On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Part was just what I was looking for and received as described.
Ordered in May, delivered in December. I could have walked there and back in that time frame.
I received exactly what I ordered and in a timely fashion.
Product as described. Fast delivery as always. Thanks
Nice deal recommend
Would recommend great service arrived on time
Awesome service and quality. Thank you. Keep up the good work.
Ordered the items and were shipped fast. I wish you had a online inventory system so I could see how many are in stock. Once I put the order in I got a refund email because of inventory. I don't like the email "htm" attachments you send with the order. My email program treats them as spam since you have to click on them to see anything. So I never open them.
1 small thing. A impeller kit should come with a new collar and plastic sleeve. I was able to reuse mine, but just a thought.
Delivered on time and had an issue that customer service addressed promptly!
This is my go to order for my 2014 Yamaha F150 outboard. Works great and won't order from anywhere else!
My experience with partsVu was a good one - I ordered an oil change kit for my boat and within 2 days the order was shipped they notified me that the oil filter was on back order and would not be available for another month or possibly longer- I asked them to refund me for that specific part and they did I will shop with them again and highly recommend them!
Felt like I was their favorite customer they were dealing with! What I needed I received and it was exactly like the old part that had failed. I am very pleased with this company!
Free delivery enticed me to purchase some items. Otherwise I would not have placed this order. Now I realized I need something else so will wait for another opportunity from you or elsewhere.
It was great will order again in future good price
So easy...and what a great selection. I'll be shopping here again for sure!
Perfect except for this survey. This is a pain in the $#*!
Easy to lookup past orders to reorder the same product
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Perry,
Thank you for your purchase and for your review. Your feedback is important to us. I do apologize for any inconvenience or delay. At the time you purchased the grease we did advise you several times that it was on national backorder. Given the crippling supply chain issues globally, there is nothing that we can personally do aside from making sure the customer is aware and holding the order open until the item is available. In your emails, you were also advised that you could cancel at any time by responding to any of the emails or calling us at 888-625-5460. Please reach out if you have any further questions or concerns we would be happy to assist.
Thank you again for the feedback!
Kind regards,
Jessica