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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Part was missing from original order. Once I called in to advise, the part was sent to me within 48 hrs with an apology. Quick turnaround time, thanks
Very knowledgeable and helpful people. Communication was great and quick delivery. Very good experience
Quick service for a part that we could not find anywhere in stock. You shipped the same day I ordered! Will use PartsVu again!
All the parts I need and the prices I'm looking for. Fast shipping. Very pleased with the transaction
Yamaha anode arrived quickly and in good condition.
Very easy process. Found what i needed very quickly. Placed my order and received it in just a few days.
Thanks for the quick response. Their web sight is easy to navigate through to find what I need.
First time buyer. I'll let y'all know. Very satisfied, I will recommend.
Sales staff let me down, out right lying. My name is Tim and you can call me at *******856 and I will be glad to explain and vent my frustration with parts vu.
The part I received was the correct part and arrived in a timely manner. It also was from OEM and not an aftermarket brand.
You have great service. You have quality parts. And you delivered my parts on time. Thank You
Jennifer in product support responded quickly and was very helpful to my order inquiry.
Great prices and very fast shipping. Will come back for more parts in the future.
Everything be great., Parts where delivered on time. Very easy transition with no problems
Glad to see you had these in stock so that I could change propellers.
Easy to find my marine prop and place the order. Thanks!
Very easy to use this page and had exactly what I was looking for
Great customer service, fast shipping once item was in-stock, thank you!
Initially I received someone else's package. Once I called them they rectified it within one day. The product looks good
Ordered what I needed and it arrived in a timely manner.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tim,
Thank you for choosing PartsVu. Your feedback is important to us. I am so very sorry for the delay in your order. After communicating with you I completely understand your frustration with the situation and the people you spoke with. I hope to use this as a teaching opportunity to teach out agents that we always want to provide white-glove service and go the extra mile on every order. I am so sorry that on this order we failed short. We do not want this to be a reflection of who we are or what we do. I do see that both packages we shipped should have arrived to you yesterday, additionally, I manually refunded 10% of your order for the inconvenience and frustration. I thank you again for your feedback and communication.
Kind regards,
Jessica