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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I had seen ads for PatPat and decided to try them for nursing clothes. Prices were great, styles were great, but shipping time took a bit longer than expected. When everything came in, I tried it all on and there were a few styles that I didn't love on my body. Heinz at PatPat was INCREDIBLY helpful in getting me a refund for the items that weren't quite right. And I love all the other items I kept!
I had a slight sizing issue and Ryan was able to get this resolved quickly! I am satisfied with my experience.
The Delivery time was good, about a week and a half to the UK and Pat Pat sent me delivery updates along the way which I liked.
I had a few questions on sizing and I found customer service very helpful on this, the customer service agent SUSIE B gave me all the info I needed and guided me through the process. She also answered my emails on the same day.
I ordered a bunch maternity items from patpat. Two of 8 fit. Now I can't get a answer back on either exchanges or a full refund. The website is the worst for getting customer service help.
PatPat Great customer service, quick response!
I ordered 4 dresses and 1 of them was to small.
They refunded me immediately and told me to keep my dress and give as a gift to someone else so I don't go to the hassle and spending more money and shipping.
All products arrived on time, with quality, and very well packaged. I would like to highlight the customer service support from REYNAC that, after having verified an issue in one of the products, solved it promptly and effectively.
They are seriosly, prompt and respond very quickly at questions.
In my case an order was lost from my country courrier, so pat pat was offered a voucher worth it, how you can seeîn photo.
Thanks for resolving my query promptly Susie B. Much appreciated for your help. I've ordered twice from Pat Pat and the quality of their products are great.
My experience with this site has been amazing. They were able to answer all of my questions with ina timely manner
En uno de mis pedidos llegaron tallas incorrectas. Su servicio al cliente en este caso Ham fue excelente respondio rápido a mi queja e hizo devolución de mi dinero por dichas prendas y además me pude quedar con ellas.
PatPat is an amazing company! We love their clothes and their excellent customer service! Their clothes are great quality!
Thank you very much for that quick response. You did an excellent job. I will order something later on.
What disappointing quality... not to mention an unreasonable shipping time with missleading notifications about the eta of the product. Some of the shirts I ordered weren't even the right size... and half of the shirts I did get in the "correct size" were way too big... I ordered all smalls, and some could have fit someone in need of an extra large. One of the sweaters are already falling apart and I've worn it once! DON'T BUY THIS CRAP. It's all cheaply made in China.
Hi,
We apologize if the items you received did not meet your expectations.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more of our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
Delivery was on time and thank you so much for all the dresses I ordered, it fits very well and look super cute on my daughters. I am very happy with the quality been provided for best price. And also would like to thank Eliane for patiently resolving the issue when i contacted customer service for one of the size of the dresses. Over all full on for quality, and friendly customer service.
App experience was nice during this pandemic time. We can buy pretty dresses siting down in home. That experience was bice. They r working nice during this pandemic time. Help center response within a day. So thankyou patpat
Recently purchased some items for my toddler and I am very happy with them.
Unfortunately one of the items had a minor defect and they got back to me in less than 24 hours with a wonderful resolution.
Thank you Claire D for your great customer service.
Their clothes are really cute, unfortunately, some items did not work out for me. James R helped me with my order and issued me a refund right away. Great customer service! Btw, their beanies for babies are really cute!
I ordered some outfits and they arrived within 2 weeks. Ran into some problems regarding sizing (bigger than anticipated) but Rachel helped me to resolve this issue. She replied to my numerous emails within a day.
Love the variety of clothing not just for children but for adults too. Customer service is helpful and I like how the packaging is reusable. Delivery is average on speed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We apologize if the items you received did not meet your expectations and if you had a hard time in resolving your concern.
For your reference, here is our Refund and Return Policy:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.