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PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Customer service is really efficient and super fast. I wanted to return an item because it did not fit me well and Arrdev (the person I contacted) answered that they will refund me without the need for a return. I also loved the other products I bought, which were matching bathing suits with my daughter.
I have accidentally put wrong shipping address and when I contacted Pat Pat customer service, Elaine has sent me reply fast to rectify my problem. Thank U Pat Pat
Brilliant customer service, claire D was very helpful. Awaiting my order cannot wait stuff looks lovely. Recommended from family and havent disappointed
We had been shopping from patpat quite a while and thoroughly enjoyed the varieties with this shopping experience.
Though delivery is bit slow as it comes from china. But the packaging and customer service is excellent. You also get many vouchers while shopping and hence saves amount.
I have been shopping mainly maternity and newborn stuff and loved materials
Kind and super quick response. Great customer service. They fixed my problem without any issues and offered me the best option for my situation
Goede service gekregen van Patpat. Snelle afhandeling betreft retour zending. Mooie en goede kwaliteit kleding.
The clothing is absolutely addorable. They have great deals for sets and great quality. My absolute new favorite online store for the kids
I placed an order on July 23 and received my package in less than a week. Pretty happy with the quality of products as well.
Fast response to my email concerning tracking, nice quality clothes, will be ordering from them again.
It was my first time buying from PatPat. The order came much sooner than I was expecting. I had a problem with the size of one of the product, but I wrote them about it and they offered to refund me the money. I give VANESSA R. 5 stars for her service.
I didn't realize I had ordered two of the same item until the package came. I contacted the company and their response was very quick. They offered me a voucher which was just as good.
The clothes are beautiful, the customer service is fantastically kind, fast, and helpful.
Perfekt, Thank you!
I ordered $65 in clothing in May. It still has yet to arrive! There has been no movement on the package since 6/10! It's now 7/29!
I email them daily and the reply with a bogus answer each time. Soo frustrating. Don't waste your time or money!
My order was incorrect but they canceled it for me. I will try to order again because they were willing to work with me. Telephone support service would be helpful but they did get back to me quickly by email.
Really satisfy with their service, product and delivery. Overall rating 10 out of 10. I will buy more from PatPat.
PATPAT Customer service is great. JAMES RAIDER was very helpful in processing my returns and refund. I appreciate him for prompt support.
Thank you
I have got a wrong size delivery. After informing the PatPat team Ms Kriza solve the problem so quickly. I really appreciate your job. Thanks a lot.
Its my 4th purchase from PatPat. Like the first order this one also very good quality and perfect size. I am in love with the cute PatPat product.
I recently bought a few things from PatPat and a couple items did not fit correctly. Daniel in customer service was very prompt and made the entire process very simple. Would recommend them in the future.
I ordered clothes for my LO and I am positively surprised with the fabric quality of the items! 5/5* here. Sizing needs some attention so read reviews before buying, so 4/5*. I contacted PatPat to return some items as they came damaged or too big. It took some time but Nico from CS resolved my issue in few emails. Again 4/5*here. Thanks Nico. Overall I would recommend Patpat as quality of their baby clothing is similar to high street brands.
Great customer service. Although the order was late to arrive, I had speedy communication with exchange and refunds. Thank you PatPat!
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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