On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
We monitor reviews for authenticity
I 1st order is excellent get some problem But the costumer service do a great Job to help Me shout out to APRIL for help me. I love the quality of the clothes and shoes is comfortable soft clothes.
I ordered nearly 12 plus dress. Among them one was faulty which was bought from clearance. Two of them was not fitting as expected. I dropped a mail to the help center and in 24 hours got a reply from someone named LEXX.My concern was cleared and got a full refund for the faulty item. Overall experience was super.
Never trust patpat company. The quality of their products are very poor and if you asked for your refund they never get back to. Before your purchase th customer service are very nice but after you purchase items and received their poor quality products and asking for refund they never get back to you or even reply your email. Never trust patpat.
Have loved most of products. Some not true to sizing but efficient and timely in return/refund department.
I purchased the wrong size, and with Glen's help a customer service rep I received a voucher for my replacement. Thanks PatPat
Although shipping was not very quick, I loved the items when they arrived. Beautiful, well-made clothes for my girls! I only had an issue with one item. What was supposed to be an outfit for my 15-month old looked like it would fit a kindergartner. I emailed customer support and quickly received a response from Heinz with options for a refund. I appreciated the promptness of communication and the options given me. Overall, I've had a great experience with this company!
I purchased 3 outfits, one for each of my grandchildren. I also ordered a pr of 2xl maternity leggings and 2 t-shirts. Clothes ordered for 1 year old, way too big. Clothes for the 3 year old supposed to be jeans and a hoodie. Jeans are as thin as a t-shirt and the hoodie is t-shirt material. The four year olds dress is so thin and ties around the neck. Not in the description anywhere. The 2xl maternity leggings, those really take the cake. I don't know any woman, let alone pregnant woman who could wear these. I'm not even sure my 4 year old granddaughter could wear them. The 2 t-shirts are of course too small but I can try them in a few months.
Hi,
We apologize if the items you received did not meet your expectations.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more of our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
Very prompt customer service, good product and better quality of cloths, I really like the product..
I'm really want to say thank you pat pat and say thanks to Pearl because she help me a lot with my order.
The products are amazing and the size is exactly like you think M is M and L is L.
I'm really so happy.
I purchased a couple dress for my 2 years old girl. It looks good on her. The quality is good for the price. I recommend and will purchase more in the future.
I purchased a set of swim suits but two of them weren't fitting, so I emailed the customer service ans Reyna was so nice and solved my problem. I didn't even have to return the items but still got a refund. Great customer service!
Great items and amazing Customer service. I will be ordering a lot more. Let not forget about the great deals
I have emailed pat pat 4 times in the past 3 days with no reply! Regarding a. Refund /non delivery and an order
I left a review on trust pilot which they replied to adding insult to injury, they directed me back to the same email address that I haven't had a response from since the last 4 emails I have sent! Disgraceful
Hi,
Thank you for bringing this to our attention. We aim for all our users' satisfaction and we would love to work together with you in fixing this. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can help you.
I love to buy clothes for my 2 kids in PatPat. Cute designs with great price. Excellent customer service with ELAINE who help me solved the size problem quickly. Highl recommended.
I love PatPat for the large selection of clothing. I always find new and adorable clothing options. I rated the 5 stars because their customer service is always quick to respond and will to make quick and easy returns or exchanges. Most recently Glenn was able to process my exchange in a quick and friendly manner. They are my go to site for myself and my child!
I love patpat this is big quality of clothes. I buy baby clothes this was so nice quality... it takes 15 days for deliver to order but order is received safely and gud packing..
Very fast reply from customer care. Within few hours my query resolve by JAYSON.
Really appreciate that.
All the items I order look exactly like the pictures on the app, nice quality, the shiping time wasn't too long.
Karen P. Resolved my issue with an order of nursing bras that were not sized correctly (even though they were labeled correctly, they didn't measure correctly. Resolved my issue with a voucher code, I'm very happy!
It was the first time for me ordering and 2 of the items did not suit my baby. Heinz was fast helping me so I am more calm waiting for my items refund. Thank you.
From the business
Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Kids Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We apologize if the items you received did not meet your expectations.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more of our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902