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PatPat

4.3

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PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Qualità buona
July 9, 2020

Qualità buona, le taglie sono molto abbondanti quindi consiglio se siete in dubbio su 2 taglie di prendere quella più piccola.
Ho effettuato un acquisto e grazie alla tempestiva risposta di kuenzler ho risolto il problema delle taglie in pochi giorni.
Servizio clienti molto efficiente.

+7
Date of experience: July 7, 2020
Poland
1 review
0 helpful votes
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Clothes from PatPat are really good quality and also look amazing. Despite the small complications, the service stood at the highest level in helping and guaranteeing customer satisfaction about clothes

Date of experience: July 7, 2020
Florida
1 review
0 helpful votes
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Ginn sins was awesome. I didn't have to return the items that didn't fit and I got a full refund! I love patpat!

Date of experience: July 7, 2020
Pennsylvania
2 reviews
0 helpful votes
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Returns
July 9, 2020

They readily helped me to correct an issue on returns, however it was difficult to find a phone number for this. I finally found it after searching online.

Date of experience: July 7, 2020
Spain
1 review
0 helpful votes
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Cute baby clothes!
July 8, 2020

Very cute clothes for kids with a good quality-price.
The product took a bit long to arrive because of the covid issues but the quality service of PatPat ( Jeffrey) has been very helpful.

Date of experience: July 7, 2020
Australia
1 review
0 helpful votes
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Awesome!
July 8, 2020

My query was dealt with very quickly and in a very professional manner bu Heinz. I am very impressed.

Date of experience: July 7, 2020
NL
1 review
0 helpful votes
Follow Fatemeh A.
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I am very happy with the customer service and also the products which you cannot find anywhere else such sets. The CS helped me through the mistake I made in sizes to ensure I am happy.

Date of experience: July 7, 2020
Australia
1 review
0 helpful votes
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CUTE!
July 8, 2020

The clothes were very cute and the texture was much better than I expected. The customer service was kind and efficient, KRISTIAN C provided an amazing shopping experience and I will pick this website as the top choice for next time.

Date of experience: July 6, 2020
Indiana
1 review
0 helpful votes
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Happy Customer
July 8, 2020

Superb Clothes... Awesome customer service experience... I had some doubt but the way the customer service executive Susie B helped was so overwhelming Thnk you Susie B...

Date of experience: July 6, 2020
Canada
2 reviews
0 helpful votes
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I was offered a voucher for patpat due to problems with an order. I sent an email at about 8pm accepting the voucher and received a response before 11pm this evening. Talk about fast service.

Thank you to Heinz, the customer service rep who responded to my email so quickly and courteously. Great work!

A screenshot is included of the confirmation of my order to verify that I did indeed make the purchase

Date of experience: July 6, 2020
Michigan
1 review
0 helpful votes
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No negaré que me sentí insegura al comprar porque ya tuve una mala experiencia anterior con una compra de por allá pero ellos contestan de inmediato y muy eficientes.

Date of experience: July 6, 2020
Kuwait
1 review
0 helpful votes
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I ordered back in may 15,2020 this was my first order and I am really disappointed.
The order status on the website says delivered and when tracking the package it says it's in New York! And the customer service is looking for the local tracking number and the carrier? Only God knows if I will ever receive my package. Unbelievable!

Date of experience: July 6, 2020
PatPat .. PatPat Rep
over a year old

Hi,

We 're so sorry for the delay in waiting for your order. We understand how frustrating it is to wait.

Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.

We also apologize if you are having a hard time in resolving your concern with us. We would like to look into the issue and provide assistance. Please send us an email through https://www.patpat.com/article/help/contact or directly through [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.

Illinois
1 review
0 helpful votes
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Love the dresses I received. Great quality. I ordered on in a Medium, but realize the sizes are true to the measurement charts. I emailed customer service and was helped with in 24hrs. I am very pleased with the resolution and the service provided. I will be making more purchases.

Date of experience: July 6, 2020
Georgia
1 review
0 helpful votes
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Petpet is one of my favorite shopping platform. I'm really satisfied. Personally thank to Anie for the best customer's service.
High recommended

Date of experience: July 6, 2020
Spain
1 review
0 helpful votes
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Gracias Elaine
July 7, 2020

Elaine ha resuelto con amabilidad, rapidwz y eficacia una pequeña incidencia en el pedido que realicé para mis nietas de Bristol.
Thank you.
Greetings from Spain

Date of experience: July 6, 2020
Texas
1 review
0 helpful votes
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Exchanged Clothes
July 7, 2020

Received clothes from PatPat as a gift and wanted to exchange some of them. Sent pictures along with gift receipt and they issued a 50% refund in the form of a voucher within 24 hours and I didn't have to ship the clothes I did not want back.

Date of experience: July 6, 2020
GB
1 review
0 helpful votes
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I had an excellent experience with pat pat and specifically with Jayson. He was professional, fast and committed to solve my problem. I received two identical lovely baby girl clothes from my brother and I had to change one. There are so many beautiful options to choose. Thanks Jayson for your help

Date of experience: July 6, 2020
GB
1 review
0 helpful votes
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Refunds
July 7, 2020

I ordered a few dresses for myself and daughter, unfortunately one of the dresses didn't fit me and I was able to sort a refund out wait Jayson so quickly and easily. Really impressed. Will defo order again

Date of experience: July 6, 2020
Australia
1 review
0 helpful votes
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Jeffrey was prompt and sorted my refund quickly. Great customer service will definitely buy more from PatPat

Date of experience: July 6, 2020
Georgia
1 review
0 helpful votes
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I recently had a concern regarding my order. Arrevd immediately solved my concern to my satisfaction in a very professional manner.

Date of experience: July 6, 2020

From the business

Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts


patpat.com
Mountain View, CA, United States
+3377
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