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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Great selection and customer service. Always have what I need for my Yamaha.
It was great. The website is easy to navigate and locate parts. The shipping was fast and arrived on time.
Ordered maintenance materials. Arrived promptly and as described/expected. Thanks!
Forgot to order a couple of spares so will be ordering more in the future.
Fast delivery, great selection, first rate product. Thanks.
Purchasing process was easy and the product was delivered quickly.
Parts arrived quickly, but there was a lot of damage to the parts box. I ordered 2 for future use, but needed to find another box for storage.
Found the parts I needed at a reasonable price. Easy to find the things I needed for my motor.
Shipping was quick and the price was very competitive.
You guys always do a great job when I call thanks for all your help
Excellent experience! Shipping was fast and the items were correct
The sales person was excellent and had a wonderful humor. I will recommend this to other boaters.
Easy and associates very helpful. Always easy to use the site.
Very efficient-quality products-fair pricing-timely delivery
Super fast delivery at a very reasonable price-I have ordered my outboard oil change products from them in the past and will continue in the future-OME Yamaha
Easy purchase, tracking and expected dates could been better
Ordered Factory Yamaha SHO 250hp outboard travel cover. Fits lite a glove. Thought it would be a little more robust for the money but still like it a lot.
So far so good! I had a question about the correct part number and received a quick response. Thanks.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Justin,
Thank you for your purchase and or your review. Your feedback is not only welcomed but appreciated. I am glad you had an easy experience purchasing. I do apologize for the expected dates. Unfortunately, we have no control over backorders. In those cases, we are entirely at the mercy of the manufacturer. We did what we could do, which was to email you advising the date. Once it arrived to us we had it shipped and from Florida to Oklahoma, it arrived to you in 4 days. I again apologize for any inconvenience or delay as that is not our intention. Should you have any questions or concerns please give us a call at 888-625-5460.
Thank you again for your feedback!
Kind regards,
Jessica