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PatPat

4.3

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PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

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Pennsylvania
1 review
0 helpful votes
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Great Experience!
July 13, 2020

I was very satisfied with my purchase. The items are high-quality and the packages were nice and neat. I contacted the customer service because two items were not exactly what I wanted, and Arrdev from the customer service kindly helped me and refunded my money without having to return the items! I was really impressed. I will definitely order again!

Date of experience: July 13, 2020
GB
1 review
0 helpful votes
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They have nice product and great customer service also they sorted my problem very fast i am very happy with that

Date of experience: July 13, 2020
California
1 review
0 helpful votes
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Great Price
July 13, 2020

Hi Everyone
You get more than what you paid for! Excellent quality! I will never buy another swimsuit anywhere else. Pat Pat is legit!

Date of experience: July 13, 2020
Arizona
1 review
0 helpful votes
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Villardo delivered excellent customer service. He made sure that he took care of any issues I had and made sure I was satisfied. I will definitely order from PatPat again. Their summer clothing is great I live in as it can easily get too 112 degrees. They are light and airy, but food quality. They look just like the pictures and even allows months of wear because their's plenty of room for babies/toddlers to grow. Definitely worth purchasing from PatPat.

Date of experience: July 12, 2020
Germany
1 review
0 helpful votes
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Clothes come super fast and have great quality, when i opened my packages i was very happy with everything i had purchased i did make a mistake by ordering two of the same onesie which once i sent an email to customer service was taken care of so quickly

Date of experience: July 12, 2020
Florida
1 review
0 helpful votes
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New Site for me
July 13, 2020

Was kinda sketched out at first with the low discounts but i absolutely loved the quality and fabric. Very soft. Will definitely be buying from here again!

Date of experience: July 12, 2020
Canada
1 review
5 helpful votes
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Make sure you add up your total YOURSELF before your final checkout! PatPat 100% tried to scam me. I'm sure they thought I wouldn't notice and have probably done this millions of times and got away with it. Am I missing something here? Because I have checked this over and over again and there's no reason this should be $99.93

Date of experience: July 12, 2020
PatPat .. PatPat Rep
over a year old

Hi,

We sincerely apologize for the confusion you experienced in the total amount of your order.

Please make sure to check the quantity of each of the items you have added to your Cart as this will affect the order total.

Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. If you give us a chance, we are intent on making this right.

Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.

Texas
1 review
0 helpful votes
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Happy customer
July 13, 2020

I had to make some returns and spoke with Jimmy and he was very helpful and I was a very satisfied customer to say the least! I will definitely be returning to shop at palpat!

Date of experience: July 12, 2020
Canada
1 review
0 helpful votes
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Excellent service
July 13, 2020

Excellent service. I had a few problems with the sizes of some items, totally adressed and solved by Claire d. Thank you!

Date of experience: July 12, 2020
Utah
1 review
0 helpful votes
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I bought a few swimsuits and 1 of them was too big. I contacted the costumer service to return the item and KRISTIAN C was very professional and resolved my issue very fast.

Date of experience: July 12, 2020
North Dakota
1 review
0 helpful votes
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James Raider was very helpful with my refund. I purchased some clothes that did not fit right and were the wrong sizes and he helped me get the issue resolved quickly.

Date of experience: July 12, 2020
Arkansas
1 review
0 helpful votes
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Wrong item received
July 13, 2020

I had received the wrong dress with one of the family matching outfits I had purchased. Got a quick reply back and was very satisfied with the response and how quickly the issue was resolved. Thanks KRISTIAN C. For assistance so professionally. Very friendly and easy to work with. Excellent customer service.

Date of experience: July 12, 2020
New York
1 review
0 helpful votes
Follow Jenna S.
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I ordered 4 matching outfits from Patpat for my daughter and myself. We each got a bathing suit, romper and two dresses. We loved the outfits and 3 out of the 4 fit perfectly and for such a good price! One outfit was too large on both myself and my daughter. When I went to return the two outfits on their website their customer service was quick and they made it so easy. SUSIE B emailed me back right away telling me I could keep the outfits and she would just refund me my money. I would definitely recommend Patpat!

Date of experience: July 12, 2020
Illinois
1 review
0 helpful votes
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I don't know where to start...
I was obsessed with a lot of swim suits and ordered so many. I'm super gay on me and my bf matching on everything lol. I bought 150 worth of swim suits. Some of them he didn't like but I loved anyways we couldn't match so I wanted to return the ones he didn't like which was mainly because some didn't have pockets. I emailed pat pat about returning items only for a exchange. Pearly was amazing she nonstop kept corespondent with me and told me to keep everything I would get a reward of 65 to use towards site and 22 towards my account debit card... I wasn't complaining more grateful then anything never had I had a company tell me to keep items and still refund me in some type of way. I love thier clothes and the material is fantastic. When I wash my swim suits I wash them alone then hang dry just fyi

Date of experience: July 12, 2020
GB
1 review
0 helpful votes
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I ordered a few items from Pat Pat, and the majority of the items that I received were great quality, and perfect gifts for my friend's kids. There was one item that didn't reach my expectations, but Claire D in customer services was able to sort this out for me. Will buy from them again.

Date of experience: July 12, 2020
France
1 review
0 helpful votes
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Jayson à résolu nos questions dut à un problème d'erreur de tailles.
Super merci bcp!
Super site, je recommande!

Date of experience: July 12, 2020
Canada
1 review
0 helpful votes
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I purchased some baby girl clothing and was very pleased with the quality of the clothing and the way it was packaged. Delivery takes a little longer than usual probably due to Covid so a little patience helps. I will definitely order clothes again keeping in mind to order larger sizes due to delivery waiting times.

Date of experience: July 12, 2020
Florida
1 review
0 helpful votes
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Order issues
July 13, 2020

I had a few items that did not fit my daughter and I contacted pat pat expressing my concern, I immediately got a response back and had my issue resolved. It was very fast, and friendly I really like the customer service I will definitely be ordering more items from this website. And thank you to my customer service representative Villardo who rectified my issues.

Date of experience: July 12, 2020
Florida
1 review
0 helpful votes
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RONIE helped me with my refund for the items I didn't receive in my package. He was very nice and responsive.

Date of experience: July 12, 2020
Colorado
1 review
0 helpful votes
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I received as a baby shower gift a few outfits from PatPat and one of them didn't fit and we needed to change the size. The customer service was outstanding. I had JUNABELLE M. To help me out with the exchange and I can't say enough of how pleased I'm with her help. Definitely recommend PatPat not only for the quality of the products but also because of their Excellent customer service

Date of experience: July 12, 2020

From the business

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patpat.com
Mountain View, CA, United States
+3377
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