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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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Love them. I worked at a ranch that had 9 quads. There was allot to do to keep them running in their harsh environment.
Quick shipping and easy ordering. Only place to find the part I needed. This was a chain tensioner for a 25 year old Honda ATV
Hi Al,
Thanks for the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best. We look forward to seeing you order from us again soon.
I ordered a reverse motor for my sled when I ordered my part it said I would have my part quicker then anyone else then they kept moving the arrival date up I ordered on the first of January it is now the 9th and shipping has just started I could have ordered this part from anyone else and had it in my hands the part was free shipping and for 2 more dollars I could get it in 1 to 3 days so 9 days later they tell me it will be here by the 16th this is the worst company I have ever ordered from and this will not be the only review I leave there wording when you order is nothing but lies I will not recommend them to anyone nor will i ever do business with them again I say they are a no star company but I have to pick 1 if you need parts fast go somewhere else
Hi Daniel,
Thanks for taking the time to reach out to us. We value your feedback and are sorry to hear that your last experience with Partzilla was not a 5-star experience. We will do everything we can to make things right, we care about our customers and we know that you deserve the very best service and parts around. I just sent you a direct message and I hope we can work things out.
I was searching for a top for my Pioneer 700 when I stumbled across Partzilla. Their price beat my local dealership by about $30, so I decided to give them a shot. I was a little surprised that they offered free shipping since I'd not found that anywhere else, but I didn't question it. The order page showed free shipping, the email confirmation I received showed free shipping. I had an estimated ship date. Everything looked great.
Four days after my estimated ship date, I received an email from Partzilla informing me that I would need to pay an additional $172 in shipping to receive my item. When I complained that both the order page and my email confirmation told me that shipping was free, the Customer Service rep sent me a shipping clause that stated free shipping didn't apply to certain large items.
Now, I don't believe that a business should lose money on shipping. I do, however, believe that they should be up-front about it. Had it stated anywhere on the order page that my item did not qualify for free shipping and that I may be asked for a large shipping fee, I would have never placed the order, saving hassle for both me and Partzilla. The rep told me that they couldn't provide shipping at the time of order because they didn't know how much it would cost to ship. That may be true, though I doubt it. But they did know at the time of order that my item didn't qualify, and they could have informed me of that. It certainly shouldn't have said Shipping: FREE on my order page or confirmation.
I give them two stars only because they refunded my full purchase price within 24 hours of me refusing to pay the extra $172. That was the only positive in this experience. It's frustrating to think that you've found a good deal, only to discover a week later that you could have bought the part much cheaper locally and already have it on the bike.
Hi Fred,
We understand your frustration and we know how you feel. We try to be as transparent as possible with our customers and we are actively working on that. In the future, you should know that we offer free shipping on all orders over $149 within the contiguous United States (We do not offer free shipping to Hawaii or Alaska). We are glad our Customer service team could help and we are glad everything worked out. We hope you decide to give Partzilla another chance.
Just one thing to improve is shipping, some times takes too long to received! Customer care takes a little bit longer to get response for issues
Thank you for leaving us a positive review, we really appreciate it! We deliver thousands of parts worldwide every month, and we want to make sure our amazing customers get the service they deserve. We will work on getting back to our customers faster and to make your experience here at Partzilla the very best it can be. We hope you order from us again!
If they can't get or have you don't need, excellent customer service and very reasonable ups shipping
Hi Randy,
Thanks for leaving a review. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again.
I use to buy Partzilla, great customer service, best prices ever. Fast shipping. Great service, I fully recommend it.
Hi Martin,
We are very happy to hear that you are satisfied with your service at Partzilla and we wish you a great new year! We hope you order from us again soon.
Hands down the best place to find oem parts for your motorcycle/scooter! Placed a wrong order and customer service was quick and friendly with correcting it!
We take great pride in our customer support team and we’re glad to see that you appreciate them as well. We always try to give our customers the best experience possible. We can’t wait for you to order from us again!
A company you can trust your business with and if you have any problems with anything you can call them up and talk to a person.
Thanks for leaving a great review! We hope you order from us again soon, you can trust us with any and all of your OEM parts needs. Happy New Year!
