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PatPat

4.3

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PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
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STAY AWAY!
October 19, 2020

Scam. They sent the wrong items and there's no way to return -- just dead end loops online. Save your money and buy somewhere legit.

Date of experience: October 19, 2020
PatPat .. PatPat Rep
over a year old

Greetings,

We apologize if the items you received did not meet your expectations.

We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.

If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.

Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.

Should you wish to learn more about our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902

California
1 review
0 helpful votes
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I am glad I have found this site, I love everything and have ordered many times for our new baby on the way, clothing is great quality as well..

Date of experience: October 19, 2020
Arizona
1 review
0 helpful votes
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Such good quality
October 20, 2020

Absolutely love this company. I can't justify spending a ton of money on my child's clothes when she will grow out of them so quickly.
The pricing is so reasonable. So much variety and they have the same styles as small boutiques that sell their items for quadruple the price.

Date of experience: October 19, 2020
Israel
1 review
0 helpful votes
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בגדי תינוקות
October 20, 2020

רציתי להגיד קודם כל שאני מאוד מרוצה מכל הרכישה שביצעתי הגיע אלי במהירות ובאיכות מדהימה אין ספק שאמשיך לרכוש באתר

Date of experience: October 19, 2020
Texas
1 review
0 helpful votes
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Customer Service
October 20, 2020

I have a good experience dealing with customer representative Kristian C. My concerns were dealt with right away. Probably the most pleasant representative I talked to so far.

Date of experience: October 19, 2020
Canada
1 review
0 helpful votes
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I needed to cancel my order and the customer representative named Ham B assists me so well and I will have my refund after a few business days. Patpat's products are good with a nice Patpat team

Date of experience: October 19, 2020
Bulgaria
1 review
0 helpful votes
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Baby clothes
October 20, 2020

I like the clothes! The pajamas are so soft and cute! The Red set are so fancy and comfort! The quality is the best!

Date of experience: October 19, 2020
Georgia
1 review
0 helpful votes
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Exceeded my expectations
October 20, 2020

They always have a great selection, this was the first time I came across a problem and with the way the customer service team handled my concerns the situation was resolved with me feeling like there wasn't a problem to begin with! Will definitely stay a faithful and loyal customer, thank you so much!

Date of experience: October 19, 2020
Australia
1 review
0 helpful votes
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Baby clothes
October 20, 2020

This is amazing site to do shopping and well, good quality of clothes, never be regret. Love this service and products always going good discount.

Date of experience: October 18, 2020
Canada
1 review
0 helpful votes
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Customer care HAM B
October 20, 2020

Wowww such a beautiful quality dresses. Must recommended.

I really need to appreciate customer care Ham B.

He s really so kind n quick reply to my messages. Also I would like to return 2dresses back to PATPAT DUE TO SOME ISSUES. BUT HE EVEN ASKED ME TO KEEP IT INSTEAD OF RETURNING AND ALSO REFUNDED MY MONEY BACK.

I REALLY APPRECIATE THIS KIND OF APPROACH. NOT BECAUSE I GOT IT FOR FREE BUT HAM B. Understanding the situation of now COVID-19 he don't want us to go out. Thank you so much

Strong recommendation PAT PAT. WE LOVE YOU.

+6
Date of experience: October 18, 2020
Mexico
1 review
0 helpful votes
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5 estrellas para PAT PAT
October 19, 2020

Hola! Yo compré en PAT PAT y la experiencia fue increíble, todo me llegó a casa amén orden, super bien empaquetado, tal cual las fotos de ella página, el tiempo de entrega fue menor al mencionado. Tuve dudas y soporte técnico me ayudo super rápido. Mi experiencia fue increíble así que los super recomiendo!

+6
Date of experience: October 18, 2020
Missouri
1 review
0 helpful votes
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CRYSTAL
October 19, 2020

I ordered a few outfits for my baby girl but when they arrived they were bigger than the size I ordered, even though I wasn't satisfied they let me keep the clothes and refunded me. For the great service that I received, I will be shopping again and telling others to shop here for their little ones. I just know to go size smaller next time.

Date of experience: October 18, 2020
GB
1 review
0 helpful votes
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100% recommend
October 19, 2020

I was skeptical at first as I wasn't 100% sure where pat pat was based i did have to wait a while for delivery, but the fact i could go on the app and see the progress really put me at ease!
The company amazing couldn't do more for me the product absolutely fantastic well made faultless, I wanted to return due to having a duplicate that someone else brought me, the customer service absolutely fantastic full refund, let me keep the item to save any inconvenience of sending it back 100% will use again!

Date of experience: October 18, 2020
California
1 review
0 helpful votes
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Great customer service
October 19, 2020

Great items, great customer service! Melvin was awesome! Just ordered more stuff From them. Highly recommended

Date of experience: October 18, 2020
Australia
1 review
0 helpful votes
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PatPat people are very professional especially VANESSA R. She has helped me resolve the problem I had while ordering oversized clothes.
Her attitude was very positive and customer friendly. She resolved the issue in a very professional and amicable way which eventually enhanced my confidence in shopping with patpat

Date of experience: October 18, 2020
Ukraine
1 review
0 helpful votes
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Покупки в PatPat
October 19, 2020

Много интересных красивых вещей. Качество норм, конечно не европейские бренды, но всё аккуратно, выглядит хорошо. Цены приемлемые. Очень много разных акций, скидок, подарков, купонов. Есть удобный кэшбек прямо в приложении.
В случае бракованного товара (приехал один боди с небольшой дырочкой по шву) без проблем вернули его полную стоимость на карту, помогал решить вопрос сотрудник техподдержки по имени Arrdev. Спасибо ему!
Из минусов - некоторые товары маломерят, лучше брать на всякий случай размер с запасом. Но иногда и большемерят! Тут не угадаешь)) Ну и конечно же очень очень долгая доставка в Украину! Надеюсь это временно и вызвано ограничениями в связи с ковид-19 или может ещё не освоились на новом рынке.
Доставка посылок: первая укрпочтой на отделение, следующая уже мист экспресс курьером домой.

Date of experience: October 18, 2020
California
1 review
0 helpful votes
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My daughters like it
October 19, 2020

I brought three items for my daughters. They like it. Even there is a little problem, the customer service response is very satisfied

Date of experience: October 17, 2020
Australia
1 review
0 helpful votes
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Good quality comfy clothing for babies and delivered in good condition on time. Enjoyed watching my bub wear it and get clicked.

Date of experience: October 17, 2020
Illinois
1 review
0 helpful votes
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Very satisfied
October 19, 2020

I've never been disappointed with my purchase from pat pat and it doesn't break my pockets. The shipping time isn't horrible, very satisfied and will continue purchasing.

Date of experience: October 17, 2020
Utah
1 review
0 helpful votes
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Great customer service!
October 19, 2020

Will definitely order again! Quick reply and wonderful customer service! They helped with a size I had ordered wrong and made a problem not one!

Date of experience: October 17, 2020

From the business

Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts


patpat.com
Mountain View, CA, United States
+3377
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