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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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I have not yet installed the product, so I am still not sure if it will work. When I am not busy I will install and let you know how everything went
So far is very good, Thanks. Everything went well with this order as well as other orders that I have placed with Partsvu. I have installed the unit and is working fine, was a complete match to the old one. Thanks
I installed this fit, was a perfect fit for my 90hp yamaha 4 stroke
Web site easy to use, product as described received faster than expected. Will purchase from site again.
Easy and simple to search for and order thanks……………..
The spark plugs listed for my yamaha 115hp, were not the correct size. I have to pay the return shipping.
Fast service good parts prices competitive or better being in southwest Florida there service keeps me having to deal with marinas
Your website didn't say the gauge I ordered was back ordered until March. Should have noted it was out of stock. You should have waited to charge me for it until it was shipped.
This is the first issue I've had with you. My other 2 or 3 orders have been great.
Hello Arthur,
Thank you for your order and for your feedback. I am showing that we emailed you shortly after placing the order advising that the part was on backorder. Unfortunately, we do not have the in-stock out-of-stock status on our website as with outboard motor parts so in demand the fluctuation of stock between us and vendors change by the second and thus the system was not accurate. We are working hard on trying to gain a system that works, and I apologize for any inconvenience. Also when it comes to payment, because we are an e-commerce business that relies heavily on Yamaha, Mercury, and other Vendors that charge us upfront, all monies are charged at the time the order is placed. If you do have any questions or concerns please give us a call at 888-625-5460. We are always happy to assist.
Superb Customer Service and great prices. I still have not received the gauges
Very quick and professional! It was easy to place the order and the product came quickly!
The ordering process was easy and they had exactly what I was looking for.
The only question I had was about the oil filter it was a slightly smaller size than the Suzuki oil filter that was in there if you could call me my number is *******412 my name is Dave
Quick shipping product as described will order again
As ordered, as described. Quick processing, good packaging.
Quick and easy all the right stuff! Didn't want to drive 35 miles to get the parts.!
I received what I ordered. No issues!
All correct!
The place to go for all my engine parts needs. Unbelievable, but have yet to find a part they don't have. And customer service / tech support is stellar too.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cecil,
Thank you for your purchase and for your review. I am so very sorry for any inconvenience. You are correct we did have the incorrect information for your sparkplugs. We have revised that listing since. We also sent you a prepaid return label and I see that we have fully refunded those spark plugs. I again deeply apologize for the inconvenience. Please know that should you ever have questions or concerns regarding an order or part you can always reach out and give us a call at 888-625-5460.
Kindest regards,
Jerssica