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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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My item has damaged. I sent an email to customer center and they reply quickly. I would like to return but they gave me item and refund. Im impressed of their kindness
Belli sia gli abiti per bambini che premamam. Il mio ordine in Italia è arrivato in poco meno di un mese con spedizione tracciabile. Dopo un problema di taglia l'assistenza mi ha subito risposto ed è venuta incontro alle mie esigenze in maniera eccellente. Grazie a KRISTIAN C.
I'm glad the way Jeffrey resolved my issue and very important that he resolved quick. For me customer service is very important. I feel that my voice count. Thank you Jeffrey you make me feel as a very important custoner
Merci jayson pour sa rapidité de réponse et de remboursement quand a des articles qui n'allaient pas
Easy to navigate website. Good discounts. And very customer service by Heinz. It is my first order and was very scared to do it. But customer service is very helpful. Very excited to receive the delivery.
It took awhile to get my stuff but the clothes and boots are absolutely beautiful. Great quality and worth the wait!
Got my items in, super cute material is good and stretchy for your baby. Don't have to worry about growing out of it so soon it's lasting items. Wide selection of outfits/ shoes everything you can think of for your little one. Even for us moms cute selection also, even matching mommy and child/infant clothing. Shipping is fair as it comes from China can't expect a fast delivery. Everything is sealed with there own packaging. I will definitely keep ordering from them.!
Very happy with the dresses I ordered, quality and fit way above expectations!
Will order again in the future.
I love the products sold on this website but when I had a size issue with a product Susie B was more than helpful. I greatly appreciate the professionalism and will continue to be a customer.
I placed on order in APRIL, IT IS JULY AND I HAVE NOT RECEIVED MY ORDER! Customer service is useless and they are rude! If you are planning on purchasing anything make sure you plan 3-5 MONTHS IN ADVANCE! BTW THE REASON WHH YOU SEE GOOD REVIEWS IS BECAUSE THEY LITERALLY PAY YOU FOR THEM! IF YOU ADD PICTURES THEY PAY YOU MORE MONEY!
I had a problem with my package and Susie B. Helped me resolve it at no cost. Customer service is amazing, my package is arriving in 2 days! Thank you Susie B for your outstanding service and for taking the time to explain everything to me!
Amazing customer service and beautiful products. Easy purchase will make your life easy even if you have any problems customer service will assure your satisfaction specially JAMES RAIDE help me out on my transactions thank you.
Ginn was very helpful with my sizing issue. Love the quick responses. Great site will definitely be ordering again.
I ordered a few items from Pat Pat. When I received them, some of them were not the right fit for me. So I emailed them to request a return. I received a prompt reply and after explaining my reasons for return, they responded that they will refund the items and I do not have to go through the bother of shipping them back. The item I kept was great- it looks great on my baby and the material is a soft, comfortable cotton.
Tuve una incidencia con mi pedido. Belle lo resolvio todo pronto. Me explicó y me dio una solución. Gracias
Thank you so much for your excellent and prompt service! James Raider was attentive to my order issues. I will absolutely order again!
I have been a fan of Patpat way before I had my baby and am finally able to order cute outfits for my little girl. When i had a couple of negative feedback for them, Arrdev addressed it very warmly and solved the issue very promptly and to my benefit! I am extremely pleased with their services!. Thank you Patpat!
My customer service representative was very helpful and resolved my issue immediately. She went above and beyond to make sure that I was satisfied with my purchase.
I like to order Patpat princess style dresses. They are pretty and very reasonably priced. I ordered from PatPat twice and most of the items were of a good quality and pretty. I wasn't satisfied with a couple of sets and Belle from customer service was very nice to help me with exchange/refund process. I'd say I enjoy the experience as after purchase attitude is ultimately important to me. I'm the owner of kids shoes shop Happy Step Store Singapore and it was a pleasure to find like-minded business out there in the web
Very happy with the way, patpat team resolved my issues. Now, just waiting for my credits. Thank you so much...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery