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PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Very nice and relible site of really good quality and cute kids' clothes! Be careful, shopping on Pat Pat could became a drug!
I'm very happy with pat pat customer care. Having a little bit of problem but the customer care employ SAMIAH solved it very quickly she is very nice and kind to me. I'm happy also fabric is good.and very nice quality
I order few things from Pat Pat, some of them are lovely, but some of them i wasnt satisfied with at all, i wrote to them to ask for a returnd and refund and they told me thats there no need to hassle to return but they will refund full amount to my account. Well done!
I received matching mommy and me dresses including one for myself my toddler and my soon to be newborn. When I put on my toddlers dress it ended up being a shirt on her because it's so small. When I contacted patpat they replied quickly and resolved my issue immediately. Always happy when I order from them!
Todo en buen estado siempre te ayudan con todo, los envíos siempre llegan a la fecha que te dicen nunca se retrasan y siempre llegan en buen estado.
I placed my order and entered the incorrect shipping address. I sent an email to get it corrected, I had the opportunity to have Kriza assisted me with my issue. It was resolved in 48 hours, no hassle on my end. The site is great with numerous amount of selections for babies and toddlers. Clothing are very comfortable. First time time dealing with customer service and there was no issue. Will always be shopping here.
They helped me with an order I didn't even purchase and I got a full refund. I would totally recommend using this website they have amazing clothes
The items are absolutely stunning! They came all wrapped separately which was lovely. The fabrics are beautiful we are so impressed Thankyou pat pat can't wait to order again! X
Ich bin zufrieden wegen die gut Qualität von die Sachen und die Kleidung sehen genau wie in Fotos. Mit Kontaktieren reagieren sie so schnell.
So addicted to pat pat amazing quality. Can have all my kids matching. So glad I found this sight. Will be ordering again now
Shopped for maternity and nursing wear. Very happy with most items, great to find nursing clothes that are on trend.
One item I was not happy with and PatPat customer service were fast and polite in communicating and refunding for this item
PatPat products are awesome. All the fabrics are so soft. The packages arrives on time. It really worth to buy from PatPat.
I bought a defect product and the PatPat help center resolved my issue in a day very effectively. Excellent products too!
I had good experience with Patpat. The quality of the ordered items was good and in reasonable price.
Ordered for the first time and I was amazed with the quality and cheap price. Going to order more in future. I think all clothes for my babies will be from Pat Pat now on. Customer care service is also very good, very responsive
Customer service is excellent. I ordered few items and received it within 14 days. When i saw that two items were not fit so i give them feeeback and i got refund for those items as size did not matched the expectation
The goods are affordable and high quality as described, i will do another transaction with pat pat. Since its our Aussie owned company, so i don't have to wait for so long
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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Hi,
Thank you for shopping with PatPat.
We appreciate the time you’ve taken to share what you’ve experienced.
Should there be anything more we could do to make your experience perfect, please don’t hesitate to let us know
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.