Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of PatPat

PatPat

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate PatPat?
grey stargrey stargrey stargrey stargrey star

PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Claudia C.
Unfollow Claudia C.
Share Review
Report Review

Customer service is really efficient and super fast. I wanted to return an item because it did not fit me well and Arrdev (the person I contacted) answered that they will refund me without the need for a return. I also loved the other products I bought, which were matching bathing suits with my daughter.

Date of experience: July 31, 2020
Singapore
1 review
0 helpful votes
Follow ngaih H.
Unfollow ngaih H.
Share Review
Report Review

I have accidentally put wrong shipping address and when I contacted Pat Pat customer service, Elaine has sent me reply fast to rectify my problem. Thank U Pat Pat

Date of experience: July 31, 2020
GB
1 review
0 helpful votes
Follow Kayleigh F.
Unfollow Kayleigh F.
Share Review
Report Review

Brilliant company
August 1, 2020

Brilliant customer service, claire D was very helpful. Awaiting my order cannot wait stuff looks lovely. Recommended from family and havent disappointed

Date of experience: July 31, 2020
GB
1 review
0 helpful votes
Follow Saurabh P.
Unfollow Saurabh P.
Share Review
Report Review

We had been shopping from patpat quite a while and thoroughly enjoyed the varieties with this shopping experience.

Though delivery is bit slow as it comes from china. But the packaging and customer service is excellent. You also get many vouchers while shopping and hence saves amount.

I have been shopping mainly maternity and newborn stuff and loved materials

Date of experience: July 31, 2020
Canada
1 review
0 helpful votes
Follow Catherine l.
Unfollow Catherine l.
Share Review
Report Review

Great service
August 1, 2020

Kind and super quick response. Great customer service. They fixed my problem without any issues and offered me the best option for my situation

Date of experience: July 30, 2020
NL
1 review
0 helpful votes
Follow Michelle D.
Unfollow Michelle D.
Share Review
Report Review

Goede service
July 31, 2020

Goede service gekregen van Patpat. Snelle afhandeling betreft retour zending. Mooie en goede kwaliteit kleding.

Date of experience: July 30, 2020
Connecticut
1 review
0 helpful votes
Follow Katrina J.
Unfollow Katrina J.
Share Review
Report Review

Affordable & cute
July 31, 2020

The clothing is absolutely addorable. They have great deals for sets and great quality. My absolute new favorite online store for the kids

Date of experience: July 30, 2020
Canada
1 review
0 helpful votes
Follow Sirin T.
Unfollow Sirin T.
Share Review
Report Review

I placed an order on July 23 and received my package in less than a week. Pretty happy with the quality of products as well.

Date of experience: July 30, 2020
Germany
1 review
0 helpful votes
Follow Sandra C.
Unfollow Sandra C.
Share Review
Report Review

Fast response to my email concerning tracking, nice quality clothes, will be ordering from them again.

Date of experience: July 30, 2020
Canada
1 review
0 helpful votes
Follow Fremiree D.
Unfollow Fremiree D.
Share Review
Report Review

It was my first time buying from PatPat. The order came much sooner than I was expecting. I had a problem with the size of one of the product, but I wrote them about it and they offered to refund me the money. I give VANESSA R. 5 stars for her service.

Date of experience: July 30, 2020
New York
1 review
0 helpful votes
Follow Donna S.
Unfollow Donna S.
Share Review
Report Review

I didn't realize I had ordered two of the same item until the package came. I contacted the company and their response was very quick. They offered me a voucher which was just as good.

Date of experience: July 30, 2020
Austria
1 review
0 helpful votes
Follow Barbara D.
Unfollow Barbara D.
Share Review
Report Review

Perfekt
July 31, 2020

The clothes are beautiful, the customer service is fantastically kind, fast, and helpful.
Perfekt, Thank you!

Date of experience: July 29, 2020
Massachusetts
1 review
7 helpful votes
Follow A B.
Unfollow A B.
Share Review
Report Review

I ordered $65 in clothing in May. It still has yet to arrive! There has been no movement on the package since 6/10! It's now 7/29!
I email them daily and the reply with a bogus answer each time. Soo frustrating. Don't waste your time or money!

Date of experience: July 29, 2020
California
1 review
0 helpful votes
Follow Joan L.
Unfollow Joan L.
Share Review
Report Review

Resolved for now
July 30, 2020

My order was incorrect but they canceled it for me. I will try to order again because they were willing to work with me. Telephone support service would be helpful but they did get back to me quickly by email.

Date of experience: July 29, 2020
Singapore
1 review
0 helpful votes
Follow Lay K.
Unfollow Lay K.
Share Review
Report Review

Excellent service
July 30, 2020

Really satisfy with their service, product and delivery. Overall rating 10 out of 10. I will buy more from PatPat.

Date of experience: July 29, 2020
New York
1 review
0 helpful votes
Follow Kishore M.
Unfollow Kishore M.
Share Review
Report Review

PATPAT Customer service is great. JAMES RAIDER was very helpful in processing my returns and refund. I appreciate him for prompt support.

Thank you

Date of experience: July 29, 2020
Greece
1 review
0 helpful votes
Follow Shahinur A.
Unfollow Shahinur A.
Share Review
Report Review

PatPat team member Kriza thanks a lot.
July 29, 2020
Updated review

I have got a wrong size delivery. After informing the PatPat team Ms Kriza solve the problem so quickly. I really appreciate your job. Thanks a lot.

Date of experience: July 29, 2020

Perfect size and very good quality
June 27, 2020
Previous review

Its my 4th purchase from PatPat. Like the first order this one also very good quality and perfect size. I am in love with the cute PatPat product.

Date of experience: June 26, 2020
Indiana
1 review
0 helpful votes
Follow Jenna R.
Unfollow Jenna R.
Share Review
Report Review

I recently bought a few things from PatPat and a couple items did not fit correctly. Daniel in customer service was very prompt and made the entire process very simple. Would recommend them in the future.

Date of experience: July 29, 2020
GB
1 review
2 helpful votes
Follow Mags F.
Unfollow Mags F.
Share Review
Report Review

I ordered clothes for my LO and I am positively surprised with the fabric quality of the items! 5/5* here. Sizing needs some attention so read reviews before buying, so 4/5*. I contacted PatPat to return some items as they came damaged or too big. It took some time but Nico from CS resolved my issue in few emails. Again 4/5*here. Thanks Nico. Overall I would recommend Patpat as quality of their baby clothing is similar to high street brands.

Date of experience: July 29, 2020
Spain
1 review
0 helpful votes
Follow Katherine S.
Unfollow Katherine S.
Share Review
Report Review

Great customer service. Although the order was late to arrive, I had speedy communication with exchange and refunds. Thank you PatPat!

Date of experience: July 29, 2020

From the business

Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts


patpat.com
Mountain View, CA, United States
+3377
See all photos