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PatPat

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Good customer service and timely response. I appreciate the response. I wanted the refund for some items for which i was not satisfied with the quality. They agreed to refund. Thanks PatPat.

Date of experience: October 26, 2020
Mexico
1 review
0 helpful votes
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Excelente calidad.
October 27, 2020

Me gusta que la calidad del producto es bueno, como mamás nos encanta ver a nuestros hijos cómodos y felices. Patpat nos da excelente comodidad y accesibles precios. Me agrada saber que les interesa mejor la página. Super recomendado.

Date of experience: October 26, 2020
Italy
1 review
0 helpful votes
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Tutti i vestiti che sono arrivati sono di materiale ottimo e la spedizione super veloce, non vedo l ora di riacquistare

Date of experience: October 26, 2020
Germany
1 review
0 helpful votes
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Satisfied!
October 27, 2020

What to say? Super efficient and professional, thank you very much Reyna for processing my file! Fantastic.

Date of experience: October 26, 2020
Greece
1 review
0 helpful votes
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Everything were fine
October 27, 2020

I received my order with a mistake, I communicated with Pat pat and they solved the mistake right away

Date of experience: October 26, 2020
Florida
1 review
0 helpful votes
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Great help
October 27, 2020

I had an issue and they helped me with my order and were great! I'm pleased with how they help every time!

Date of experience: October 26, 2020
Louisiana
1 review
1 helpful vote
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Customer service
October 27, 2020

After receiving my order it was noted one of the dresses were completely see through for my little toddler. April was my person of contact at PatPat and took care of my concerns in a very timely and professional manner... all in all all the other items ordered were just as I hoped for and adorable
Thanks for your great customer service

+1
Date of experience: October 26, 2020
Sweden
1 review
0 helpful votes
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Problem with the package
October 27, 2020

I had a problem with the package. On 15 October, I got a message that the package had been delivered. The package was gone for the next few days so I wrote an email to Patpat. Kristian C reply was immediate. We were in contact for almost 2 weeks because the courier didn't reply to any e-mail. Kristian C. Became very interested in this matter. It's courier's fault, but Kristian C. Helped me and I'll get the same second order for free. I'm very happy that they got so interested and helped me get back clothes for my daughter.

One more time Thank You KRISTIAN C.

Date of experience: October 26, 2020
GB
1 review
0 helpful votes
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Products
October 26, 2020

Brilliant service brilliant products brilliant price brilliant quality quick delivery highly recommend to everyone

Date of experience: October 26, 2020
Maryland
1 review
0 helpful votes
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Execente atención
October 26, 2020

Mi problema fue resuelto en menos de las 48 horas previstas, ahora solo espero mi reembolso. Fui atendido por Raquel quien resolvió mi problema de manera rapida y oportuna. Gracias

Date of experience: October 26, 2020
Canada
1 review
0 helpful votes
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Excellent service
October 26, 2020

Suite à un défaut de grandeur, Arrdev a eu un excellent suivi avec moi pour résoudre mon problème. Rapide, efficace, merci pour l'excellent service.

Date of experience: October 26, 2020
Italy
1 review
0 helpful votes
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Thank you!
October 26, 2020

I wrote the wrong shipping address and Susie B. Kindly change it with the right one. I haven't received my order instead but I place it only a week ago, so I'm waiting the cloths for my nephew, but I'm happy because I resolved my problem.

Date of experience: October 26, 2020
Australia
1 review
0 helpful votes
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Dealing with Coustomer is very good. Instant responding and very good staff, rohanie solve my issues very quickly

Date of experience: October 26, 2020
Australia
1 review
0 helpful votes
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I ordered 5 items including 3 dresses for myself and 2 for my baby.
They're all good material for postnatal women and soft and comfortable for little ones.
Customer service Heinz Paul also helped a lot, really appreciate and will come back for more.

Date of experience: October 26, 2020
California
1 review
0 helpful votes
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Best Patpat support team
October 26, 2020

I recently contacted Pat pat customer service and KUENZLER was very helpful in addressing my concern on voucher that I had. He was very kind and polite while answering all my questions and was able to resolve my issue in just 2 emails. Very thankful and appreciate KUENZLER for his help. Amazing experience with PatPat. Keep up the good work!

Date of experience: October 25, 2020
GB
1 review
0 helpful votes
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Very happy
October 26, 2020

I'm so happy with my order. I held off for a while as I wasn't sure it would be so good considering how great the pricing is. But the timing and quality were very good and exactly as the pictures show. Very happy

Date of experience: October 25, 2020
Canada
1 review
0 helpful votes
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Delayed order
October 26, 2020

I had wonderful experience with patpat customer service when my order got delayed i was worried that i might not receive on time. Jeffc from customer service resolved my problem by keeping me update with my order status.

Date of experience: October 25, 2020
Canada
1 review
0 helpful votes
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Affordable clothing and great quality. Customer service is efficient. Kuenzler resolved my issue in a timely manner and exceeded my expectations. Thank you PatPat.

Date of experience: October 25, 2020
Oregon
1 review
0 helpful votes
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Good clothes
October 26, 2020

I am satisfied when shopping at pat pat because the support for customers is quite good, many cute items

Date of experience: October 25, 2020
Peru
1 review
0 helpful votes
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Thanks for your help!
October 26, 2020

Hi. I want to thank you guys for the help, specially MELVIN, who I talked to. Basically, I wrote a wrong address in my order and he managed to corrected it very fast. Thanks again.

Date of experience: October 25, 2020

From the business

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patpat.com
Mountain View, CA, United States
+3377
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