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PatPat

4.3

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PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

We monitor reviews for authenticity

Hong Kong
1 review
0 helpful votes
Follow Sum sum L.
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Excellent customer service, very impressed at how this company treats their customers well.

I am a frequent shopper at Pat Pat. I recently purchased a pair of shoes but I received an incorrect size They were able to send me the correct size, giving me several options for a refund process in store credit, a full refund or the product replacement.

Date of experience: April 11, 2021
Italy
1 review
0 helpful votes
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Love Patpat!
April 12, 2021

I'm in love with this brand! Love the quality, very comfortable and fashion clothes! Matching outfits are so cute! Fit perfectly to size.
RECOMMENDED MOMS!

Date of experience: April 11, 2021
New York
1 review
0 helpful votes
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Everything is amazing and affordable. Great quality. Fast delivery and you WONT Be disappointed. If any problems occur you can reach out in email and receive a response and a resolution as fast as anywhere else. I reached out and heard back from Maria who was more then helpful.

Date of experience: April 11, 2021
Virginia
2 reviews
0 helpful votes
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Turned my dryer blue
April 11, 2021

I guess from reading these reviews im the lucky one to have gotten my items. Well I got me and my girls all matching dresses. Super cute. Washed them looked and washed great. Now the bad part. I put them in my dryer on low heat with the 16 other items i bought. I opened the door and EVERYTHING was dark blue. The clothing, my hands and yes my dryer. Bleached out the dryer twice nope didnt work, used the pink stuff (love that product you must buy) that didnt work. Ajax didnt work, scrubbing bubbles didnt work. Now anything I put into my dryer turns blue. Im still waiting on them to replace my dryer or something. Now im out of clothing, dryer and money because I need to go to a laundry mat.

Date of experience: April 11, 2021
PatPat .. PatPat Rep
over a year old

Hi,

We apologize for the issues you've encountered with the items you received.

We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.

If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.

Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.

Germany
1 review
0 helpful votes
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Ms. Neha
April 11, 2021

Ms. Junabelle of patpat team is extremely co-operative and resolved my issues very precisely. I am extremely satisfied with their service. I would continue to shop in future from Patpat

Date of experience: April 11, 2021
Canada
1 review
0 helpful votes
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I discovered this app few days before. It is amazing to see a great variety of stuff and prices are also reasonable. Loved it

Date of experience: April 11, 2021
Uruguay
1 review
0 helpful votes
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Got some problems with shipping. ROMEL just take care and solve it.
Absolutely great service, I'm just waiting the items right now.

Date of experience: April 11, 2021
Mexico
1 review
0 helpful votes
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Reembolso
April 11, 2021

Hubo un detalle con unos vestidos, le mande correo para que observaran la calidad, contestaron a la brevedad mi correo y me hicieron reembolso por la mercancía, fue la primera vez que me paso esto, muchas gracias por su pronta respuesta

Date of experience: April 11, 2021
Germany
1 review
0 helpful votes
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Customercare
April 11, 2021

An error occurred in the measurement of the ordered goods when I contacted the customer service department, and the response was prompt by them. They care about the quality of service. Wonderful company

Date of experience: April 11, 2021
Minnesota
1 review
0 helpful votes
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Thank You PatPat
April 11, 2021

I ordered two swimsuits for my daughter on PatPat and the ended up not fitting her. I contacted customer support and was helped by Samuel. He was fast, efficient, kind, and helpful! Within a few minutes he found out the problem and had order me two replacement swimsuits! His customer service was amazing! I'd definitely recommend PatPat!

Date of experience: April 11, 2021
Virginia
1 review
0 helpful votes
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Good quality Clothes
April 11, 2021

I had an issue with ny order an Jasper in customer service helped me. He was very quick and professional! Can't wait for Summer to show off our Mom and Daughter matching swimsuits! There order sizes are true to the charts! Just buy some stuff already!

Date of experience: April 10, 2021
Italy
1 review
0 helpful votes
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Love PatPat
April 11, 2021

Patpat has been my best experience in my internet purchases, their clothes are beautiful and there are varieties for all styles and tastes, I will continue shopping at patpat until my babies are adults, I love it, it's great!

Date of experience: April 10, 2021
New Hampshire
1 review
0 helpful votes
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OMG!
April 11, 2021

OMG! Where to begin. The prices are unbelievable and the quality of the clothing, shoes and house hold items are above and beyond what you would expect for the prices. It's as if I have my own little High End store and the secret for having all that I want for a small price! Keep up the great customer service and the quality and I'll be amazed if you don't have every parent and grandparent buying from you! Thank you so much!

Just a few of the things I've ordered over the past year. :)
Date of experience: April 10, 2021
Estonia
1 review
0 helpful votes
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Enjoyed everything
April 11, 2021

I have ordered a lot of clothes for my baby girl and got everything really quickly. Also I have to praise the quality of the clothes, everything looks beautiful as in the photo! Customer support is extremely nice and friendly and ready to solve every kind of problem.

Date of experience: April 10, 2021
Texas
1 review
0 helpful votes
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Love Patpat!
April 11, 2021

I've bought clothes for me and my daughter and I love them! Such good pricing for great clothes and great items! I have recommended Patpat to friends and family and some of them have bought clothes from them and loved it! Also Patpat has amazing customer service, they are kind and get back to you right away when there's a problem!

Date of experience: April 10, 2021
Washington
1 review
0 helpful votes
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Kish
April 11, 2021

I was happy with the purchase and everything came and it was wonderful. Due to user error I didn't read reviews and order a size up in one of the items that I received however my refund will be issued quickly and in a timely manner. I will be shopping in the future with this company.

Date of experience: April 10, 2021
Argentina
1 review
0 helpful votes
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Soy de Argentina y compre por primera vez a Pat Pat... y RECOMIENDO A TODAS LAS MADRES ARGENTINAS COMPRAR A PAT PAT CON TOTAL CONFIANZA

Date of experience: April 10, 2021
Italy
1 review
0 helpful votes
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Gli articoli sono bellissimi e di buona qualità.
Un solo consiglio, vestono molto grande.
Il servizio cliente è celere nelle risposte e disponibile nel trovare la migliore soluzione alla tua richiesta.
Fantastici!

Date of experience: April 10, 2021
Australia
1 review
0 helpful votes
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Love patpat
April 11, 2021

Patpat has great customer service n awesome products. Love it. Always buy my baby clothing from here

Date of experience: April 9, 2021
Canada
1 review
0 helpful votes
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Excellent items and customer service

I have been purchasing items from PatPat consistently for a few years now. I am always happy with my purchases. The clothing is adorable and great quality. Some items are thinner material than we are used to in Canada, but they are great for the summer.

Recently I had a large order and some of the items were different sizing. I wrote pat pat and April G helped me. She escalated my complaint and they have returned my money AND let me keep all the items. I will be donating them to charity here.

Date of experience: April 9, 2021

From the business

Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts


patpat.com
Mountain View, CA, United States
+3377
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