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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Eventually received all the parts I was searching for this time.
I've only received 1 of 2 items I ordered 2 weeks ago.
Very user friendly! Kept me notified the entire time if there were parts on back order or delayed. Awesome job!
Keep up the good prices and the awesome services. I look forward to doing business with PartsVu in the future.
Price was better than all others. Item was in stock not the case with others. Delivery was a day late but it is Christmas time
Shipping was on time and everything was in the box, no item miss.
Great Service, Fast shipping amd and good prices..
This survey is pre-mature. The product was just received and not installed yet. Probably wont be installed for months since it is winter.
Hello Stephen,
Thank you for your order and for your review. We always appreciate customer feedback. I do apologize for any inconvenience. I see that you placed the order on December 4th and unfortunately it was on backorder. We did send you an email and you were advised that the product would not ship until 12/30/2021. We were able to secure one and ship it out earlier than predicted on the 21st of December. I am glad that your order has arrived to you well. If you do have any questions or concerns with your order please give us a call at 888-625-5460 as we would be happy to assist.
Happy New Year,
Jessica
Quick and easy! Awesome purchase experience. Will shop here again next time I need Yamaha parts.
It's all good it's easy for me to order parts on line I live a long way from any dealer
Product is ok. Quality is ok for price. Cannot review use its winter and boat is not out..
Said they would be the long filters but were short style
Hello Gary,
Thank you for your order and for your review. I do apologize for any inconvenience. I see here in your order you purchased aftermarket fuel-water separating filters to replace Yamaha MAR-FUELF-IL-TR. Because these are aftermarket they are not the same, simply made to replace. The photo on the website does show a rather short filter, therefor I am unsure what lead you to believe that they were taller but I apologize for the confusion. If you would like you can send us back the unopened unused filters and we can provide you a full refund. If you would like a prepaid return label please give us a call at 888-625-5460, as we would be happy to assist.
Happy New Year,
Jessica
This was my "trial balloon" parts order with PartsVu. Part arrived quickly and price was competitive. I could do without the ensuing onslaught of email ads and pleas for reviews.
Consistently has the best prices for parts for my boat and outboard. I just received my 4th order from them since I bought my boat 18 months ago. They will continue to be my go-to supplier for marine parts.
First time ordering from PartsVu and found them to have the best prices and the shipping was very quick, especially considering the slow delivery times we're experiencing now.
Partsvu is a great site! I recommend Partsvu to anyone who wants boat parts. Partsvu is the best site.
I though this touchup paint was paint and that's not the case, it is like black marker I I'll never buy this item again. I will be contacting customers service to return this item.
Hello William,
Thank you for your order and for your review. I am sorry to hear you were dissatisfied with your part. Mercury Marine Touch Up Paint - Phantom Black - 8M0137135 is quite a hot seller used for touch-ups only. The consistency is not that of paint to refurbish or repaint the whole engine, but rather a consistency to cover small scratches and scrapes quickly and on the go. I did reach out to you to try and resolve this on January 3rd, however, I did not get a response. I also canceled and refunded the order in full. Please feel free to keep or discard the product. If you have any questions or concerns please call us at 888-625-5460.
Kindest regards,
Jessica
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kenneth,
Thank you for your order and for your review. We always appreciate customer feedback. I do apologize for any inconvenience. After reviewing your order, I am sorry to say that the item you did not receive was placed on a national backorder with our vendor. Unfortunately, when we processed your order for shipping, we were under the impression that our vendors had enough stock to fulfill our request for you. However, it turns out that our vendors stock status was incorrect and we were not made aware of this until we tried to drop ship your order from them. We have since worked with our vendor to correct their stock status and we apologize for any inconvenience.
Thank you again for your review.