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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Love the products. Had a question regarding gifting and I received a response right away. The agent was very friendly and helpful. I recommendPatPat.
All of the clothes were very cute and well made. Pay close attention to the measurements they provide. My kiddo is right in between sizes and almost everything fit perfectly. The one outfit that didn't fit, I contacted support and Anie responded right away with a refund. I'll definitely be ordering from here again.
My experience with PatPat was very easy to navigate though. There are an abundance of options at a great price! It was my first time ordering with PatPat and everything was very simple to do and my order was very nice. Will continue to order from them!
Very nice packaging and clothing for maternity. Very good customer service and reasonable price. Satisfied!
I had a very good experience with PatPat: their clothes are high quality, ans their customer service is really friendly and helpful: i had to return one article because the size was too small for me and it went very smoothly. They(ve been great! I recommend it.
The clothes are so cute and good quality! Susie B was so super helpful and got back to me right away, answering all my questions! I love shopping with PatPat!
Super cute and affordable clothes! Love the matching family sets. Rohanie made my return quick and easy. Definitely recommend!
I placed an order in April and still have not received it - over 2 months later, yet I have already been charged for the purchase. I have sent 4 emails and a message on Instagram, but have not received a response answering my questions or providing me information as to where my package is. Instead, the response is a boiler plate email that does not help whatsoever. The website shows that my package has been in transit to the post office since May 2020. I have been very patient, accommodating, and understanding given the additional challenges businesses are facing due to COVID-19. I am especially mindful given that I am a business owner myself. However, the customer service has been frustrating. As a new first time working Mom, I had to go purchase additional clothes for my daughter and will likely have to return the items I eventually (hopefully) receive due to them now being too small.
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
I love the products! The only issue I have that will keep me from ordering is the turn around after placing an order is VERY slow! I placed multiple orders this Spring and just received all of my orders 8-10 weeks later! When selling baby products, 2+ months shipping is unreasonable.
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
You may also check your order's status on our website via:
https://www.patpat.com/guest/orderquery
We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Good customer service. I asked for help with a return because none of the items I ordered fit. I was disappointed with the item quailty, but they gave me a refund easily which I appreciated.
Really good service, Quick answers back! Quality of fabric is great and true to size! Very professionnel!
Great customer service! Reasonable price! When they sent the wrong size they gave me a full refund and they let me to keep the items! Very easy return procedures!
My 3 year old loved all the prints I bought for him. Personally, I loved the customer support where the return was not a hassle at all. Heinz helped me with shoe return. But the products will really blow your mind.
Pat pat has got various collections that suits the little bubs very well.
Very good friendly customer care for the issue and its resolutions.
Polecam. Rzeczy są na prawdę bardzo dobrej jakości. Obsługa szybka i rzetelna. Rozmiary polecam zamawiać takie jakie nosi się na co dzień (nie większe). Zamówiłam rozmiar większy i żałuję bo są za duże a wystarczyło zamówić taki rozmiar jaki kupuje się w orginalnych sklepach. Materiałowo niczym się nie różnią od tych ze sklepów. Paczka przyszła bardzo szybko. Jestem bardzo zadowolona z zamówionych rzeczy i z obsługi bo niestety muszę zwrócić za duże ubrania.
I ordered few item for my child and due to covid 19 the order delivery delayed but patpat team communicated properly and inform me on time.
Thanks IMMANUEL for proper support
The customer service is excellent. Nice baby nursing and maternity clothes.
The delivery takes around 17 days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for shopping with PatPat.
We appreciate the time you’ve taken to share what you’ve experienced.
Should there be anything more we could do to make your experience perfect, please don’t hesitate to let us know.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.