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PatPat

4.3

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PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

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Germany
1 review
0 helpful votes
Follow Dhuha A.
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Patpat
March 12, 2021

PatPat is very good I like PatPat and my baby is so happy
The clothes is wanderfull
I like the clothes

Date of experience: March 12, 2021
GB
1 review
0 helpful votes
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My order arrived today and all the items are true to size. And great quality for affordable prices. Will definitely be ordering again. Thankyou so much

Date of experience: March 12, 2021
Malta
1 review
0 helpful votes
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Good
March 12, 2021

The items take 20-30 days to arrive, the quality is good for the price you pay.
Good customer support, quick answer and very polite.

Date of experience: March 12, 2021
Oregon
1 review
0 helpful votes
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Quick response from customer service. Had issues with delivery, contacted support and they quickly resolved the issue.

Date of experience: March 12, 2021
India
1 review
0 helpful votes
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Happy user
March 12, 2021

I am really happy with the quality of the clothes and the collection is beautiful. Also the service has been very helpful.

Date of experience: March 12, 2021
Slovenia
1 review
0 helpful votes
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My order failed or somehow was not (yet?) delivered in delivery timeframe. After contacting their customer service with no further questions I was promised a full refund of my order. I am sorry for my order had not been delivered, but customer service was very nice.

Date of experience: March 12, 2021
Kansas
1 review
0 helpful votes
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Absolutely thrilled with how amazing their customer service is! Very efficient and easy to get the problem resolved! The quality of their clothing seems very nice as well.

Date of experience: March 11, 2021
Canada
1 review
0 helpful votes
Follow Rida M.
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I placed an order ( my 8 months old baby's clothes) in February which I haven't received yet, so I called the customer service of patpat and It won't be wrong if I say that they have the best customer service I've ever experienced. The girl who I talked to ( don't remember her name) was sooo polite and helpful. Honestly, when I called them I was in a harsh tone and she made be smile at the end of the call. Not everyone has this skill. Not only she offered me refund but also told me that i will still be receiving my items even after refunding money. Let me add here that it's not about getting money back but about their dealing with their customers. That's why will highly recommend to buy from patpat

Date of experience: March 11, 2021
Australia
1 review
0 helpful votes
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I am a very regular customer of pat pat and have been ordering clothes before my baby was even born. It has always been great quality clothes with good pricing as well and the variety they have for clothes is excellent which i am unable to find with any retailer here
Recently i had ordered but had an incident that clothes arrived with a smaller sizing but when i raised it to the customer services team they immediately took it up resolved the issue by refunding me and also sending me the clothes for bigger size as i asked for

Never had such great customer service from any online shopping
I recommend pat pat strongly for all your kids purchases
Cheers

Date of experience: March 11, 2021
Japan
1 review
0 helpful votes
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Great!
March 12, 2021

Great service they gave me.
RONIE thank you so much.
Their clothe are pretty cute and I love them!
My kids also love them.

Date of experience: March 10, 2021
Virginia
1 review
0 helpful votes
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I ordered from patoat for the first time after a friend suggested the site for cute, quality children clothing. They definitely are cute and there are always lots of sales. I purchased an item for myself that did not fit right. Customer service got back to me in less than 24 hours and resolved my issue.

Date of experience: March 10, 2021
Australia
1 review
0 helpful votes
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Quick service
March 10, 2021

Quick and reliable service. Customer service experience was good. Be careful of size when ordering. Overall good experience

Date of experience: March 10, 2021
Ohio
1 review
0 helpful votes
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Poor customer service
March 10, 2021

I was looking some items since many months but didn't think of buying as my baby was grown quickly by the time when I was buying just few items. I was trying to buy only couple of items but they put everything that I never wanted to buy and sent me. I tried to cancel the order right after they sent the order confirmation which I never wanted to buy. They said they can't cancel the order even after trying to cancel it within couple of hours of order.
They took a month to deliver it and asked me to wait and return the items after I receive it instead of just cancelling the order right after I asked.
Their web site and app do not allow you to cancel the orders a sec after you made a order if it was something you ordered by mistake.
I had to pay for return shipping and write them thousands of email and hundreds of calls to get my refund. I am still waiting on the refund for the items I returned in December laat year.
I would never buy from them as they have so many restrictions.

Date of experience: March 10, 2021
PatPat .. PatPat Rep
over a year old

Good day!

We truly appreciate your time and effort in sharing your experience in shopping with us.

We are deeply sorry about your experience with us and that you have not received your refund yet. If you would allow us, we would like to discuss this with you in detail.

Unfortunately, we are not able to pull up your order using the available information you have provided in this review.

Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.

GB
1 review
0 helpful votes
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Breastfeeding clothes
March 10, 2021

I bought two breastfeeding tops from Pat Pat and the are great top, really good value for money and are stylish and comfortable to wear while feeding.

Date of experience: March 10, 2021
Singapore
1 review
0 helpful votes
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The product is good
March 10, 2021

I always buy in patpat every month and sometimes two times in month. Their customer service is good.

Date of experience: March 10, 2021
Michigan
2 reviews
3 helpful votes
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I've ordered a few times with PatPat and have been pleased every time, the products are great quality and affordable! My recent order was the first time some of the items didn't fit properly. I contacted customer service and they immediately took care of the refund for me and didn't ask for me to pay to ship the clothing back. Excellent customer service! I will continue to order from here and recommend to others!

Date of experience: March 10, 2021
Ohio
1 review
0 helpful votes
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Ordered couple of dresses for my little one. The quality of the products are very good. It suits wells to my little one.

Date of experience: March 10, 2021
Pakistan
1 review
0 helpful votes
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Really loved their kids collection, very unique and beautiful. Very responsive to any queries very humble and polite to deal woth any issue Recommended

Date of experience: March 9, 2021
Panama
1 review
0 helpful votes
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Love my products
March 10, 2021

Everything I have purchased with you guys I love coming back for more, every product has been satisfactory.

Date of experience: March 9, 2021
Canada
1 review
0 helpful votes
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Nice
March 10, 2021

I have ordered many times and i receive good quality clothes and also i am facing good response. Keep it up

Date of experience: March 9, 2021

From the business

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patpat.com
Mountain View, CA, United States
+3377
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