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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Amazing customer service, I had an issue with receiving my order due to address change and Ryan not only placed a new order for me but also adjusted the clothing size as I now needed a bigger size. Their clothes is stunning and the prices are unbeatable!
Great quality in affordable prices. Really happy with my maternity dresses purchased. Elaine from customer service was brilliant helping me out with the sizing. The only down size is the delivery time which is about 2 weeks but its shipping from America so not surprised.
The sizes received were bigger than expected. Patpat responded diligently and refunded the items straight away.
Got a set of family outfits as a gift and I absolutely love them! I am pregnant and the dress looked great and I know it will look pretty after pregnancy as well. The fabric is really comfortable and my husband, 3 year old, and 1 year old were all excited to wear the outfit. My husbands size was too big and customer service reps made it easy for me to get a new shirt. I will be buying from them.
Muy buena calidad garantizados mascarías de buena calidad la ropa tal como se ve en las descripciones
Good quality for the price, the only issue I had was some items run large, but I contacted customer service and they were able to help me very quickly
Fast shipping, great service, beautiful product. Great customer service should you have any issues, they are there to help you.
Professional contact, good quality clothes, quick delivery, clothes in line with the pictures presented in patpat online shop
Patpat has great products with good quality. The delivery was faster as expected! And their customer service is commendable
I love my new nursing shirts I received in the mail. I have been trying to find cute and a affordable nursing shirts to make going out with my baby easier. These shirts were just what I was looking for. Easy to use with still being modest. We also had a mix up in my order and customer service has been very helpful and kind when working with me.
I ordered lots of items for my new baby and I am very happy with them. My order arrived in 12 days and during that time I messaged customer support with a query, April replied to me very quickly and helped answer my question promptly. I will be ordering again.
Lovely company. Great items buy with confidence. Had a missing item but dealt with straight away. Love this brand
Customer service is great and they are very helpful. Even when they cannot resolve the issue the way you want, they do their best to try to find the best way to please you. I appreciate their kindness and sincerity, always.
I got the items very fast. Not all of them where fit or clean. I took a while but when I got service cotumer replay I was kind and satisfied. Karen p was take care and help me.
The experience I had with customer service is very sad given the fact that I am a returning customer who has spent hundreds of dollars at this company.
I ordered a shirt bib (amongst a large order) and it was defective. The catch pouch at the bottom is sewn to the back of the bib not the front. I reached out immediately to customer service and the respond I received back was that they refunded the amount back onto my visa for the bib, without my authorization. Now, what's frustrating is that they never waited to hear back before refunding and told me to donate the item and repurchase. I still need the bib and like the customer rep stated that she was in the wrong for refunding right away and that they won't resend a proper manufactured bib due to the risk of random duty fees. Yet, they expect me to repurchase and risk my item being stuck and I pay the fees for their mistake. I'm highly disappointed and can only imagine the trouble I would go through if a more expensive item was damaged or defective not a $2.54 bib.
Because of this super annoying experience I and not going to waste another penny at this company. Any other company would send out a replacement bib right away and make fair amends with the customer to keep their business, especially when they know how much money they spend regularly at this site.
Bought many clothes and each one is best love the colors love the stuff and quality is best and prices are very reasonable
Ho ordinato dei vestiti per la famiglia sul sito. Nonostante il periodo hanno rispettato i tempi di consegna.
Ho avuto qualche problema con le taglie ma il servizio clienti ha risolto tutto ottimamente.
I have never encountered customer service as good as PatPat. They will go out of their way to make things right!
From the business
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We’re sorry to hear about your disappointment with PatPat and we agree that this needs to be addressed.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.