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PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Received wrong size, my fault. PayPal quickly resolved my issue and refund my money! Excellent customer service!
Johanna did a great job helping me with my purchase. I received all the items I bought for my grandson very well packaged. I highly recommend this company.
I received 5 items bigger than ordered but customer service James Raider did a very good job and solved my problem! Great!
I highly recommend Pat Pat for shopping.
The delivery was according to the waiting days indicated.
Good products and excelent customer support.
Thanks a lot.
Immanuel was great help! Highly recommend using this site! I was taken care of in a very efficient manner.
Romel was great to respond to email and I love all my matching outfits with my baby. This was something I was looking forward too.
I was having trouble with my return, they issued me a refund and told me to keep the product! Im gonna donate them since I have the only girl in my family!
James Raider is who helped me!
The item I ordered for my daughter did not fit. Rachel was quick about taking care of this issue. There was no problem with getting a different size. They responded in a timely manner and have already processed my order.
I didn't read what the return policy was before I reached out to the support team in regards of two items that did not fit. SUSIE B was very helpful and patient with explaining what she could do for me. She responded to my emails very fast! I wanted to return to purchase other things but they did not want me to pay for a shipping fee! I've never had an experience so stress free like this. They gave me a refund and let me keep the items. I bought this really cute tank that I can use even after I give birth for nursing! It's super comfortable and refreshing to wear. AND it was under 10$! It is also very true to its size. Definitely shopping here again and highly recommend! It did take a while for me to receive but it is understandable due to COVID; But it is definitely worth the wait!
I absolutely love all the matching family sets and matching swimsuits and everything else that Pat Pat has they have really cute clothes good quality And everything usually fits as specified and if it doesn't they are happy to exchange it with ease! Love this Online clothing store!
Patpat has very good collections of clothes and reasonable price. I like this website to order my new born baby stuff I liked it. If you will get any wrong item or you don't like stuff then they refund immediately. Highly recommend thanks
I've experienced a best customer service recently. They value their customers and provide you with the best resolution and quick responses. Thanks to Mr. James Raider who have been helpful in resolving my issue. I recommend totally
I buy often theough this site, I am totally satisfied with everything from clothes to customer service:-) thank you for everything! (especially Karen P.)
The Customer service team is highly professional. I had a problem with the size and they gave me back the money ans also let me have the pieces as a gift for the inconvenience. Wow will always recommend for my friends and family.
Thanks ANIE for your help and support
Great service and resolved my issue by the customer service agent ginn sins. Had a few problems and this agent promptly sorted it
Rachel did a fantastic job resolving our concern regarding shipping timeline in a timely, satisfying manner. Her service is much appreciated!
Love Patpat, stylish clothes for kids and the serivice quality is also very good. Received the ordered good in time and also the design matching the description. The quality of the clothes is also good and they have wide varities. Would recommed patpat.
I am giving Pat Pat 4 stars because of the prices, communication to fulfill and ship my order, and timely customer service response. The only reason I am not giving Pat Pat 5 stars is because 4/5 clothing items did not fit me correctly, despite consulting the sizing chart before purchasing. However, they handled the return splendidly and I do plan on making another purchase from Pat Pat in the future.
PATPAT WAS VERY HELPFUL WITH THE RETURN. PROMPT ATTENTION TO MY EMAILS. QUALITY WAS GOOD JUST WRONG SIZE
I was skeptical about this company after just dealing with a brutal transaction though a different company I discovered on my facebook feed. However, Patpat's order arrived quickly, I like the quality, some great maternity/nursing options, the toddler shirt I ordered is super cute. The pieces that didn't fit were dealt with in a way that made me more than happy. I will definitely shop here again.
Picture is XL nursing top, cozy, practical
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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