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PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Excellent customer service, very impressed at how this company treats their customers well.
I am a frequent shopper at Pat Pat. I recently purchased a pair of shoes but I received an incorrect size They were able to send me the correct size, giving me several options for a refund process in store credit, a full refund or the product replacement.
I'm in love with this brand! Love the quality, very comfortable and fashion clothes! Matching outfits are so cute! Fit perfectly to size.
RECOMMENDED MOMS!
Everything is amazing and affordable. Great quality. Fast delivery and you WONT Be disappointed. If any problems occur you can reach out in email and receive a response and a resolution as fast as anywhere else. I reached out and heard back from Maria who was more then helpful.
I guess from reading these reviews im the lucky one to have gotten my items. Well I got me and my girls all matching dresses. Super cute. Washed them looked and washed great. Now the bad part. I put them in my dryer on low heat with the 16 other items i bought. I opened the door and EVERYTHING was dark blue. The clothing, my hands and yes my dryer. Bleached out the dryer twice nope didnt work, used the pink stuff (love that product you must buy) that didnt work. Ajax didnt work, scrubbing bubbles didnt work. Now anything I put into my dryer turns blue. Im still waiting on them to replace my dryer or something. Now im out of clothing, dryer and money because I need to go to a laundry mat.
Ms. Junabelle of patpat team is extremely co-operative and resolved my issues very precisely. I am extremely satisfied with their service. I would continue to shop in future from Patpat
I discovered this app few days before. It is amazing to see a great variety of stuff and prices are also reasonable. Loved it
Got some problems with shipping. ROMEL just take care and solve it.
Absolutely great service, I'm just waiting the items right now.
Hubo un detalle con unos vestidos, le mande correo para que observaran la calidad, contestaron a la brevedad mi correo y me hicieron reembolso por la mercancía, fue la primera vez que me paso esto, muchas gracias por su pronta respuesta
An error occurred in the measurement of the ordered goods when I contacted the customer service department, and the response was prompt by them. They care about the quality of service. Wonderful company
I ordered two swimsuits for my daughter on PatPat and the ended up not fitting her. I contacted customer support and was helped by Samuel. He was fast, efficient, kind, and helpful! Within a few minutes he found out the problem and had order me two replacement swimsuits! His customer service was amazing! I'd definitely recommend PatPat!
I had an issue with ny order an Jasper in customer service helped me. He was very quick and professional! Can't wait for Summer to show off our Mom and Daughter matching swimsuits! There order sizes are true to the charts! Just buy some stuff already!
Patpat has been my best experience in my internet purchases, their clothes are beautiful and there are varieties for all styles and tastes, I will continue shopping at patpat until my babies are adults, I love it, it's great!
OMG! Where to begin. The prices are unbelievable and the quality of the clothing, shoes and house hold items are above and beyond what you would expect for the prices. It's as if I have my own little High End store and the secret for having all that I want for a small price! Keep up the great customer service and the quality and I'll be amazed if you don't have every parent and grandparent buying from you! Thank you so much!
I have ordered a lot of clothes for my baby girl and got everything really quickly. Also I have to praise the quality of the clothes, everything looks beautiful as in the photo! Customer support is extremely nice and friendly and ready to solve every kind of problem.
I've bought clothes for me and my daughter and I love them! Such good pricing for great clothes and great items! I have recommended Patpat to friends and family and some of them have bought clothes from them and loved it! Also Patpat has amazing customer service, they are kind and get back to you right away when there's a problem!
I was happy with the purchase and everything came and it was wonderful. Due to user error I didn't read reviews and order a size up in one of the items that I received however my refund will be issued quickly and in a timely manner. I will be shopping in the future with this company.
Soy de Argentina y compre por primera vez a Pat Pat... y RECOMIENDO A TODAS LAS MADRES ARGENTINAS COMPRAR A PAT PAT CON TOTAL CONFIANZA
Gli articoli sono bellissimi e di buona qualità.
Un solo consiglio, vestono molto grande.
Il servizio cliente è celere nelle risposte e disponibile nel trovare la migliore soluzione alla tua richiesta.
Fantastici!
Patpat has great customer service n awesome products. Love it. Always buy my baby clothing from here
Excellent items and customer service
I have been purchasing items from PatPat consistently for a few years now. I am always happy with my purchases. The clothing is adorable and great quality. Some items are thinner material than we are used to in Canada, but they are great for the summer.
Recently I had a large order and some of the items were different sizing. I wrote pat pat and April G helped me. She escalated my complaint and they have returned my money AND let me keep all the items. I will be donating them to charity here.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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Hi,
We apologize for the issues you've encountered with the items you received.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.