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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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If they get your order wrong they do not resend items you ordered and paid for. Sent me items which would be of no use to me. After weeks of emails they still havent sorted things out
Era venuto fuori un indirizzo errato, l'hanno corretto subito, sono molto soddisfatta, ora aspetto gli indumenti per il nipotino, gentilissimiiiiii
I was very worried about handling returns and exchanges through email but April did an amazing job at solving my issue fast and efficiently.
I have ordered a few items with a wrong email I'd, so I couldn't track my order. But when I contact the customer care, one lady named Susie B helped me tracking my order details + got the new customer discounts too. And the packing is adorable and the products are very cute. Really loved PatPat.
Very good product selection, quick delivery, good service. Highly recommended to everyone for maternity and kids
The customer services were great. I really appreciated the time spent to reply to my emails and how they understand the situation. Thank you
GINN A. Was absolutely fantastic in the way my request was handled. Super professional, empathetic and understanding. My request was turned around very promptly and I can't express my gratitude and how pleased I am with your service!
I recently ordered a number of items on PatPat that arrived quickly, each separately packaged and labelled. Their baby clothes are super cute and of good quality. I have ordered from PatPat a number of times and have always received excellent customer service any time I have had any issues. With this particular order there were a number of items that didn't fit so I contacted customer service. Both Reynar and Junabelle assisted me in a this manner. I requested to return and and get a refund on the items that didn't fit. They generously told me they didn't want me to have to pay for shipping costs to return the items, so they issued me a full refund and let me keep the items - to be given to someone else. I was very impressed with how quickly they resolved my issue. Thank you!
Good product and great customer service. I have very much enjoyed my shopping on Patpat website. Highly recommended
I had an accident order and Kristian C Helped me right away for my cancelation request. Very helpful, kind and excellent customer service.
Amei a compra. Produtos com muita qualidade e confiável. Empresa está de parabéns. Empresa entregou sul e rápido e os produtos super bem embalados. Indico essa empresa.
Thank you for finding a solution to my sizing concern. Prompt communication made the interaction easy and enjoyable. Thank you for the excellent service. Looking forward to my best PatPat order
This was the first time i ordered something online trusting on it. I had two orders from this company which my baby wanted to wear for the special occasion but have no any updates. I got an email saying to contact the courier along with tracking number but when I did it I got a reply saying they have not received that consignment into their network, the scans showing on tracking system are not physical scans on the parcel. Is there any direct contact of this company?
Hi,
Thank you for bringing this to our attention. We're sorry you have not received any information about your order's status.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I contacted costumer service and had a great response from the CSR, now I am waiting for my new tracking number, I am not even mad about this misunderstanding my costumer service Pearl were very kind and helpfuly
They have the best customer service team they always respond fast and very kind i love shopping on patpat
Great company, will buy from again.
Excellent customer service, when I had to exchange some items for a bigger size.
Thank you JUNABELLE M. For your quick response and help.
Wonderful outfits for my girls, great quality, good packaging, they reply fast. I will buy again from them.
Really helpful and quick to respond, stress free online shopping. Would recommend for anyone to try out.
My baby girls looks adorable in every outfit I get from PatPat. I will continue to get clothes from here. The order comes within about 2 weeks. No long waits.
I didn't receive my item the day it was supposed to get here i got a message from usps saying it was getting returned to sender. Tried contacting patpat and have gotten absolutely nothing! Super upset
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for bringing this to our attention. We aim for all our users' satisfaction and we would love to work together with you in fixing this. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can help you.