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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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It took awhile to get my complete order, parts on back order then missing items in order. But after a quick call or two all is fine. Will def order from again.
It was easy to find and order the part I needed for my boat.
Except for the one part that was not shipped, service was good
Spark plugs were very expensive- but they worked! I'd order from parts vu again for my Mercury outboard!
Delivered the correct order on time as expected. I will order the service kit again in 100 hours.
It took seven business days for my package to go from Naples to Tampa.
There was no tracking information, the tracking number led to no information. I had to call numerous times. I cannot schedule jobs this way waiting for parts. Unfortunately your site will not be my primary source for parts.
Jessica was a big help! Thanks for hiring such a dedicated employee.
Happy to have all the things I needed. I will order again next year.
Did not receive one of the items in my order. Called and the item was shipped immediately. Thank you.
Great prices and fast shipping. Thank you for the great service.
Great customer service, good pricing, great parts description, fast shipping
I won't be utilizing the part until Spring but assume all will be fine.
Positive experience. Happy with process, except for couple of items out of stock.
Very easy to order parts came without any issues I will continue ordering in the future
Exactly what I needed at a fair price in a timely manner.
Very easy to navigate.Easy purchase.Have purchased from them before and have never had issues.
Very professional and understanding customer service.
Hello Bart,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. I do sincerely ap[ologize for the inconvenience and confusion. Orders that subtotal 149 and over qualify for free shipping. I see that you used a coupon for 15 dollars off, putting your subtotal at 136.03. Because the subtotal did not meet requirements the system will not automatically redact the shipping. In this case, since you were unaware of the policy, I will refund the 8.99 shipping as you are a loyal customer and we sincerely appreciate you. You should see a credit memo momentarily, and you should see the funds settle in a few days. We thank you again for your feedback.
Kindest regards,
Jessica
You guys are great! Orders always easy to place and always received as promised. Thank you
Always a good experience thanks got parts fast at a good price
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alison,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. I do see that we shipped your item the following business day after being placed. We sincerely apologize for the inconvenience and delay. Unfortunately, we have no control over the carrier. In this instance, they did take longer to deliver than usual. For that, we did agree to reship the order. We had already packaged a second shipment that was on the table to ship out before you advised us that the package had arrived to you. This is not a usual occurrence and we are very sorry that USPS delayed your package.
We thank you again for your review.
Kindest regards,
Jessica