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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I bought a few items in Patpat. All were in great conditions but one of them was unfortunately too small.
So, I asked to return it, and Patpat replied very quickly to my return request!
They were very understanding and immediately confirmed the refund of the item, with no need to spend any more money with the shipping fee to return it - I kept the item to give it as a gift to someone else!:)
Great experience!
Pat pat has the cutest baby clothes, they are so unique. Also very good prices and offers! Highly recommend
Vanesss R me ha atendido genial y rapido! Volvere a comprar! La ropa es de calidad y las tallas son tal cual gracias
I received someone else's package, i informed them, initially They responded with some irrelevant automated emails, then They said They would investigate what happened and More than ten Days later i have No answer and They do not respond to my emails. What a waste of time, money, patience... Never again... They should be ashamed of their customer support.
Great customer service, needed to return an item and it was super easy. Quick response and eager to please.
I emailed Patpat to initiate an exchange for an item and the customer service agent who responded, their name was Reynac, and they were so polite and helpful! I will definitely recommend this sight to others. I am impressed with their service!
James Raider helped me solve my issues in a fast and courteous manner! I give 2 thumbs up! The ease of purchasing and fast shipping was a bonus.
Great customer service! Thank you Heinz for responding so quickly! Addressed our issue appropriately. Quality of clothing was great.
I love this site! The clothes are so affordable, there are tons of options, and the quality is so impressive! I bought matching clothes for me and my baby to wear to some upcoming weddings and other events and I can't believe how cheap I got such cute outfits! I had to reach out to them with some questions and they have quick and efficient customer service (I worked with a person named Heinz). I'll be making another purchase of some nursing clothing. Thank you!
Elaine answered me in the hour and she help me and she resolved my problem. They have a great customer service.
I had missed my coupon code so the officer helped with the refund instead of pushing me to the hassle of cancelling and reordering.
It has been a good experience talk yo you about my problem you have a great comunivation and solve in a good way. I will wait for my pack for my baby.
Thanks for all
Martha
First off, I was a little skeptical of the company. I purchased a ton of items for my baby and myself. Some of the items I purchased were not the correct sizing. I reached out to the customer service team and was helped by Romel. I am extremely impressed with how great their customer service team is! Romel was so helpful, polite, and prompt! I would definitely order again with confidence knowing I will get great help if needed. Thanks Romel!
We loved our matching swimsuits. For the price we figured we would try a few and we loved most of them. There was one I did not like but SUSIE B was very helpful in the return process. The shipping was also quicker than I expected. I am very glad I ordered from patpat!
Loved the toddler clothing! Adult sizes could be a tad bigger but still nice! I had the best experience with returning an item that did not fit. Awesome customer service!
Una piacevole sorpresa... ho scoperto questo sito per puro caro ed ho ordinato per prova durante il lockdown, quindi i tempi di consegna sono stati un po' lunghi, ma nella norma. Ottimi prodotti di ottima qualità. Consigliatissimo!
This is the first time I ordered clothes from Pat Pat. The quality of all the clothes are really great. My baby still has some time in coming, but I'm super happy with my purchase. Frankly I bought 15 clothes and all are great looking and extremely cute. I would definitely recommend people to buy from them. Every item was individually packed nicely.
Also I had some doubts on one of the item, ELAINE from customer service was great to resolve my doubt. Awesome team and customer service.
There was a problem with the size, I received another size, they replied very quick, did not have to send back the dress and they refunded my. Money. I totally recommend it, I have already ordered twice last month!
Great customer service and great experience with April.
I was very satisfied with my purchases however one item was incorrect and the issue was solved, quickly and promptly. Thank you
Had a great experience with Kristian C immediately processing my two returns for defective items. Fabulous customer service! Love Patpat!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We apologize for the mishap!
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more of our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902