Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
We monitor reviews for authenticity
I love the clothes. They are very cute and affordable. And the customer service is great if you need any help. It takes a little time but they are super helpful. I am happy with my experience.
I recently contacted customer regarding sizing issues and was assisted by Agent Glenn. He was very helpful and was so happy how issues were resolved.
JIMMY was helpful with our return very good customer service I would recommend PatPat to everyone and thank you
Superb products... its awesome... Would like to buy again... Thank you. Clothes are awesome... Very good packing...
Jimmy from Patpat's customer service was very kind to assist me with my matter. I am a new customer and definitely will continue to order from Patpat!
Brilliant site for baby clothes came about 10 days after placing the order and I was so happy with the items. Definitely buy off here again. My little niece looked super cute in one of the outfits
From cloth diapers to breastfeeding tops and baby clothes, patpat can't be beat! Great quality and amazing prices! Their sizing is always spot on and they have the cutest designs!
Ordered around 10 items last week, it took around 3-4 days to deliver but one of the items was missing. Contacted their CS and they replied 1 day after i submit the e-Form online. Missing item will be send back to my address without any extra cost, overall products received from the 1st batch were pretty nice and decent. Will purchase again for sure.
Great quality clothing. Soft fabric. Fits him perfectly. And super trendy. Best dressed toddler Around!
I am unsatisfied with pat pat as I have placed order n. ******* on date 13 aug 2020 and till date I have not got any confirmation about dispatched even I have sent mail and not get any reply
Second time I've ordered as I was pleased with my goods that I received a few weeks ago. Good customer service too
Excellent customer service! Thank you to Hazel helping me with the process of returning my items. She was very fast and responsive!
I had a great experience. The outfits are great quality and very comfortable. Will definitely shop at PatPat again.
I had a issue for girl shoes. I asked for exchange to customer service.
And PEARL. B Who is counselor really helped me well. Very kind and I satisfy whenever I purchase on pat pat. Thanks.
I had a great experience by email with the customer service, my questions were all answered and my problem solved.
Very happy with my order. Amazing quality items, quick delivery was expecting it to take a few more weeks than it did. Used customer service and they were very helpful KRISTIAN C. Cant wait to receive my next orders
It is a very good application. I love baby clothes and shoes of very good quality. Excellent customer service. They respond to you immediately. I love.
Wonderful experience, thank you so much for the great service. Special thanks to customer executive 'Sarah'. Appreciate her very quick support.
Very quick responsive. Customer service is excellent. Glen one of customer service representative solve my problem very quick. I am so happy. I continue to shop with pat pat.
The customer service is just amazing, am happy with how my reviews were handled. The quality of the clothes I've received is very good. And the clothes looks exactly like the pics
Romel
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts


Hi,
We also apologize if you are experiencing issues in getting in touch with us. If you have sent us a message, through our “Contact us” page, and haven't heard back from us for an extended period of time, kindly check the link below for possible solutions:
Https :// www.patpat. Com/article/help/helpmain/I%E2%80%99ve-Sent-Emails-but-Did-Not-Receive-a-Response/866
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.