Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Leased with service Web site works well Better than a lot out there Can build an order over a few days without losing cart
Had a great experience with partzilla parts came out fast and prices were reasonable compared to other sites.
Had what I needed at a good price, and quick shipping
I needed to cancel one of the items in my order and used the texting feature. I recieved a super fast response and the were able to cancel the item and ship out the remainder of the order that day.
We enjoy the best customer service with Partzilla. The staff is knowledgeable and efficient, helpful and always make us feel appreciated.
Thank everyone for great service.
HAD A SLIGHT PROBLEM WITH 1ST ORDER, ABOUT SHIPPING, BUT TO MY SURPRISE! THEY REFUNDED ME SHIPPING COST WITHOUT ASKING! THANK YOU. THE 2ND ORDER WAS SMOOTH SAILING, CORRECT PART WITH SUPER FAST SHIPPING, THIS IS WHAT I CALL GREEAAAT CUSTOMER SERVICE, WILL BUY FROM AGAIN!
Good prices. Full selection of OEM parts to do the job. Great turnaround.
Bearing failed after 30 minutes of running and the crank was turned micrometer checked and bearing matched
Great list of products. Fast and easy to find the right parts. Great vehicle diagrams. Fast shipping
Everytime i need a part fast, they get it to me fast everytime..
I need a oring to finish build my Polaris 500 engine. Found it on line and ordered. I wanted it deliveries faster but was unable to get any other shipping but us postal service. Part arrived as planned and packaging was good.
Had the part when no one else did. Fair price and shipped on time as stated.
Overall good. Great selection and availability of parts. Shipping is way too high but it is fairly quick.
Please be advised with standard shipping these packages are shipped via USPS, which typically takes 7-10 business days to be delivered. If the future, please choose expedited shipping as those packages are shipped and delivered within 2-5 business days. We hope to do business with you in the future.
What you see is what you get. Easy to find parts. Fair pricing. Fast shipping too.
Thank-You
Prices are very good and shipping is even better! I have been a very happy customer of Partzilla and the website is my go to for ordering any parts!
Answer: Please call our customer service team anytime for your return shipping label. Our number is: 877-473-4595.
Answer: Yes, we can ship to Saipan. We recommend Northern Mariana Islands at checkout. Shipping rates will depend on how much you buy and how fast you want it. In general, shipping ranges from $11.99 to $58.99 if the order is under $1,000. If your order is over $1,000 we will contact you with the freight cost after you place the order.
Answer: Hi Shane, We are sorry for the delay. Please send us your order information at [email protected], and we will look into this immediately.
Answer: We have been put in line a couple times... we are now in line as the 186 person... Really? My son has been messaging customer service several times... Why is it so difficult to get a label and an answer to a question?
Answer: Hi Erlend - We are working on a resolution to the issue and I appreciate your patience. With the holidays, things are taking a little longer than expected, but we are trying our very best to turn your 1-star review into a 5-star review. Give us a few more days.


Please reach out to one of our parts technicians to see if this part qualifies for a warranty replacement.