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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Horrible quality! All TEN of the products I ordered did NOT fit to size, was NOT baby friendly, the material is cheap and feels like plastic, and there were loose and uncut strings on every seam.
I had a problems with the shipment of the items and Rachel took care of everything, solving all problems vert quickly. Thank you Rachel and thank you Pat pad. The items I purchased were wonderful!
Bought few clothes for myself and my little one. Great stuff. Value for money and Excellent service. Looking forward to buy more from them.
Shipping was very efficient! The items were very nice. However, there were some sizing issues with the items I ordered. Jeffrey from Patpat was very kind though and refunded me without a hassle for the items that were too large. Be sure to order on the smaller side as most items were much larger than the associated sizing listed on the webpage. Overall, a great company with a nice selection of maternity and baby clothes at very good prices!
Love the quality of the clothing. I ordered some nursing shirts and the sizing was larger than expected so I contacted customer service and they got back to me very quickly. Ronie was very polite in all the emails and is sending me smaller sizes. It was very easy and refreshing that there are people that care. I will definitely be ordering from them again.
Long delays due to package destroyed lol
Patpat finally got the order reentered and it's on its way so fingers crossed. Other purchases came pretty fast considering the pandemic delays etc
Thank you for the time and attention of Mr. James Raider.
Who solved my problem in the best possible way
Intrigued by the PatPat website, I decided to make purchases for my 2 children aged 5 months and 5 years.
After the transition, everything arrived quickly and smoothly, the clothes arrived perfect. Only two dresses for the baby arrived a little bigger, but by contacting PatPat's assistance, thanks to RONIE, I had a quick change of clothes, and now the baby is doing very well.
Amazing return experience! Good customer service if you ever have any problems with your items! I got help from JAMES RAIDER customer service agent! Im so pleased with his help!
Great clothing fast friendly customer service quick to resolve exchange in a timely matter will definitely purchase from site again
I reached out to patpat b/c the shorts I ordered my husband (size XL) were too small for him. I followed the instructions to contact their customer service and sent a picture of the shorts sent laying on top of the shorts he currently wears. Ryan got back to me promptly and was super helpful and understanding. I asked if we could do an exchange and sure enough after sending over the pictures of the shorts with the tags on them, Ryan confirmed he would ship the next size up XXL to us. Very helpful, very quick and professional. Not to mention, the quality of the material used on the shorts was so nice, I went ahead and purchased the rest of the family set.:-)
Pat Pat's customer service, Anie, was quick and so helpful! I ordered the wrong size and needed the dress for my wedding. They were very accommodating, refunding me the first dress's price and encouraging me to donate it to a cause. I'm very happy with the beauty and quality of the dress!
Quick shipping! Excellent customer service. Affordable, quality clothing. I love the nursing and maternity tops.
Actually I order the wrong size and want to return the item but Jam help me and sort out my problem. She is very helpful.
I had an issue with sizing, emailed customer service and for an immediate response from Elaine. She went above and beyond to fix my situation. I will definitely be back for more shopping!
Pat Pat has been a blessing in disguise through this pandemic! Kids grow so fast & not being able to go to the store was frustrating until I found Pat Pat, shoes are great, ribbed leggings great material, adorable clothes! I only had one return request & the agent was extremely helpful and efficient! Very pleased.
Lovely outfits, amazing app, great customer service. Excelente servicio al cliente, hermosos vestidos y muy manejable su app.
Loved the products that we have purchased. Patpat offers variety of products. Plus Kuenzler provided a really good service.
Am was pleased with my order. A very big thanks to Rachel for the excellent services rendered to me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We apologize if the items you received did not meet your expectations.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more of our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902