with the most satisfactory way.
I have recently bought some clothes from PatPat and quality is good but had some issues with sizes and they gave me full refund for those items. Thank you so much Ronie for your amazing service.
Wonderful customer service! I had ordered 5 items. I felt like 2 if the shirts didn't fit me well and ROMEL definitely took care of my issue. Above and beyond! Thank you!
Products are nice for value you pay, but customer service is awesome. Had good experience in getting to keep the product with refund as was not satisfied with size.
I order two maternity shirts and family set outfits, while my husband and I clothes didn't fit the kids fit perfectly. Customer service (JAMES RAIDER) was able to assist me with those two items.
PatPat really makes the effort to make their customers so happy! That will always keep us coming back for more stuff! Thanks PatPat Team!
I was excited about my order from patpat until I realized I ordered everything in the wrong size. Anie, one of the customer service representatives was friendly and able to assist me right away before it was too late. I am appreciative of the quick and prompt service. Thank you!
Great customer service with Belle! Very responsive to email. Quality of clothing is good for the price. Cute clothing.
From the moment I placed my order to it's safe arrival the process was so simple. All items arrived well packaged and very promptly. A big thank you to Jayson for sorting out my concern. The service as always was fast, professional and the products are excellent
I placed an order for clothes for my baby girl in the middle of April. It is now July 5th and nothing has arrived. The tracking has been the same since May 25 (waiting for pickup). Customer service is no help. They will not issue a refund. Terrible customer service. I would stay away!
I have been hesitant to order from PatPat but decided to take a chance and what a pleasant surprise! Not only do they have wonderful matching clothing styles for the whole family, they are also individually packaged and are of great quality! I got in touch with customer service for some exchanges in sizes for my kids and a refund for item that didn't fit right, and got a response within 24 hours. Thank you SUSIE B for excellent customer service! Will be returning for more :)
I love this site. Great quality clothing and great customer service. Will definitely continue to shop at this site.
I ordered matching swimsuits for my entire family (5) and received the shipment much faster than expected. I am happy with sizing and quality. There was a mixup in my order. I received a girls 7-8 when I ordered a boys 7-8. I contacted customer service and received a response from Villardo in less than 24hrs. I'm very impressed considering it is the weeknd, even a US holiday weekend. I look forward to receiving my final item. I will be ordering from PatPat again.
Huge variety of collections for everyone. Quality seems pretty good. Excellent customer service turnaround time.
I have purchased few clothing for my self and some of them didn't fit for me. I have contacted Patpat and requested them that I need to return a few items and they asked me a few details and then sent me an email mentioning that they will refund me the money and asked me not to send them the items ( they have suggested me to give those items to friends or who ever needs them)
I am really happy with SUSIE B 's ( Customer Service team member) customer service, who has made my shopping experience with Patpat easy. I have received an excellent customer service from Patpat.
I received a timely and friendly response from the Patpat customer service team and VILLARDO specifically helped sort out my concern of product return and have promised to issue a refund which made me very satisfied with the service and how they manage the business with customer concerns. Thank younso much! Two thumbs up!
I have used PatPat twice now and the experience so far is wonderful. The collections are great and customer service is exceptional. Would highly recommended them for their collections.
Ginn is a lovely person that solved my problem less than 24 hours. I highly appreciate Ginn's language and they way Ginn wrote an email for me. Fantastic site, love patpat and I will do more shopping with them.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We 're so sorry for the delay in waiting for your order. We understand how frustrating it is to wait.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
We also apologize if you are having a hard time in resolving your concern with us. We would like to look into the issue and provide assistance. Please send us an email through https://www.patpat.com/article/help/contact or directly through [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.