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PatPat

4.3

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PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

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New York
1 review
0 helpful votes
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Wrong size
July 24, 2020

Received wrong size, my fault. PayPal quickly resolved my issue and refund my money! Excellent customer service!

Date of experience: July 23, 2020
Brazil
1 review
0 helpful votes
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Johanna did a great job helping me with my purchase. I received all the items I bought for my grandson very well packaged. I highly recommend this company.

Date of experience: July 23, 2020
Portugal
1 review
0 helpful votes
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I received 5 items bigger than ordered but customer service James Raider did a very good job and solved my problem! Great!
I highly recommend Pat Pat for shopping.
The delivery was according to the waiting days indicated.
Good products and excelent customer support.
Thanks a lot.

Date of experience: July 23, 2020
New York
1 review
0 helpful votes
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Highly recommend
July 24, 2020

Immanuel was great help! Highly recommend using this site! I was taken care of in a very efficient manner.

Date of experience: July 22, 2020
California
1 review
0 helpful votes
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Great Service
July 24, 2020

Romel was great to respond to email and I love all my matching outfits with my baby. This was something I was looking forward too.

Date of experience: July 22, 2020
Pennsylvania
1 review
0 helpful votes
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Return!
July 24, 2020

I was having trouble with my return, they issued me a refund and told me to keep the product! Im gonna donate them since I have the only girl in my family!
James Raider is who helped me!

Date of experience: July 22, 2020
Texas
1 review
0 helpful votes
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Great service
July 24, 2020

The item I ordered for my daughter did not fit. Rachel was quick about taking care of this issue. There was no problem with getting a different size. They responded in a timely manner and have already processed my order.

Date of experience: July 22, 2020
Nevada
1 review
0 helpful votes
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I didn't read what the return policy was before I reached out to the support team in regards of two items that did not fit. SUSIE B was very helpful and patient with explaining what she could do for me. She responded to my emails very fast! I wanted to return to purchase other things but they did not want me to pay for a shipping fee! I've never had an experience so stress free like this. They gave me a refund and let me keep the items. I bought this really cute tank that I can use even after I give birth for nursing! It's super comfortable and refreshing to wear. AND it was under 10$! It is also very true to its size. Definitely shopping here again and highly recommend! It did take a while for me to receive but it is understandable due to COVID; But it is definitely worth the wait!

Date of experience: July 22, 2020
Nevada
1 review
0 helpful votes
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Pat pat is awesome
July 24, 2020

I absolutely love all the matching family sets and matching swimsuits and everything else that Pat Pat has they have really cute clothes good quality And everything usually fits as specified and if it doesn't they are happy to exchange it with ease! Love this Online clothing store!

Date of experience: July 22, 2020
California
1 review
0 helpful votes
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Patpat has very good collections of clothes and reasonable price. I like this website to order my new born baby stuff I liked it. If you will get any wrong item or you don't like stuff then they refund immediately. Highly recommend thanks

Date of experience: July 22, 2020
Poland
1 review
0 helpful votes
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I've experienced a best customer service recently. They value their customers and provide you with the best resolution and quick responses. Thanks to Mr. James Raider who have been helpful in resolving my issue. I recommend totally

Date of experience: July 22, 2020
Slovakia
1 review
0 helpful votes
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Great experience
July 23, 2020

I buy often theough this site, I am totally satisfied with everything from clothes to customer service:-) thank you for everything! (especially Karen P.)

Date of experience: July 22, 2020
Germany
1 review
0 helpful votes
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The Customer service team is highly professional. I had a problem with the size and they gave me back the money ans also let me have the pieces as a gift for the inconvenience. Wow will always recommend for my friends and family.
Thanks ANIE for your help and support

Date of experience: July 22, 2020
GB
1 review
0 helpful votes
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Great!
July 23, 2020

Great service and resolved my issue by the customer service agent ginn sins. Had a few problems and this agent promptly sorted it

Date of experience: July 21, 2020
KR
1 review
0 helpful votes
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Rachel did a fantastic job resolving our concern regarding shipping timeline in a timely, satisfying manner. Her service is much appreciated!

Date of experience: July 21, 2020
Australia
1 review
0 helpful votes
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Jumpsuit
July 23, 2020

Good service and lovely baby jumpsuit, for mum you can choose too many clothes like coat, cup, jumpsuit ect.

Date of experience: July 21, 2020
Singapore
1 review
0 helpful votes
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Love patpat
July 22, 2020

Love Patpat, stylish clothes for kids and the serivice quality is also very good. Received the ordered good in time and also the design matching the description. The quality of the clothes is also good and they have wide varities. Would recommed patpat.

Date of experience: July 21, 2020
Kansas
1 review
0 helpful votes
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I am giving Pat Pat 4 stars because of the prices, communication to fulfill and ship my order, and timely customer service response. The only reason I am not giving Pat Pat 5 stars is because 4/5 clothing items did not fit me correctly, despite consulting the sizing chart before purchasing. However, they handled the return splendidly and I do plan on making another purchase from Pat Pat in the future.

Date of experience: July 21, 2020
New York
1 review
0 helpful votes
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PATPAT WAS VERY HELPFUL WITH THE RETURN. PROMPT ATTENTION TO MY EMAILS. QUALITY WAS GOOD JUST WRONG SIZE

Date of experience: July 21, 2020
Canada
2 reviews
2 helpful votes
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I was skeptical about this company after just dealing with a brutal transaction though a different company I discovered on my facebook feed. However, Patpat's order arrived quickly, I like the quality, some great maternity/nursing options, the toddler shirt I ordered is super cute. The pieces that didn't fit were dealt with in a way that made me more than happy. I will definitely shop here again.
Picture is XL nursing top, cozy, practical

Date of experience: July 21, 2020

From the business

Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts


patpat.com
Mountain View, CA, United States
+3377
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