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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Me encantó la ropa!
Llego antes del tiempo que dijeron!
Un poco grandes las tallas pero están perfectas!
It's a yes for me! Just do it don't think about it. Pat Pat has so many different items for everyone in the family. I love the matching family sets. Great quality & awesome customer service. Just do it!
I've ordered from PatPat a few times now and have never had an issue with an order, until an item arrived that didn't fit and was wrong described in it's measurements. I contacted customer services and April got back to me within a few hours and had resolved the situation. Very impressed by that customer service and will definitely continue to shop with Pat Pat.
Thank you Patpat for your excellent customer service and great range of products. I was kept in touch via email promptly and my requests for help followed up with solutions that worked. Your refund policy works well and provided incentives to continue to purchase because of the excellent experience thank you PatPat and Vanessa R.
Quick response from Heinz. I have bought a few dresses from Patpat for the first time. Unfortunately all are too small for my baby. Appreciate for allowing for the exchange.
Great quality and customer support. Recently I placed order and had selected standard shipping mode. Since I was eligible for express delivery I contacted customer care and VANESSA R helped me to update the delivery method. Thanks!
It's been more than 2 months that I've ordered from your app. And since more than 1 month, same status is being displayed on PostNL/India Post tracking website. I have been calling customer care repeatedly and everytime its been assured to wait for 2 days for status to change. And it's been told to me that logistics team is working 24/7 to expedite orders. I must say that certainly is not true. I am highly disappointed with the services and will never order from Patpat again. Is it that difficult to at least let customer know on exact tracking status? On a lighter note, I would rather have gone to China by road and bought the clothes. This is really strange. Can you DO SOMETHING (please don't say package is still on transit, this is due to covid delay, etc. etc) on this? I would like to hear back from you along with action that you have taken.
Order no - *******
I ordered 3 of the family match sets for my twins. They arrived in a little over a week. The quality was better than I expected. The items were shipped in one large package with separate quality bags for each item. I just placed another order with PatPat, looking forward to its arrival.
All the clothes are very pretty, and the service was good, in general the sizes are the correct excep for a little shoes for my daugther
Service was well delivered and followup were done in a timely manner on order. I must say shopping at pat pat created one of the best customer experience, staffs are always willing to assist and give a timely response, and very polite when doing such. If I ever have to shop for my children pat pat comes to mind first for the great qualities of products they have.
Good stuff, good service i like PatPat
I have some mommy and me matches and i love it thanks for your fast shipment
Bought many articles but one dress I did not like, they are refunding me and apologizing for it! Al the other items are nice, they just need to offer more smaller sizes
Absolutely love buying from patpat the quality of clothes are perfect sizing is abit big but perfect she gets to wear it alot longer than she would of took 3-5 weeks to come each order
Thank`s for the great service to Daniel!
I ordered some clothes for my baby and I received a very nice attitude from Daniel when I asked my questions about the shipping and explanation of everything I wanted to know. So I hope there are more employees like Daniel!
The clothes are very nice too!
I will shop again for sure from PatPat and I will recommend it to my friends!
I ordered couple of things on PatPat as a test, they have very nice products, specially Matching outfits are my favourite! I was very satisfied, even after I had a claim, which was done quickly and favorably. Really nice site. I will keep follow it. Honestly reccomend!
I spoke to a guy called Jimmy, who was very quick to handle my query. Will defo be using this site again.
Great service, Jonie solved a issue with excelence. I can highly recommend using this site to order.
As a first timer to order in this app, i am already a satisfied customer and will definitely order again next time. Good customer service specially the delivery it came before the expected date and the important thing the products are good and nice. Thank you.
Plusieurs vêtements reçus n'étaient pas de la bonne taille. J'ai écrit au service à la clientèle et ils ont rapidement réglé le problème!
Merci!
Enjoying shopping for such bright little outfits for my DAUGHTER.It's awesome and price are reasonable.
I had an issue with one item. I contacted PatPat to return item as they came too big. APRIL from CS resolved my issue in few emails. Thanks April. Overall I would recommend Patpat.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.