I have been dealing with partzilla heavily for 2 years now and have yet to come across a major issue. They handle disputes quickly and professionally and their prices and inventory can't be beat
Hi Marc,
We are so glad to have customers like you. With such amazing prices and a great selection of OEM parts, Partzilla is hard to beat. Thanks for leaving a review, we hope you order from us again. Happy New Year from everyone here at Partzilla.
Better action than a Bruce Willis movie,
But with less lethality and gunfire.
Found my parts (that were hard to find) at a better price than the ripoff dealer, and received them faster than the ink on the printout could dry.
Hi Bob,
We agree completely, no gunfire or lethality here, just 100% premium OEM parts. We are very glad to help and we appreciate the positive review. Happy Holidays!
Easy to find parts, quick shipping and good quality. I can't say anything about the customer service because I've never had any issues so I have never contacted them...
Hi Rick,
We are happy to hear that you are satisfied with your experiences with Partzilla. We are glad to have customers like you and we will keep up the good work. Happy Holidays!
Just what I wanted and needed oe parts at a great price. Direct fit for my application no need to make modifications.
Hi Terry,
Thanks for leaving a positive review, we appreciate it. We hope you order from us again soon.
I run a county fleet parts department and use partzilla for my atv and utv needs they are faster and cheaper than the dealers
Hello Dennis,
We are so glad that you are happy with your experience at Partzilla. We love to support independent dealers and powersports enthusiasts with all their OEM parts needs. We hope you order from us again soon!
Partzilla always has the best option for the genuine parts. I have purchased several part for my 2015 Kawasaki KLR650 and for 2017 Ninja 650 and all of those purchases were great experience.
Hi Jaba,
Thank you for leaving us a positive review, we really appreciate it! We deliver thousands of parts worldwide every month, and we want to make sure our amazing customers get the service they deserve. Happy Holidays from everyone here at Partzilla! We are here for all your OEM parts needs.
I was able to get an OEM part for my 92' Goldwing that I could no longer get from my Honda dealer. Competitive prices and great shipping performance.
Hi Frank,
We are glad to help you in your search for the best OEM part for your '92 Goldwing. We take pride in our ability to find the difficult to obtain parts at reasonable prices and deliver them as fast as possible. We are glad to hear that you are happy with your experience with Partzilla. We hope you have a happy holiday and that you will order from us again soon.
I'm processing my 4th vintage yamaha build, pre 80's. Partzilla is at the top of my list for product & price for the vintage bikes I restore. Fast dependable service is also a plus.
Thanks to the Parzilla team. Attached you can see before&after pic's of my 3rd finished resto using many parts from partzilla. 1978 IT175E
Hi Steve,
That bike looks really amazing, we are glad to have been a part of it. We hope we are your first stop for all your part related needs in the future. Happy Holidays from everyone at Partzilla, keep up the good work.
Partzilla is very fast and reliable! Always have everything i need and the web site is very easy to navigate
Hi Alex
Here at Partzilla, we care about our loyal customers. We make sure to deliver 100% authentic OEM parts as fast and as efficiently as we possibly can. We deliver thousands of parts a month and we try our very best to ensure 100% customer satisfaction. Happy Holidays! We hope to see you shopping with us again soon.
Partzilla has a very easy to use website and usually have the parts you need at a fair price. They also have outstanding customer service!
Hello Vincent,
Thanks for leaving a review. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again.
I have always been pleased with the accuracy and the timely manner of my dealings with partzilla and will continue to place orders with them!
Hi Joseph,
Thank you for leaving us a positive review, we really appreciate it! We deliver thousands of parts worldwide every month, and we want to make sure our amazing customers get the service they deserve. Happy Holidays from everyone here at Partzilla! We are here for all your OEM parts needs.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kevin,
We are glad to help. We are one of the largest Powersports parts dealers in the U.S. and we are proud to offer high-quality genuine parts and accessories at prices up to 80% below retail. We hold ourselves to the highest of standards and we are glad to hear that your experience with Partzilla was amazing and we hope to see you order from us again soon.