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Partzilla

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!


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Partzilla Reviews Summary

The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.

This summary is generated by AI, based on text from customer reviews

service
392
value
177
shipping
185
quality
149
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Always good service
February 8, 2024

Leased with service Web site works well Better than a lot out there Can build an order over a few days without losing cart

Date of experience: February 8, 2024
Wisconsin
1 review
0 helpful votes
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Fast service
February 8, 2024

Had a great experience with partzilla parts came out fast and prices were reasonable compared to other sites.

Date of experience: February 8, 2024
Iowa
1 review
0 helpful votes
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Had what I needed at a good price, and quick shipping

Date of experience: February 8, 2024
Minnesota
1 review
0 helpful votes
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Great all around experience
February 8, 2024

I needed to cancel one of the items in my order and used the texting feature. I recieved a super fast response and the were able to cancel the item and ship out the remainder of the order that day.

Date of experience: February 8, 2024
Kansas
1 review
0 helpful votes
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Best customer experience
February 8, 2024

We enjoy the best customer service with Partzilla. The staff is knowledgeable and efficient, helpful and always make us feel appreciated.
Thank everyone for great service.

Date of experience: February 8, 2024
Georgia
1 review
0 helpful votes
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HAD A SLIGHT PROBLEM WITH 1ST ORDER, ABOUT SHIPPING, BUT TO MY SURPRISE! THEY REFUNDED ME SHIPPING COST WITHOUT ASKING! THANK YOU. THE 2ND ORDER WAS SMOOTH SAILING, CORRECT PART WITH SUPER FAST SHIPPING, THIS IS WHAT I CALL GREEAAAT CUSTOMER SERVICE, WILL BUY FROM AGAIN!

Date of experience: February 8, 2024
Texas
1 review
0 helpful votes
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Clutch slave parts - Yamaha
February 8, 2024

Good prices. Full selection of OEM parts to do the job. Great turnaround.

Date of experience: February 8, 2024
Georgia
1 review
0 helpful votes
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Didn't last 30 minutes
February 8, 2024

Bearing failed after 30 minutes of running and the crank was turned micrometer checked and bearing matched

Date of experience: February 7, 2024
Brittany B. — Partzilla Rep
over a year old

Please reach out to one of our parts technicians to see if this part qualifies for a warranty replacement.

Arizona
1 review
0 helpful votes
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Great customer service
February 7, 2024

Great list of products. Fast and easy to find the right parts. Great vehicle diagrams. Fast shipping

Date of experience: February 7, 2024
California
1 review
0 helpful votes
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Timely delivery
February 7, 2024

Everytime i need a part fast, they get it to me fast everytime..

Date of experience: February 7, 2024
California
1 review
0 helpful votes
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It finished my engine project.
February 7, 2024

I need a oring to finish build my Polaris 500 engine. Found it on line and ordered. I wanted it deliveries faster but was unable to get any other shipping but us postal service. Part arrived as planned and packaging was good.

Date of experience: February 7, 2024
Virginia
1 review
0 helpful votes
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Replacement hardware
February 7, 2024

Had the part when no one else did. Fair price and shipped on time as stated.

Date of experience: February 7, 2024
Georgia
1 review
0 helpful votes
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Survey
February 7, 2024

Overall good. Great selection and availability of parts. Shipping is way too high but it is fairly quick.

Date of experience: February 7, 2024
West Virginia
1 review
0 helpful votes
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Parts
February 7, 2024

Payed extra for fast shipping did not get fast shipping

Date of experience: February 7, 2024
Brittany B. — Partzilla Rep
over a year old

Please be advised with standard shipping these packages are shipped via USPS, which typically takes 7-10 business days to be delivered. If the future, please choose expedited shipping as those packages are shipped and delivered within 2-5 business days. We hope to do business with you in the future.

New Jersey
1 review
0 helpful votes
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WYSIWYG
February 7, 2024

What you see is what you get. Easy to find parts. Fair pricing. Fast shipping too.
Thank-You

Date of experience: February 7, 2024
Illinois
1 review
0 helpful votes
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Simple
February 6, 2024

Once I found the correct part number I needed, ordering was simple. Fast shipping. I received my order in two days.

Date of experience: February 6, 2024
Minnesota
1 review
0 helpful votes
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Parts
February 6, 2024

Website was easy to navigate and parts came in a reasonable time.

Date of experience: February 6, 2024
California
1 review
0 helpful votes
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Parts
February 6, 2024

Ordering was smooth and easy. Parts arrived in a timely manner!

Date of experience: February 6, 2024
Ohio
1 review
0 helpful votes
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Gaskets
February 6, 2024

It went well very easy! The web sight is easy to use and to find what you are looking for.

Date of experience: February 6, 2024
Florida
1 review
0 helpful votes
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Excellent Parts Service
February 5, 2024

Prices are very good and shipping is even better! I have been a very happy customer of Partzilla and the website is my go to for ordering any parts!

Date of experience: February 5, 2024