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PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I had ordered a boys infant romper and received a girls infant bathing suit, I explained my problem on their customer service site. I received a response in less than twso days with an offer to resend the correct item it that was ok with me This was a perfect solution as it was bought to match his 2 year olds dress. I have enjoyed extremely fast and courteous responses from your customer service. I wish more online companies were as customer friendly as you are Great job with clothing and service. Thanks for helping resolve this issue in the best possible way. I will definitely continue to use you and suggest your company to others. Job well done!
Value for money purchase. Good customer service and fast delivery. I'm pleasantly surprised:)
Would recommend!
I was slightly skeptical ordering swimsuits on pat pat only because most of the photos look like models or air brushed people. However I was super happy and pleasantly surprised with our suits. Not only the quality but the fit. We ordered mom, dad, and daughter in one style and mommy and me in pineapples. Love them both
Tuve un problema con mi orden y solicite un reembolso el cual hicieron en dos días así que estoy muy satisfecha con el servicio que brindan y la atención de la señorita Rohanie, la ropa es de muy buena calidad
After an accidental size order, Rohanie was quick to amend the size of the costume for my babies first Halloween all in under 24 hours. Highly recommended.
I love Pat Pat! Very chic selection and great quality for the price. Would highly recommend as babies are constantly growing and going through clothes quickly.
Bambie was so great at customer service and made sure everything was correct with my order. I ordered these for dance costumes for a competition team, quality is amazing!
Ho comprato per la prima volta su Pat Pat la spedizione è arrivata nei tempi stabiliti, i prodotti arrivati imbustati separatamente, ho Avuto dei problemi con le taglie ma il servizio clienti è stato velocissimo a rispondere e Glenn a risolvere il mio problema! Grazie riacquisterò sicuramente!
I have used PatPat for first time and ordered my maternity clothes and some baby clothes for my little one. Received it on time with lovely packaging. Material of all baby clothes are so soft and true to size. I have order wrong size for my maternity dress and email them and Glenn resolved my issue. He understood my suitation and solved it very promptly. He was very quick in reply. I'm so impressed with Glenn and PatPat. Looking forward to do lot more shopping. Totally recommend.
I recommend this site. I got my couple dress here for very affordable price. The quality is very comfy and cozy.
I love the great quolity of the clothing I bought for my neices and nephews. I cant wait to see the clothes on my little one. The customer service are quick to respond to emails and very helpful.
I ordered a dress size small yet it fit more like a medium. The label on the dress size"M" yet the tag attached said small. The customer service representative April was more than happy to assist me and provide me with a voucher for the size mishap of the dress. I was very pleased with the customer service and will continue to be a customer.
PatPat clothes is amazing quality for a low price,! So impressed with their items, and very stylish outfits, always with the latest trends. They have the best sales too!
Es ya mi segunda compra en pat pat, y definitivamente recomiendo la ropa de ahí, a mi bebé le compre unos conjuntos completos, ame la tela es algodón, es super suave y se amolda muy bien, los diseños son diferentes de los que generalmente se compran en un supermercado
I've purchased a couple of items from the website one of the shirts came to big on my husband and I sent an email they were very quick to respond and very flexible with me I was impressed there's not many companies these days that you can actually get good customer service so I will definitely buy again peacefully from Patpat
Amazing customer service
Patpat customer service is beyond helpful. I ordered a wrong merchandise and when I reach out to their customer service, Ronie took care and resolved my problem, I was worried I won't get the satisfaction I got as this is my first time ordering from them, but i was wrong, they are amazing.
I have ordered quite few products from patpat. Products are good in quality and the service provided was just amazing if I had any concerns.
Dresses r unique. Love to purchase over and over. I strongly recommend to all my friends. And the customer service is responding without fail. Best customer service.
Awesome after sale service. I bought 3 items and 1 of which the size i have chosen is too big. PatPat give me a new smaller size and do not need to return the larger size. Awesome customer service.
I've ordered many times from them for myself and for my baby. And I'm totally satisfied from the design and the quality of their clothes.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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