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PatPat

4.3

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PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

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Washington
1 review
0 helpful votes
Follow Leah M.
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So happy with our mommy and me outfits! I am consistently impressed with the quality products, at such an offordable price!

Date of experience: July 16, 2020
Pennsylvania
1 review
0 helpful votes
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Error
July 17, 2020

I made a silly error with not looking at shipping prior to check out. They corrected my transaction without a fight

Date of experience: July 16, 2020
Texas
1 review
0 helpful votes
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Great place
July 17, 2020

I bought some dresses for my twins & the dresses are very nice. I had problem with some dresses are not same for my twin but customer service solve my problem very kindly great work & very nice people

Date of experience: July 16, 2020
Malaysia
1 review
0 helpful votes
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Great!
July 17, 2020

Had an issue with my leggings but Ronie from PatPat solved it almost instantly! Great service from PatPat!

Date of experience: July 16, 2020
Australia
1 review
0 helpful votes
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Fast Refund Process
July 17, 2020

I bought a head protector for my baby who is now learning to sit independently. Unfortunately the product came with holes on them so I contacted the customer service and I received a reply the very next day saying that refund was on my way. Thank you Kristian!

Date of experience: July 16, 2020
Illinois
1 review
0 helpful votes
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Return policy
July 17, 2020

Nico was great handling the return process.
Awesome customer service, will definitely order from in the future.

Date of experience: July 16, 2020
Canada
1 review
0 helpful votes
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Fast return
July 18, 2020

Received my order and had to do a return. Ronie was super fast and great communication. Ensuring my refund got placed immediately

Date of experience: July 16, 2020
GB
1 review
0 helpful votes
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Simply great!
July 17, 2020

Customer service is amazing, Villardo was so helpful and quickly resolved my query. I have to say, shipping was quite quick which was unexpected. Will be shopping again soon.

Date of experience: July 16, 2020
Australia
1 review
0 helpful votes
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Item didn't work, advised Patpat and they were quick to resolve the issue. Very happy with the response and outcome from IMMANUEL.

Date of experience: July 16, 2020
Texas
1 review
0 helpful votes
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Customer service
July 18, 2020

Belle did great helping me in customer service. Patpat has amazing clothes for our little ones. I'm currently waiting on a order I just placed for my niece

Date of experience: July 16, 2020
GB
1 review
0 helpful votes
Follow J B.
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My first time shopping with Pat Pat... Products take a long time to arrive but it's worth the wait (and they keep you posted of where your parcel is at any given time). Quality matches the prices paid and customer service from ROMEL when I had an issue was outstanding. Would definitely use them again.

Date of experience: July 16, 2020
Canada
1 review
0 helpful votes
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Had an issue with ordering, Nico in customer service was more than helpful resulting in a great experience on my end with the Patpat family. Very quick friendly service

Date of experience: July 16, 2020
Mexico
1 review
0 helpful votes
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Ropa de bebe
July 17, 2020

Buenos dias estoy muy agradecida, la ropa que me llego es igual a las de la imagen y me hija se ve muy bella en cada una de las prendas que adquiri. Gracias por su atencion

Date of experience: July 16, 2020
Oklahoma
1 review
0 helpful votes
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Super cute and reasonably priced clothes, and the customer service (Crystal) was great. Will definitely shop again!

Date of experience: July 16, 2020
France
1 review
0 helpful votes
Follow Gisel O.
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Immanuel of PatPat customer service got back to me quickly and they were able to change the sizes of the items in my order to the correct ones, the same day I contacted them.

Date of experience: July 16, 2020
GB
1 review
1 helpful vote
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Nikolija
July 17, 2020

Hi, I'm from the uk and my beautiful granddaughter Nikolija lives with mommy in Serbia, we have a wonderful relationship and travel back and fourth to visit, on there last visit to the uk they got stuck here under lockdown but I then saw your clothing and purchased 6 outfits for her... see below today in Serbia Nikolija wearing one of them... she looks beautiful I must say... thank you for the lovely cloths..

Date of experience: July 16, 2020
Texas
1 review
0 helpful votes
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I love buying from PatPat they have absolutely cute clothes for my daughter and I to match in at great prices! The customer service is amazing! Jann helped with my last ordered when the swimsuits came out a bit small she helped me exchanged them with no extra cost to me! They truly are a great company to order from and shipping is fast! I will definitely continue to order from PatPat!

Date of experience: July 16, 2020
Puerto Rico
1 review
0 helpful votes
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Refund
July 17, 2020

I bought several pieces for my children, but unfortunately they arrived either in the wrong color or too big for the size. I contacted customer service and their response was quick. Miss Kuenzler helped me and offered me a small refund and to keep the pieces and donate them.

Date of experience: July 16, 2020
Spain
1 review
0 helpful votes
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CLAIRE D helped me with my order. Tuve bastantes problemas con el pedido y después con las prendas que había comprado pero Claire D me lo solucionó.

Date of experience: July 16, 2020
Oregon
1 review
0 helpful votes
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The orders take a long time to get because even though this is a US company their products are made in China. The quality is poor. Their customer service is also, terrible.

Date of experience: July 15, 2020
PatPat .. PatPat Rep
over a year old

Hi,

We’re sorry to hear about your disappointment with PatPat and we agree that this needs to be addressed.

We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.

If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.

Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.

From the business

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patpat.com
Mountain View, CA, United States
+3377
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