On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
We monitor reviews for authenticity
After getting the wrong size, I had to contact customer service. They emailed me back within a day and offered me a refund or a voucher. They even let me keep the item.
I absolutely LOVE Patpat. They have so many styles for all ages and all seasons. I buy 90% of my toddler clothes there. I also buy a lot of our matching outfits too. Every piece I receive I love, Nothing to complain about. I always tell everyone I know about it. Totally recommend.
Patpat team is very kind. They are always helping me. Product are good, sizes are true. It is very important. I like it so much
Great customer service Arrdev. Quick response. Satisfied me. I got wrong delivery then i asked for exchange. He responsed my inquiry within a couple of days and process my order. Thank you Arrdev and patpat team
Purchased a lot of headbands for babygirl, and the texture is elastic yet strong. The colors are beautiful, just like the images on their site. No itchy for baby. I am also very happy with a diaper bag and having 3 kids, this one tops every kind I've experienced. Multiple pockets with zippers for security and an attached changing pad is what convinced me.
I had a experience with pat pat. They provide a good service and deliver good products. I was content with my purchase.
Outsianding customer service. Pearl b was helpful and friendly with a super speedy response. Will definitely return!
Awesome products, awesome customer services. PEARL B assist to resolve my concerns. Highly appreciated and would love to recommend to everyone.
I ordered 11 outfits from PatPat and I'll admit I was a little skeptical at first... BUT it took less than a week for them to get here, and all of this was less than $100! I'm in love definitely go check them out
Great customer service and response for any concern was very quick
Happy to be a customer of PATPAT.
I ordered one item from Patpat to see how I like it. I ended up loving this website and products! I was having a hard time finding nursing shirts and I found a Patpat has a good selection of quality nursing shirts for a good price. The customer service was very helpful Heinz Paul helped me with everything I needed and was very kind and knowledgeable. I will definitely order from Patpat again and recommend it to my friends.
I had some issues with the sizing of the clothes but customer service was great and they resolved my issues!
I made a mistake placing an order and contacted costumer service. Their agent Ham B was very patient and kind and guided me through the process to solve my problem.
I ordered from Pat Pat on August 13th, and they promise 7-10 day free shipping. By the end of the month I still hadn't received an update and I emailed customer service. They responded 2 business days later and sent me a tracking number which was confusing because it showed my package as delivered. I then had to call the random shipping company called SF express, house information was not readily provided, then I got referred to a call canter in LA, and finally I found out that the package actually had been converted to a Purolator shipment with a completely new tracking number. Neither PatPat or Purolator EVER contacted me or tried to deliver my package to my door. Apparently it was held at the warehouse and 5 business days later they SENT THE PACKAGE BACK TO CHINA WITH NO NOTICE. When I brought this issue up to PatPat they were super unhelpful and I am STILL in the process of obtaining a refund.
I cannot trust this company to ever order from them again because they do not communicate well. Dealing with their customer service is slow and frustrating. They only send 1 email per day so now, 18 emails later and a whole month since my order, on September 15th I still do not have my refund! I no longer need the clothes and will never order here again and I encourage everyone to avoid this hassle.
I thank Batbat for the after-sales services, shipment tracking, and the distinguished service that deserves praise and thanks
I wrote a wrong number on my address... I was afraid I was going to loose my package. Because they would process it before I could get hold of them. Arrdev got back to me in a day and resolved my problem.
Had to call to see the conversion. I ordered a 3.5 when order came it was a 2 confused but it actually was right
Super online shopping experience, amazing app, great customer service. And clothing it will be your kids favorite wear once they got it
From the business
Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Kids Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We’re sorry to hear about your disappointment with PatPat and we agree that this needs to be addressed.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like to ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.