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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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This brand was recommended to me by several members of a new moms group who raved about it. They weren't wrong! I ordered several of their items and love the nursing tanks and casual comfy dresses. REYNAC was very helpful in assisting me with a few return items. Looking forward to trying out some cute stuff for the little one too.
I ordered 5 items, they arrived quickly and was happy with them although a couple of items did not fit me... I contacted customer service and Ham and Jeffrey were very kind and quickly gave me a voucher to use on their site. I am impressed at how easy this process was.
The maternity jean shorts dont fit to size. Offered replacement and got to keep what they sent. I hope the next ones will fit. Dont order if you are in a hurry to get them.
Die Lieferung war schnell, obwohl die Corona-Zeiten herschen.
Mir haben leider ein Paar Kleidunsstücke nicht gepasst, weil ich etwas klein bin (für die Nursing-Tops Größe L). Wir haben jedoch für Problem eine gute Lösung gefunden. Die Baby Sachen sind zuckersüß und gut gemacht. Die Kundenservice war sehr hilfsbereit. Es wurde sehr schnell geantwortet. Besonderen Dank an Immanuel für den Service und schnelle Antworten.
The 4 shirts I ordered were too big for me so Patpat gave me a full refund without having to pay shipping and return! Great quality items- just didn't fit me well. Ordered mediums and fit like a large.
Live in the USA, and I ordered from them on April 23,2020 it is currently July 8,2020 and I have not received my items nor has my package even been picked up by USPS.
This blue dress is adorable
It has full collar and cut lace skirting. Order was simple. Quick delivery
August was great! She did exactly what she said she was going to and found out the information needed and responded to me in a timely manner. Thank you!
Lors de mes démarches pour un retour d'articles, j'ai eu réponses à mes questions en quelques heures et en plus de me rembourser, pat pat me conseil de garder les articles afin d'éviter les frais d'expédition! WoW!
I ordered my outfits for my daughter in April. I still have not received them. I'm always checking to see if their is any updates on the shipping and nothing. I've reached out to the company itself and all they say is thank you for being patient we are doing everything we can. Usually I'm very understanding when it comes to longer wait periods, but 3+ months? My daughter will be outgrown in some of the outfits i ordered (if I ever actually get them). This is extremely disappointing. I do not recommend using this site unless you're willing to wait months for you clothes.
Heinz, a worker from Patpat had excellent in customer service skills when helping me with an item I purchased. I had an item that didnt fit correctly and Heinz was extremely helpful and rectified the issue asap!
I can't fault this company. Website is well laid out and easy to use, ordering was simple, I found a great range of maternity wear products, very reasonably priced compared to other companies I have used in the past. My order arrived within the time frame I was given despite current postal delays. I had decided to return a couple of items from my order, communication was prompt, extremely polite and I was very happy with the resolution just a day later. Claire D was extremely helpful in processing this refund and the credit was back in my account the following afternoon. I would highly recommend this company and I will definitely be using them again! Thank you patpat for this shopping experience, especially as there aren't any highstreet stores open just now very happy customer.
I recently purchased few dresses for my daughter from PatPat. Dresses are adorable but due to size issue I have contacted PatPat customer service. Junabelle M from PatPat customer support team contacted us on the same day and initiated an exchange on the next day! Such a nice and proactive customer support! Thanks Junabelle!
To me most important thing while buying online is how they handle in case of any issues/concerns, I am amazed with PatPat customer care, based on my experience with PatPat customer support, I will highly recommend PatPat!
When the items I ordered did not fit correctly the customer service rep Ginn handled my concern promptly, friendly and professionally. I would absolutely recommend PatPat!
Very helpful, great communication, products good qaulity. Great customer service, responsed to all emails within 24hrs, when asking about products etc
Everything was soft and is so cute and fit great I would love to get more soon! I think mommy's and daddy's should use this app
Lexx was very awesome and helpful with getting my tracking numbers to me for both of my orders. I highly recommend PatPat
Horrible! Its been almost a month since i placed my order and still no package. I keep checking my tracking number and its been saying the same thing for weeks!
I was scared to order but I took a chance and literally happy for my order. The quality of product is OK compare to price and I received my order just in 6 days. Sizes are just little bit bigger compare to normal sizes but it's not a very big deal. There is a lot of cute baby clothes that are 100% cottons with a correct price. I ordered again today and can't wait to receive it;-)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We 're so sorry for the delay in waiting for your order. We understand how frustrating it is to wait.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
We also apologize if you are having a hard time in resolving your concern with us. We would like to look into the issue and provide assistance. Please send us an email through https://www.patpat.com/article/help/contact or directly through [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.