On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was working on an older UTV. Partzilla is one of the few sites that has OEM parts available. Prices seem high but at least they are available!
Easy and painless. The part was exactly like I order it and works fine.
My part, a gasket, was shipped 1/19. It's 1/26 and it may be delivered today. UPS innovations must be about the slowest shipping method there is. I've recently shipped things that weighed more, by UPS ground, about the same distance, for about the same price, and it took 2 days. Have yet to determine who the 3rd shipping partner is. Some guy on a bicycle maybe? And when I completed my order, before I could look at the order confirmation a survey popped up and I lost the confirmation and had to back track to my order history to verify it. Those unexpected pop ups are really annoying.
Online order was quick and easy
Brake cable just like original
Still have not received my parts for my ATV, ordered on 1/16/24, I will not order from anyone that uses UPS, absolutely the worst in delivery
We do apologize for any carrier delays. Please allow 7-10 business days from the date the package shipped for it to be delivered. If the package is not delivered within this time frame, please reach out to our customer service team via phone. We hope to hear from you soon.
I wish they'd use anything except FedEx. I ordered forks and a skid plate from the UK to the West Coast of the US on the same day I ordered parts that shipped from Boise, ID. UK parts were shipped for free and got here here 4 days later. Paid for shipping here, 8 days and I've still not gotten my fork seals.
As long as the website says the parts are in stock- the shipping is really fast. Best place to get OEM replacement parts!
Fast, sure and good quality, good client service and information during tracking
Fast on time shipping and delivery.
I've used these guys for several of our utv part needs. Great experience each time.
Use there fitment guide and thought they was the right parts but when received them they were not the right parts. I I tried to send them back they wanted me to pay for the shipping. And I'm still waiting on an answer to have them send me a label to ship the stuff back.
I see a representative was waiting for some information on the items received so we could verify part fitment and assist you further. A label has been processed in the meantime. Please let us know if we can be of further assistance.
Paid for 2 day shipping. I got a "shipped" notification the same day. And now it's been 8 days of it saying label created but not picked up by the shipper. I needed those parts and that's why I paid for 2 day shipping.
We're sorry there was an issue with your package. We show it was delivered yesterday, 1/23. We have refunded the additional cost for Expedited delivery as a courtesy. If you need additional assistance, please let us know.
I received the correct parts and several days before their estimated delivery date.
Set perfectly so glad my seat doesn't wobble anymore
I ordered the correct part and was shipped the wrong part with no compensation for the mistake and it would take to long to receive the correct part.
We're sorry there was an issue with the item you received. The order was returned and refunded in full. We apologize for any inconvenience.
Thanks partzilla for the great experience. I tried to order from online and somehow ordered the wrong part so I called and I had the right part the very next day. A+ in my book! I think it was Mandy was VERY helpful getting my order right. Thanks partzilla!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I see the package was delivered on the 27th. I do apologize for any delays with the carriers. Standard shipping can take up to 7 to 10 business days. If you have any other questions or concerns please do not hesitate to reach out to our customer support.